Disappointed With Hotel Check In Time & Rooms
It was my first trip to Bali & i booked about 4 months ago for group booking for 9 persons incl a child aged 9 yrs..As my flight was early morning ,i had to wait till check in time at 2pm,so we went o... more
It was my first trip to Bali & i booked about 4 months ago for group booking for 9 persons incl a child aged 9 yrs..As my flight was early morning ,i had to wait till check in time at 2pm,so we went out checking the places nearby & when we return to the Hotel,we still had to wait for an hour as the rooms were not ready. To make it worse all of us are not on the same floor even though we booked as a group 4 months earler ,the rooms were not blocked for us to be on the same floor.2 were on the first floor.Only 1 tootbrush was provided for each room but it is a couple room. A couple who booked in a day earlier than us had the next room which by right should be blocked for one of our group.Breakfast was average,same food daily..Toiletries were so minimal. Hope the check in time & breakfast will be improved or else feedback is just a waste of time..Staff however were polite & firendly. Definitely not staying this Hotel on my next trip. Location was good as it was close to beach & other places of interests & Airport was nearby too less
BestWesternKutaBeach, General Manager at Best Western Kuta Beach, responded to this review
Thank you for choosing Best Western Kuta Beach as your accommodation while in Bali.
I apologized for your inconvenience while check in on that period was a busy day in Bali, there is a big group who attend for national event and almost stay at Kuta area. Our check in time at 2 pm and you are coming at 11 am, we got your booking request on 30 July and prepare your room as per booking request non smoking and the other room request smoking which is the location are different floor. About toiletries and breakfast, I will share to department concern. With your feedback helps us identify the areas in which we can improve.
I hope you will give us another chance to welcome you back in the near future and make sure this will not happen again.