Small, pokey rooms, room not ready, breakfast break all stale
Check in was at 2pm but my room wasn't cleaned and ready until 3pm. I had to wait an hour in the heat/humidity in the lobby. They didn't tell me when it was ready, I had to keep going up to ask. They ... more
Check in was at 2pm but my room wasn't cleaned and ready until 3pm. I had to wait an hour in the heat/humidity in the lobby. They didn't tell me when it was ready, I had to keep going up to ask. They put me in a noisy room at the front by the scaffolding/work men, then moved me to a similar room, and I had to ask for a third time to be moved again! Breakfast bread is cheap, stale/rock hard. Cereal is cheap cornflakes. Overall, unacceptable for a 4-star hotel. Location great, that's about all. less
BestWesternKutaBeach, Manajer Umum at Best Western Kuta Beach, responded to this review
Thank you for taking the time to post comments of your experience stay with us.
We are apologized for your inconvenience stay at Best Western Kuta Beach. Our checking time start 2pm, your room was ready as room type booking but you request to change another room where there is sunlight, our housekeeping staff need to check again the condition of room that you request with different room type only which get the sunlight.. We give you free upgrade you to one level type of room and you are check in on system 2:43pm.
I hope I will have the opportunity to welcome you back to our hotel on your next visit.