16/01/2018 111kd111, Australia
This is the worst and the most expensive accomodation out of the 5 hotels travelling around bali on this trip. There are many cheaper and far better hotels in Kuta but we booked/paid in advance so cou... more
This is the worst and the most expensive accomodation out of the 5 hotels travelling around bali on this trip. There are many cheaper and far better hotels in Kuta but we booked/paid in advance so could not cancel when we arrived and saw the room. We booked a superior room. Unfortunately like all of these tired, tiny box dark rooms we had a window looking out onto waste land and no balcony. (Standard rooms have internal window only!) After discussions with the lovely hotel staff manger we paid an additional discounted $10 per night to upgrade although this would have been far cheaper to opt for this room when booking. The ‘deluxe’ room we paid extra for was the smallest & most expensive that we have seen in Bali, small, tired, smelly with only a small balcony overlooking vacant land that taxi drivers use to urinate & dogs congregate - this is the deluxe and best view in the hotel. There is a mini fridge in room but it didn’t get cold and The bathroom is not private as you can easily see in the the very small place. Breakfast was edible but the only western food was eggs, fruit, bread & cereal, the only hotel I have stayed in serving instant powder coffee for breakfast. The pool is over chlorinated but nice but only 3 sun beds for such a big hotel, decking needs attention as some planks stick up. Didn’t try the bar/restaurant as I popped into view the menu and the only couple eating there at the time were complaining to the waiter about their meal. Everywhere is very hot including the breakfast area due to the use of glass in areas. less
BestWesternKutaBeach, General Manager at Best Western Kuta Beach, responded to this review
Thanks for staying and sharing your experience with us. We strive to always give a premium service to each guest; your feedback is valuable to us to always improve the products and services.
GM Best Western Kuta Beach