Best Western Kuta Beach

Stay here with my family on the beginning of year, the room was clean and the breakfast has many variety of food for my child, the front desk agent was helpful to follow up my request, the rooftop bar has good view less

Cons: 1. Our non-smoking room smelled of smoke. Probably from A/C vent. 2. The bathroom has no door. The bedroom get quite moist after your shower. 3. The room was not soundproof at all. We could hear people from the lobby or the street (We stayed on the 1st floor). 4. Check-in was super slow. May be because we got a trainee receptionist. 5. The room was a bit old and a little dirty. Pros: 1. The location is good. 2. The swimming pool was ok. Overall, not a good value for money. Many other choices for the value. less

This hotel does not deserve to be called a Best Western Hotel I have stayed in many BW hotels around the world and this is definitely the worst. firstly renovation work is being done to the front of the hotel scaffolding & covers everywhere but no mention of this on the website. The inside needs more attention than the outside all the photos must have been taken when it was built as the paint is peeling off the walls, doors hanging off cupboards, for me the hotel needs a full refurb. While doing this the manager and staff should go through at least basic customer care training. We had to take a photograph of the offer on the cocktails as the bar staff did not have a clue surely the manager should have communicated this to his staff ??? All the bartender was interested in was juggling bottles. It took us 25 minutes to get 3 cocktails which were all the same and we were the only people in the bar !!! Another day we came back to our room to find no towels we had left our towels on the hooks so not to change them as per hotel instructions. When I went to reception and asked for replacements I was told they were waiting a delivery when I asked why they changed them when it was not needed and they had no replacements I was met with a shrug of the shoulders and a smile ??? The worst was yet to come the New Years Eve Gala dinner which we had to pay for. The meal consisted off a few satay sticks which you had to try and cook yourself on a malfunctioning hot grill and a bit of pasta if you were lucky. The hotel staff could not cope with the number of people at the hotel not only on NY eve but at breakfasts as well. If you wanted a free cocktail you had to go up to the roof bar to get it but all it consisted of was the local moonshine and orange juice !!! Many times we watched cleaning staff clean the same area over and over again but would not move a table or chair to clean underneath them. The only good thing that the hotel has going for it is its location very disappointed less

The room is clean and the bathroom were nice, the breakfast has awesome menu,restaurant is not too crowded and the reception were honest to handle our check in, you can see the sunset on the rooftop bar less

Recommended Hotel. Near to Kuta Beach. Easy to find some food. Near to the mall. Even though some traffic jam near to the hotel cause the entry to the mall. Near to Legian. Easy to find mini market. Easy to find laundry less