The worst hotel, hotel staff & property ever.
06/09/2017 StacyFromNJ, Sandy Hook, New Jersey
Rather than write out a long winded review, I'll summarize it in bullet form. You can then decide if these are concerns you, as a traveler, have. There may be some who enjoy having coffee grinds in th... more
Rather than write out a long winded review, I'll summarize it in bullet form. You can then decide if these are concerns you, as a traveler, have. There may be some who enjoy having coffee grinds in their fresh brewed cup of coffee or maybe like a room that's stifling and over 80 degrees, or even enjoy coming and going through your window.
1. There is no smoke alarm in the room, no telephone to contact the front desk (or call for help), the cell service is spotty at best and the internet constantly reboots. I prefer staying in places where I can easily reach someone in the event of an emergency or be woken up if there's a fire. The hallways and doors that lead to rooms has no ventilation and one would probably die of smoke inhalation if there was any smoke condition in them.
2. There are no screens on the windows. This means that if you win the lottery and get room 2025A your only relief from the +80 degree room temperature is to open the window. Your windfall is being able to go out of your room and right onto the sidewalk. You might not be encouraged that this means someone you don't know might want to enter your room that way, but it would certainly give you an easy way of getting out in the event of an emergency. A real concern for me to think this hotel does not care about safety and that anyone who literally wanted to get in this hotel could. We know about this room because this was our original one.
3. Room temperature. I prefer being able to get some air or run a fan to keep the air circulating. They know there is a problem because they give you a plug in fan but they give you no means of cooling the room off. In our replacement room we were able to open a french door but had to put pillows in front of it to keep it open. We were concerned as it wasn't really very high from the street but we really had no choice as we didn't want to suffocate. This could explain why housekeeping doesn't actually make the beds properly, they can probably only spend a few minutes in the room without feeling like they are going to suffocate.
4. Water, water everywhere in the bathroom. The shower has a series of sliding glass/metal doors that are supposed to be "on" the railing but in our room, it wasn't. Without a proper fitting shower door, the water flies everywhere. I'm guessing this is the norm because nasty customer service woman was told about it when she was in the room and when we came back later that day it hadn't been fixed.
5. Food. I'm sure the buffet was good when the food was first put out and perhaps coffee grinds don't always seep through the filters, but when we finally got around to eating (more about nasty hotel staff coming up shortly) there wasn't a whole lot left that I found appealing.
6. Hotel staff - Nothing makes you feel like a really important customer like being told that your room isn't "hot" according to their standards and they have lots of other rooms that are, in fact, warmer. Who on earth finds this acceptable? If I have a problem with something the solution is not to tell me I should be grateful to have a room that isn't the hottest in the hotel? It wasn't bad enough that nasty customer service woman insisted on going with me to my room because she didn't believe me when I said it was hot but yet continues to argue with me that it's too bad if you don't find the room comfortable enough. I don't think this is how most customer service people in Oslo behave so maybe it's just this hotel that specializes in this behavior. Even when I pointed out to the woman about the coffee grinds in the coffee she insisted the grinds did NOT come from inside the thermos!! Did she think I traveled with grinds in my suitcase just so I could make my newly poured cup of coffee look more attractive?
The hotel itself is located within walking distance of the Botanical Gardens & Munch museum and that was the only thing that we were pleased with.
There is absolutely nothing "Best" in this best western and even when I was told someone in Oslo that represents the hotel chain would reach out to me that never happened so this is a nightmare of a hotel that continues to sucker in tourists every day of the year. less