Review of our stay at the Zapata Best Western Inn By The Lake:
We realize each Best Western is independently owned and operated, yet we are sure there are common standards the Best Western corporation maintains.
The reservation and front desk attendant upon our arrival to the BW Inn By The Lake were pleasant. Both of these experiences were handled by the General Manager, (GM). Our room, #143, accommodations were less than one would expect in BW property.
The water faucets in both the shower and bathroom sink only dispensed hot water. We never got cold water to come out of the faucet. There was also a cat on the front door of the room. From what we could tell, the cat stayed at different doors. The cat attempted to enter our room when we opened the door!
Upon our check out, our experience with the front desk also changed. We mentioned the water and the cat issues to the GM. She said we should've brought the hot water issue to her attention or else it could not be addressed. Seriously? When housekeeping does their daily clean up, do they not used water to clean the bathroom sink and shower? Could they have not noticed the issue and addressed it to the management or maintenance crew? It there not a standard to see that each room is properly furnished and in good working order before it is assigned to a guest? Based on our experience, we think not because my daughter and her husband (Room #150) had the horrifying experience of dirty bed linens in their bed and were moved during the night! So completely unacceptable.
As for the cat, the GM said it was not their cat and there was nothing they could do about it. Is it not the BW responsibility to maintain a safe environment for their guest? Is it acceptable to keep a cat around that enters a guests' room upon opening the door? If the the cat was a snake, it would not be BW responsibility to remove it? Would it have been the guests responsibility to remove the snake or in this case, the cat? We don't know if the cat is sick or has rabies.
We will not be guests of BW again. We stayed at the BW Inn By The Lake because it was highly recommended and the place of choice by the host of a family event. We shared our experience with our host, so that they will know not to recommend this property again.
Prakash P, Manager at Best Western Inn By The Lake, responded to this review
Sorry you had a bad experience here.