Best Western London Ilford Hotel

Poor 2 night stay. Door to room appeared to have been kicked in at some point, broken mirrors, bathroom so small you had to enter sideways same goes for shower. Damp on ceiling and for the pleasure of all this they made you leave a £100 deposit in case you damaged something! Would definitely not recommend for families some very dubious charectors hanging around. less

Shocking service! Booked this via hotels . com it was showing as a 4 star hotel. Paid £144 for 2 nights, travelled 4 hours and checked in at 19:45 to get told there was an issue with my room and they moved me to their sister hotel. Their sister hotel was disgusting and not even a 2 star. I will attach photos. I kept getting woken up and asked for a extra pillow as I was only provided one and they could only give me a extra towel to sleep on. Called hotel .com to complain who contacted the hotel and their response was that I requested an early check in so they accommodated myself and moved me to their sister hotel. What a lie check in was at 14:00 I checked in at 19:45. Hotels have since resolved my issue by providing myself with a small voucher. Yes they say you pay for what you get but this room was not worth £144. Do not stay in this horrible hotel! less

Hotel is like a refuge, stinks of smoke, gangs of people hanging around the area. Next door to a derelict building. dirty, smelly run down and feels so unsafe. DO NOT STAY HERE. They also charge you twice less

Didn't help that there are three different premises, for this hotel. My friend had booked on the main road, whilst myself and other friends had the one behind the Turkish restaurant. My room was clean and spacious. Bed was comfortable. Sadly, there was no spoons for our tea/coffee. less

With 2 out of 5 I am trying to be as fair as possible as it wasn’t all bad. I arrived before check in time and although the room wasn’t ready (I don’t have a problem with that) the hotel said I could park and do all the check in paperwork so when I returned later I would just need to collect the key. When I returned at 10pm as I had said I was given the key to my room. I had booked a small double but when I got to the room I found it to be large room, good temperature and clean with a double and 2 single beds in it. I didn’t to much about it thinking that as there for 1 night if that was the free room then bonus. I had been in the room for about 20 mins when suddenly in walked another family. I said I was in the room and off they went. Then about 10 mins later the night hotel staff came along and said they had been a mix up and they needed me to move. That’s when my trouble started. They gave me a different room upstairs but assured me it was just as good. They lied. It was a single not a double very hot and smelly. When I said at reception it was like they were expecting it. After a lot of huffing and puffing they took me to the lucky 8 hotel up the road. I was told it was owned by the same person and was actually newer and the rooms better. Another lie. ( see my review of Lucky8). When I returned to get my car the next morning I spoke to the receptionist about my room and she was empathetic and said she could already see a refund had been requested. Guess what. Another lie. Not only have I never received a refund they have actually debited my card twice. I did email them prior to this but guess what, no reply. less