Best Western London Ilford Hotel

We arrived at the hotel to be informed that they had resold our room as we had arrived a day late. We were late due to our customer rescheduling our appointment... Apparently this is company policy and is quite frankly disgusting. A room was sought at the premises 500 yards across the yard (there are 3 best Westerns within a 500 yard radius of each other) after some deliberation. Once we had traversed the walk with our bags in tow and got up to our room, we noticed the bathroom door handle was falling off, held with one solitary screw. The shower was very good, just a shame I had to hold it over my head as the bracket had broken. The rooms are kept at a cosy 1000 degrees, despite the radiator being off and both windows open. The room comes with complimentary tea and coffee, 9.sachets to be precise, yet only 3 small cartons of milk... I asked the receptionist for more milk and was told that they don't hold them at this branch and that I'd need to go over to the other best Western branch over the road... Comical to be honest. We were called out to a job part way through our stay. The hotel staff then quizzed our colleagues (who were also staying there) as to our whereabouts and why we hadn't been to our room. We called them to query why our privacy was being breached and of what concern it was of theirs, no answer on that one. Possibly an attempt to re-sell the room, again. The breakfast is very good. Parking is tight, but this is no fault of the hotel. There are spaces for roughly 10 vehicles. You can park on the single yellows around the hotels, parking is forbidden from 08:30 - 18:00 however. Overall, by far and away the worst hotel I've stayed at. Avoid at all cost, which is very expensive come to mention it less

Great little boutique hotel. I decided to stay here because i needed to be in EastLondon for business. And this was convenient because it was VERY CHEAP & close to my work. For £65 i didn’t expect much but this little hotel surprised me. The beds were comfortable, the room was quite. The staff at the reception were very helpful. I needed some tech help and the were very helpful. My experience at breakfast in the morning however, was absolutely great. The staff there were helpful without being intrusive. The breakfast seemed hot and fresh with a choice of cold breakfast. Overall for £65 my experience was great. I would like to commend the management less

On arrival to the hotel they showed us to our suite which was actually through a back alley & in a travel trailer behind the hotel The hotel was filthy black mold, dirty bedding people running around the “suite” (travel trailer behind the hotel) curtains have burns in them & falling down We got no sleep less

Although I had booked this hotel as a flexible arrangement, as soon as I confirmed the booking I was charged the room rate. This was not advertised on the booking site - I was told that it was to check that my card was valid. Then on arrival I had to pay an additional fee in the event of accidental damage, which was refunded several days after I left. Again, this fee was not advertised on the booking site. My room was clean, warm and tidy, but it was noisy with people walking up and down the corridors during the early hours. This, combined with the unexpected charges, means that I would not stay here again unless absolutely necessary. less

This is cheap for a reason. On arrival I checked in an went to my room. There I found a dirty pair of knickers and two filthy towels. I changed rooms and the second rooms appeared clean but it was great I my opinion, very dusty and only clean in easily accessible places. There is parking but very few spaces, the hotel doesn't do hot food in the evening so if you want to eat you need to go out. Cleanliness is poor and you can hear people, tv's, toilets and moving a lot from adjoining rooms. Yes it is cheap, but it is for a reason. I never stopped my second night. less