Best Western London Ilford Hotel

One week later my deposit is still hasn’t been returned And I called the receptionist, she was rude and blames it on my bank. I live in the UK and bank said the money hasn’t been returned Never again Room like a cupboard less

No car park, noisy, the WiFi doesn’t work. The rooms are like cupboards, no bar no nothing. The rooms are poorly designed the toilet is litterely pressed against the wall, the whole place is utter rubbish. Do not stay here less

We booked this on the strength of the Best Western brand but now we will never trust or use Best Western again - it’s the worst hotel I’ve ever stayed in - it says 4 star hotel outside but I think they really mean 4 star guest accommodation - the room was so small - cramped bed - every noise of a drawer - tap, toilet being flushed of people in the small courtyard or outside woke you up constantly - it’s an old group of houses and some across the road which have been converted in to accommodation - awful I absolutely totally feel sorry for the staff having to grin and bear that less

Awfull despite having proof of booking confirmation of price ect the very rude young man insisted our booking was incorrect and we must pY double we have since complained to best western who have given us a full refund dosnt compensate for the fact that I missed my granddaughters wedding less

On arriving the cheerful desk staff was nice to see,singal room bit tight but nice big double bed breakfast spot on parking come on first come or they do have 4 more spaces in a near restrant, so 4 star stay smack bang in the middle of ilford less