Best Western London Ilford Hotel

Great friendly staff to greet you upon arrival, big clean rooms, and nice food in the restaurant. Most importantly local amenities are all within close proximity, including train station. All in all, my expectations were exceeded by far. less

The room was extremely small. Bathroom door hit the bed before it fully opened. The bathroom stunk of curry it was really bad and was all that you could smell. The reception were nice and the breakfast was good just a pity that the room was so small and the horrible smell. Glad we were only there 1 night. less

Iv been staying at the best western Ilford for the last nine weeks, all I can say is that it’s always clean and tidy, the staff on reception are friendly and helpful, the breakfast is great and the staff at breakfast are always happy and friendly too, got another six weeks working away and I’ll definitely be staying here 😃 less

Due to massive error on booking.com we ended up staying here, we paid for the room in advance, on arrival I was told I need to pay a £50 holding deposit. This wasn’t well advertised at all. The breakfast which consists of fried ham, over cooked eggs and tinned mushrooms was awful. The cups in our room were so dirty the bed was uncomfortable with stains. I even asked for a bottle of water which I would of been happy to pay for, but apparently they had none ?? Staff were so unfriendly. I would strongly advise against staying here. I was also told it may take up to 5 days to return my holding deposit. Absolutely awful customer service. I will never use this hotel again ! less

We were supposed to stay in Park Hotel but due to a problem with our room they relocated us to the Best Western. Transition was easy though. I had booked well in advance and got a great deal at 100 pounds for three nights including breakfast. Normally a standard double room is 89 pounds a night. I am reviewing this as if it was full price. The staff were very friendly and welcoming. Our room was very small as was the bathroom. It had tea, coffee and a kettle. Unfortunely it was difficult to fill kettle. The tv had subtitles permantly on. The room was slightly dirty and the shower had a massive crack in it and the shower doors did not shut properly. The shower pressure was terrible and the boiler system was in the wrong place. The breakfast was actually quite bad.Options were limited. Sausage, bacon, hash browns, overcooked fried egg, hard poavhed eggs, scrambled egg from powder, mushrooms boiled from a tin. Cheap white or brown bread. The coffee was strong and tea weak. Orange juice was very watery.The staff were all eastern european and one off them didnt even speak english. On a whole if paying full price it didnt reflect the standard. The plus points however was free parking, excellent free wifi and only 5 minute walk to Ilford train station. I will not be using this hotel again on my next visit. Would rather pay a little more for closer to centre of London with a good breakfast and shower. less