07/05/2019 NigelHarrison, Goes, The Netherlands
We were supposed to stay in Park Hotel but due to a problem with our room they relocated us to the Best Western. Transition was easy though. I had booked well in advance and got a great deal at 100 po... more
We were supposed to stay in Park Hotel but due to a problem with our room they relocated us to the Best Western. Transition was easy though. I had booked well in advance and got a great deal at 100 pounds for three nights including breakfast. Normally a standard double room is 89 pounds a night. I am reviewing this as if it was full price. The staff were very friendly and welcoming. Our room was very small as was the bathroom. It had tea, coffee and a kettle. Unfortunely it was difficult to fill kettle. The tv had subtitles permantly on. The room was slightly dirty and the shower had a massive crack in it and the shower doors did not shut properly. The shower pressure was terrible and the boiler system was in the wrong place. The breakfast was actually quite bad.Options were limited. Sausage, bacon, hash browns, overcooked fried egg, hard poavhed eggs, scrambled egg from powder, mushrooms boiled from a tin. Cheap white or brown bread. The coffee was strong and tea weak. Orange juice was very watery.The staff were all eastern european and one off them didnt even speak english. On a whole if paying full price it didnt reflect the standard. The plus points however was free parking, excellent free wifi and only 5 minute walk to Ilford train station. I will not be using this hotel again on my next visit. Would rather pay a little more for closer to centre of London with a good breakfast and shower. less
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Thank you for taking time and posting a feedback regarding your stay in our hotel.
We were very sorry to read that the service did not meet your expectations. Let me reassure you that this is not the usual feedback we get. However we are happy to hear you got a great deal.
Please kindly contact me direct for more detailed information as we aim to provide an outstanding customer service and make sure all guests have memorable and enjoyable stay.
I hope you will change your mind and give us another chance to serve you.