I have to say, as hotel, the facilities are good and clean, the location, Ilford, is nice and the neighborhood is quiet and safe. Our room was very nice, just watch the shower zone, is very slippery. The breakfast was really nice too. The thing is, there are two different buildings. If my key doesn't work, I have to cross the street (really f... tired) and request to fix my key. It happened in two occassions. That was really annoying.
The second night, the fire alarm was activated at 3am ¡What a mess! I was sleeping deeply. After a few attempts (and really scared), I finally reached the reception: they didn't know a thing!, "but all was ok, ok" What the heck?
I ordered room service, but the receptionist didn't know a thing about it! I had to tell him that there's a room service menu in my room... God Christ! Al last, I could order my dinner, but there wasn't the beverages... another 30 minutes to bring the cokes... annoying things!!! The only thing because I didn't shout or complained was the good attitude of the staff, very kind, but, if the MANAGER is reading this: Mr. Manager, you have a nice hotel, but you have to TRAIN your staff, this is HOTEL SERVICE sir, you don't have to annoy your guests!!! By the way, Mr, Manager, I think your receptionists sleep very well at night: The night of my check out, I have to shout desperately, there was nobody at the reception at 3am. Our taxi was waiting (it cost me more because of this) and after minutes, the guy (very kind) came out to check me out, I have to say, I told him before we need check out at 3am... but, Mr, Manager, it's work, hotel service, don't fool me!! In addition to this, we have troubles with the exchange of the room service (I had to tell the staff many times to get my change) and again, that was annoying. If we think close, this things are easy to solve, but I think the staff is not well trained, and the hotel service is not focused to the guest. And the fire alarm was the worst thing you could experience in the middle of the night. And, to finalize, the 50-pound deposit is a joke, there is no mention of it anywhere (Not in Agoda nor the hotel), and we are still waiting for the refund. Little things that could be better. Little things make difference, Mr, Manager of BW Ilford Hotel, and I think you know it. less