Best Western London Ilford Hotel

Stayed here many years ago and enjoyed the stay. Hotel is basic, clean but not one to be going around in evenings with family as the neighbourhood has gone downhill and will see people high on substances walking around or passed out on the street. Lots of people hangout at the front of the hotel in the evening which can disturb sleep depending on location of the room. less

I stayed with my wife at best western Ilford. Children stayed at their cousins not far from the hotel on Friday night, 31/7/2020. We travelled a good distance, and initially the service from the young gentlemen was great. We arrived for breakfast at 9am as the slip on arrival stated breakfast till 10:30. A lady by the name of Andrea, at service reception said breakfast had finished at 9am!!!! I showed her the slip which I have a picture which clearly states 10:30. I asked Andrea that neither staff or any on booking does it state this. I got a shrug of the shoulders as to say, what do you want me to do? And felt she wasn't bothered or i had disturbed her. All i got was , its covid and things have changed. I'm sure they have, but without any information / communication....having that sprung on me first thing is something I wasn't expecting. I was pointed towards the the mini packs of cereal, again I took pictures to show the amount and quality. The justification I got was, the breakfast was 'complimentary'. This is poor customer service at the highest levels. However after looking at best western website, there was no mention of complimentary breakfast. It says breakfast included when booking, again I can evident this ! I asked for a manager's name, details, but i got a generic email address to which I will be using. When asked for the ladies name (andrea ) she wouldn't give it until I reminded her she has no name tag or identification and I needed this, which she reluctantly gave. Again, i have pictures to evident. I was advised the manager rarely comes to site so email her. Straight away I got the impression of non professionalism and a lax lazy laidback attitude. We all on this planet understand the dangers of covid and I trust and empathise with those people and families. However to use that for not being prepared is disgustiging. To calm down I went to make coffee as there was no brekkie,  however cutlery seems to be rare and not available. I proceeded to go to the kitchen area where many guests before me were entering to get the attention of the catering lady. Upon entering there was no people present and keys and paperwork were just lying around in the kitchen which is being doubled up as a store room. I have taken pictures to evident my experience. The health and safety was non existent and i will be posting pictures . I will not be eating so from this building after seeing what I have. I shall also be sharing my experiences to all local family and friends. I shall await a sensible reposne and i would highly recommend training for staff very soon. Ps, the bin bag at the bottom of the stairs is a health and safety hazard but I shouldn't be surprised after my experience but seems norm to the staff and some cups used were not even best western branded, but branded with another language altogether and I felt very uncomfortable when staff were speak their native language with each other not knowing if they were speaking about me or not as they were looking my way when communicating. Not the experience we were seeking or expected and we shouldn't feel like this when this is the fault of the business. less

I stayed at the hotel on the 9th of May. Room was hot no ac the fan in the room was pointless the shower was rubbish . The bed on my side was bumper. But my partners side was ok. Did not sleep well. As for the room deposit of 50 pounds i still not received it yet. When we left i ask the blonde lady at reception when i be getting it back she said 5 days so i called back on the Friday and i was told wait till Wednesday so i phoned back on Wednesday the manager said he will email me today is the 23rd of May still nothing no email no money. So i phoned the costomer services at head office uk. It says they they are open 24 hours no one there my call got direct to American it was a bad line. He put me through to costomer services i left my number on voice mail again no one there to talk to. I will never stay there again. The only reason we stayed there cause travelog was closed. When I have stayed at travelodge the rooms are biggest there have ac nice beds and a power shower and value for money. less

EXCELLENT Excellent location if you need to be in that area, not too expensive. Very warm welcome from the receptionist on arrival. It had very friendly staff and food was delicious. Great place. Stayed before definitely will stay again. less

I was quite surprised how nice the hotel looks. Its better than on photos. Also the hotel service was great and responded quickly on my request. Food was also good for the price. Bonus was the beatiful receptionist. Recommend less