Best Western London Ilford Hotel

Pros: The lady on reception was very nice and friendly. Cons: I had to work in Ilford from 8pm until 6am, so when booking this and asked for any special requirements I said that all I need is a bed to sleep in from about 6am until early afternoon and a place to park. This was accepted, but when I got here I was told check out was at 11am, I asked the lady at reception if it could be later as requested and she pushed it to noon. Not ideal, but it was an extra hour. Unfortunately, from 10-noon I had the housekeeper knocking on my door shouting at me. Had to argue with her at 11am as she was insiting I had to checkout at 11. By the time she stopped shouting at me, I was awake. Also, there was no car parking spaces. So they never actually delivered on anything I wanted. However, the lady on reception was nice. less

We had excellent service! Our room did have a weird smell to it, however Valentina quickly sorted it out and got us a new room without hesitation and was overall very helpful and nice. She was very friendly. less

Staff at check in were great but after that went down bed was rock hard shower leaking on handle and noise from next door terrible talking all night banging doors etc the werent t English people they all had parking tickets next morning as the parked on yellow lines wont go there again🤮🤮🤮 less

The constant noise, doors opening and slamming, people on phones, drawers opening and closing, people doing what sounds like moving furniture.... LITERALLY 24/7. I have no idea what goes on there as this hotel literally NEVER SLEEPS!!! I got hardly any sleep due to the constant noise. The bed was rock hard and uncomfortable, on my first morning when I asked for some of those little plastic milks that are usually supplied so I could make coffee in my room I was told there'd been no delivery... so I had to walk to the main street to buy my own milk!!! I won't even comment on the absolute joke that was the "grab and go breakfast"!!! The lady who checked me in was lovely and very friendly even though she'd just done a 13 hour shift! but as for the rest of the reception staff they were not at all friendly or welcoming. Wifi didn't connect to the Internet so I couldn't work from the hotel. Room Toiletries not replenished daily How this hotel has 3 stars is beyond me. It should be renamed The *Worst* Western less

I'll keep it short and sweet, the worst bed I've ever lay on I've had better beds wild camping. The sheets were stained, there were rubbish bags stacked up in the corridors on arrival, the whole building had a foul stench cigarette smoke, the shower drain blocked within minutes of use bringing back filthy water to stand in. And the grab and go breakfast consisted of one stale piece of white bread, two presumably boiled eggs, a yoghurt, an apple and a packaged pan au chocolate. Avoid this place. less