Best Western London Ilford Hotel

3-5 Argyle Road, Ilford, Essex, IG1 3BH, England
based on 655 reviews Trip Advisor Logo
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Best Western London Ilford Hotel

Best Western London Ilford Hotel

3 star hotel near Central London.

Best Western Ilford is just 20 minutes away from Central London via tube or train, putting you within touching distance of all that the capital has to offer!

3 star hotel, offering luxury as we show more

For enquiries or to make a reservation please call 03330 034168

For meetings and events enquiries please call 0844 387 62 40

Hotel does not sell alcohol, however soft drinks are available.
Hotel will take pre-authorisation for the 1st night of stay. Guests required to provide government issued photo ID at check-in. Credit card pre-authorisation deposit is required upon arrival for incidental charges (release period varies by bank).
Hotel hot breakfast does not include bacon or other pork products.
Free WIFI, No Lift
There is free parking available onsite.
Pets not accepted
Guide and hearing dogs only
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Breakfast Room
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Dining and bars

Breakfast Room

The Full Hot Breakfast is on offer which is served in a hot buffet. The wide variety of continental items are also available for the guests. Please note that the hotel doesn't provide bacon or other Pork products.

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Golf

Whether you’re dedicating your full getaway to the green or just want to sneak in a few holes in between sightseeing, we’ve got you covered. Just don’t forget to pack your lucky club…

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Course type

n/a

Location

On Site

Holes

0

Par

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Distance

0 Yards

Handicap

No handicap required

Prices

9 holes Yes
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Meetings & Events

The meeting and conferences facilities at the Best Western Ilford are second to none. We can cater for business meetings, training sessions, seminars and product launches, so be our guest!

For any enquiries please contact events on 0844 387 62 40

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The meeting and conferences facilities at the Best Western Ilford are second to none. We can cater for business meetings, training sessions, seminars and product launches, so be our guest!

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape

Meeting Hall

We covert our breakfast room into the Meeting Hall conference room, meaning we can accomodate meetings from as early as 9.30 a.m and can provide the room until late. The capacity is 35 - 45 people in any standard lay out. We do have some equipment like flip chart & projector screen. There is a natural light in the room and air conditioning.

Room Theatre Classroom U-Shape Boardroom Banquet
Meeting Hall 40 40 30 30 40
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Reviews of Best Western London Ilford Hotel

Traveller Overview:
3.5 Rating: 655 reviews
Excellent 25%
Very Good 32%
Average 21%
Poor 9%
Terrible 11%
Rating

512theindigoworld, wrote review 21/02/2020

Dissappointed

Very old fashioned, very noisy and hardly any water coming out of the shower. Also, the neighbourhood isn’t too great, so police sirens woke me up at night, while people taking next door proceeded to ... more

Rating

Blackleyman, wrote review 12/02/2020

Small but decent room and breakfast

We booked a double, we knew it was small when booked and were pleased with the room and the breakfast was good. Staff very pleasant. the hotel was in a reasonably convenient location and we were plea... more

Owner Response
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Dear Guest, Thank you very much for an excellent feedback. We were very happy to know that you enjoyed your stay with us. This is what we aim for. We hope to see you and your family again in the nearest future. Kind Regards, Stepan Manager
Rating

99jezc, wrote review 23/01/2020

Steer clear if you want a good experience

Booked to staff here for a flying visit to London with my son Arrived to be told I was not staying at this hotel and had been moved to the “Lucky 8” hotel down the road This hotel was tired looking ... more

Owner Response
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Dear Guest, First of all I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you during your recent visit at the Best Western Ilford Hotel. At the same time, I give you my personal guarantee that the issue has been dealt with and corrected as promptly as possible. I was really sorry to find out that you have experienced to have some problems with our rooms and hotel facilities. Please accept my sincere apologies for that. However let me reassure you that all the hotel team members try their best to provide excellent service and they will do everything possible in order to make the stay of every guest comfortable and memorable. Kindly allow me to remind you that our reception & reservation desk is operates 24/7. In case of any misunderstanding you are welcome to call us any time We are happy to help you with any sort of issues or problems. I am so sorry you were concerned about the noise in the hotel during your stay. It must have been very upsetting. We have instructed Best Western Staff Members to make improvements to these kind of situations so these kind of situation will not happen again. Our customers are incredibly important to us so we want to apologize to you. In order to bring back your trust, I would like to offer you a discount of 15% on any date of your choice in either Best Western Greater London Hotel or Best Western Ilford Hotel. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If I can be in assistance any further please do not hesitate to contact us. Kind Regards, Stepan
Rating

f1c47xx0th0g0cbk2020, wrote review 20/01/2020

BW ilford stay

I stayed in this hotel and please I request repeated customers not to book here especially booking online as they get rubbish rooms and booked directly through hotel they are given priority for good r... more

Owner Response
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Dear Guest, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our products and services do not meet up with your expectations. I would like to apologize for the troubles and frustration that you experienced lately. I want you to know that your feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. However, I would like to kindly ask you to provide a little more detail about the issue which had placed during your recent stay. We are really disappointed that all this has happened. We have truly tried our best. The managers on duty always help personally and to make sure that all our guests are happy with everything. I would like to take this opportunity and inform you that Best Western Ilford Hotel is committed to providing a safe, flexible and respectful environment for all customers which is free from all forms of Discrimination, Bullying and Harassment. All our staff are required to treat customers with respect. By effectively implementing a Workplace Discrimination and Harassment policy we will attract and retain talented staff and create a positive environment for all customers and staff. Discrimination, bullying and any type of harassment are unlawful and unacceptable at our property. Staff (including managers) found to have engaged in such conduct will be counselled, warned or disciplined. Severe breaches will lead to formal disciplinary actions including dismissals. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. To move forward, we have taken this matter very seriously and we have decided to contact our Human Resources Department to provide a refresher training program for all Best Western Ilford Hotel staff in order to provide excellent customer service and to ensure this incident does not happen again. We understand how critical we are in the role of supporting your customers, and will be implementing a host of solutions to ensure that a situation like this does not occur again. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02089116083. Sincerely, Stephan Best Western Ilford Hotel
Rating

M1579YFjillf, wrote review 03/01/2020

New Year’s Eve in London

Beware when pre booking a room with this Hotel. I had a reservation for NYE in London. They cancelled the booking on the day stating my card was declined. Bewildered by this I contacted my bank who co... more

Owner Response
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Dear Jill Fulcher, First of all I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you during your recent visit at the Best Western Ilford Hotel. At the same time, I give you my personal guarantee that the issue has been dealt with and corrected as promptly as possible. I was really sorry to find out that you have experienced to have some problems with our service. Please accept my sincere apologies for that. However, let me reassure you that all the hotel team members try their best to provide excellent service and they will do everything possible in order to make the stay of every guest comfortable and memorable. We have investigated the complaint and we found that the reservation was booked via Booking.com (Confirmation No 2125477715). We would like to inform you that based on the term & conditions stated on booking.com to guarantee your booking in our property, a credit / debit card needs to be pre-authorized for the amount of the 1st night stay. On the 30th of December the system has tried to update the card and pre-authorisation code. However, the card did not go through and it got declined. Therefore, it had been reported via Booking.com system. We am very surprised to receive such a bad feedback about the reservation process and booking terms & conditions as this is not usual words we are getting about that. Please accept my apologies for that. Our customers are at the heart of everything we do. Regret to inform you, but based on booking terms & conditions we are not able to guarantee any reservation without valid pre-authorisation transaction. Kindly allow me to remind you that our reception & reservation desk is operates 24/7. Kindly call us and speak with any of our team members. We are happy to help you with any sort of issues or problems. Once again, please accept my sincere apologies as we failed to meet your expectations. In order to bring back your trust, I would like to offer you a discount of 15% on any date of your choice in either Best Western Greater London Hotel or Best Western Ilford Hotel. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If I can be in assistance any further please do not hesitate to contact us. Kind Regards, Stepan

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