Best Western London Ilford Hotel

The hotel was cheap and cheerful. It needs some attention to detail. Fixing repairs appropriately and promptly. Overall the hotel needed a little more cleaning. Room was more than adequate with coffee facilities. Fairly clean but clean where it mattered, spacious room with TV and shower, although the shower needed repairing. The staff needs retraining or changing. Some of the staff are very condescending and don't really listen. They should also be not taking private calls whilst guests are waiting, and certainly not use abuse or swearing language and they shouldn't swear at guests when asking for items either! Breakfast and the breakfast staff were very good! This was done very well. less

Positive points: We booked this hotel due to attending a wedding. We were 3 couples and all together we were 12 people. Very good location of the hotel for a good price. There is parking available but you can't reserve it. The breakfast was superb, only the staff serving us could not handle a big family like us. She was just not humorous, but I still thanked her for the amazing service. Negative points: The room was not what I was expecting. They asked for deposit which was not written while booking online. When I booked, it showed me a different room and was not what I was given. The bathroom is so small that you cant turn properly and not even closing the glass door so the water doesn't splash. The fan was so small and could not reach us properly which we could not sleep properly due to hot day. It was a bad experience for me and my family. Not suitable for the families. less

Really bad experience, The staff was unprofessional on the reception, I’ve booked my double room with two double beds which i’ve paid extra for the specific room but when I tried to explain the receptionist they made an excuse that the rooms were automatically allocated when you book online which wasn’t true as on the website they’ve mentioned the different prices for the different rooms. The room they’ve given us in the loft which wasn’t suitable for the family specially if you’re staying there with your kids. less

We booked the room via telephone. We wasn't told that there will be a deposit that needed to be paid. We was told by reception staff - felix to pay by card and said that the deposit would be double if in cash (£100) He then said he wouldn't give us a receipt for the deposit. He assured us he would be at reception to give us the deposit back (cash) which he wasn't. As for the room we had a damaged wardrobe no refreshments and only one small window for ventilation. The carpet in the room was sticky and bathroom was not the best. The breakfast that was given was very oily and rushed to the table the waiter had no mask or gloves on and neither did reception staff show was there in the morning. I will NOT be booking here again. less

There was excellent service by the staff, especially by the staff called Valentina. Very friendly and well spoken. Did her best to make sure the stay was perfect. I have booked this hotel for a little break and it was very convenient as there are some shops nearby. less