Best Western London Ilford Hotel

I have to say, as hotel, the facilities are good and clean, the location, Ilford, is nice and the neighborhood is quiet and safe. Our room was very nice, just watch the shower zone, is very slippery. The breakfast was really nice too. The thing is, there are two different buildings. If my key doesn't work, I have to cross the street (really f... tired) and request to fix my key. It happened in two occassions. That was really annoying. The second night, the fire alarm was activated at 3am ¡What a mess! I was sleeping deeply. After a few attempts (and really scared), I finally reached the reception: they didn't know a thing!, "but all was ok, ok" What the heck? I ordered room service, but the receptionist didn't know a thing about it! I had to tell him that there's a room service menu in my room... God Christ! Al last, I could order my dinner, but there wasn't the beverages... another 30 minutes to bring the cokes... annoying things!!! The only thing because I didn't shout or complained was the good attitude of the staff, very kind, but, if the MANAGER is reading this: Mr. Manager, you have a nice hotel, but you have to TRAIN your staff, this is HOTEL SERVICE sir, you don't have to annoy your guests!!! By the way, Mr, Manager, I think your receptionists sleep very well at night: The night of my check out, I have to shout desperately, there was nobody at the reception at 3am. Our taxi was waiting (it cost me more because of this) and after minutes, the guy (very kind) came out to check me out, I have to say, I told him before we need check out at 3am... but, Mr, Manager, it's work, hotel service, don't fool me!! In addition to this, we have troubles with the exchange of the room service (I had to tell the staff many times to get my change) and again, that was annoying. If we think close, this things are easy to solve, but I think the staff is not well trained, and the hotel service is not focused to the guest. And the fire alarm was the worst thing you could experience in the middle of the night. And, to finalize, the 50-pound deposit is a joke, there is no mention of it anywhere (Not in Agoda nor the hotel), and we are still waiting for the refund. Little things that could be better. Little things make difference, Mr, Manager of BW Ilford Hotel, and I think you know it. less

I have stayed at the Best Western Ilford on numerous occasions, the cost of this particular stay was reduced following an unacceptable delay in monies being refunded. I arrived on Friday: & when I tried to shower, the water was only either scalding hot or freezing cold. I told the Night Manager, who, after attempting to rectify the problem, promised to report this 'to Maintenance'. Clearly, nothing was done about this on Saturday, & I told the same Night Manager Saturday evening. When I tried to shower Sunday morning, the water was freezing cold. I told the Receptionist, who told me she had no authority to rectify the problem/compensate me!! less

Great staff and hotel rooms. Along with the complimentary breakfast buffet. It was very close to the train station that took me from Gatwick airport to maybe 3 blocks to the hotel. Was near some very nice pubs and restaurants. less

First, the people that work here helped us out travel arrangements, food recommendations, sightseeing, etc. However, the hotel, which is in 3 different buildings I think, lacked some basic amenities. We were there in July 2019 and the heat was brutal and the hotel has no AC. We had to keep going to the shower to cool off and then try to get back to sleep. The wi-fi did not reach our rooms and we counted on it for contacting people and confirming travel arrangements as we were on a multi-city trip. We had to stand out in the street to properly connect to the wifi. If Wifi doesn't matter or if you are not traveling in the summer and want to save, it wasn't bad for a budget hotel. Also, it is very close to a rail line so traveling to the center or London was very easy and inexpensive from there. less

I stay in Best Western hotels all over the country for work at least once a week. I arrived at this one after a hot and long journey ready for a meal and a rest. I was given room 6 which turned out to be a broom cupboard with just enough room for a single bed! I had booked a standard double. I was moved to a slightly bigger room which was like a sauna. One small window with limited opening so no air circulation. No food was available in the hotel so I had to go out to find something. Loads of Middle Eastern restaurants, burger bars and fried chicken shops in the area. I did not feel safe walking around. The hotel was so noisy all night with shouting and people running about slamming doors. A group of people sitting outside my window were talking and laughing until late. I got no sleep to speak of and now I have to work all day and then drive 2/3 hours home. This hotel is on my “avoid like the plague list” and I recommend it’s on yours too! less