What you'd expect
17/04/2017 0TBC, Norwich, United Kingdom
This place is on a street of hotels. Parking is available but arriving late meant it was rammed with tradesmens' vans. Fortunately someone left and we got a spot. Staff were so so helpful. We were gen... more
This place is on a street of hotels. Parking is available but arriving late meant it was rammed with tradesmens' vans. Fortunately someone left and we got a spot. Staff were so so helpful. We were genuinely grateful for them.
We had a big appointment near Marble Arch and needed to get back and go on to Folkestone so we chose this. Easy access from the M11 and easy train into the City.
Room was hot but fine. The sink was blocked as well.
There were some very dodgy characters on the street at around 10pm so be aware. The station is a two minute walk. This was fit for purpose. less
Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Thank you for your feedback regarding recent experience with Best Western iflord Hotel. We are glad to see that you found the hotel staff helpful. Indeed, the entire team works very hard to make the stay of each and every guest memorable and enjoyable. Great to know that the hotel location suited your needs. We are conveniently situated to all main motorways and city centre.
We are always very sad to see some unhappy comments. But let me reassure you that we continuously work to improve the service. I have passed your comments to maintenance team and it was immediately addressed.
We hope to see you again. Please book direct with the hotel to get an advantage of 10% discount for all repeating guests.