Best Western London Ilford Hotel

Don't brother with this place!, manager bilal total rude and really felt bullied at this hotel, travelodge around the corner and cheaper. Never felt that scared to talk up about my room. And also say away from bilal his one dangerous man. less

I came here to stay for a weekend with my husband because we were going to an event at the O2 Arena, the price was very reasonable for two nights stay and we found it was a reasonable distance from the arena. It is also located near Stratford which is well worth a visit to, it has an excellent shopping centre. The staff at this hotel were nice and very helpful. The lady allowed us to check in earlier which we thought was excellent. She provided outstanding service. The room was OK, it was a bit on the small side but was very clean and organised. It was far too hot, no air conditioning was provided. This hotel should consider installing this, it was pretty stuffy in the room. The breakfast was good, had a few options. Although I would have preferred maybe real bacon instead of Turkey bacon. At breakfast the seating was limited too. I think the stay was enjoyable, I would return if it got air conditioning. less

Worst nights sleep I have ever encountered the mattress must have only cost about £20/£30 pounds. Dreadful!! It creaked and squeaked and was very lumpy. Will never stay there again! The shower had lots of mold. less

As a travel agent I recommend this hotel. Sasha offers great customer service and because of her efforts to accommodate customer’s needs, I really recommend this hotel. The hotel is a great option for the rate they charge. Thank you. less

I arrived at this hotel and it was a warm day, dEven though I had visited this hotel earlier I the cold season I did not realize that this hotel foes not have airconditioning or even fan. It was quite hot in the downstair room and I could not sleep and was sweating. There wS no mini bar / fridge in the room nor there was ice available to drink some cold water. The guy at the reception told me to walk down the street and buy some ice from the store. Really disappointing. less