Shocking
Booked this hotel through hotels. Com where it clearly states "free parking'.
Arrived after a 3 hour drive through snowy, challenging conditions from the Midlands.
No free parking at all. My reservati... more
Booked this hotel through hotels. Com where it clearly states "free parking'.
Arrived after a 3 hour drive through snowy, challenging conditions from the Midlands.
No free parking at all. My reservation was then moved to the best western Ilford which had limited parking. I managed to get a space in 1 of 3 nights.
The hotel was noisy with clients constantly up and down the noisy stairs until the early hours.
From my room I could here every time at least 5 other rooms flushed their toilets.
Because of you I will never ever use the best western brand again.
You should rename yourselves.
"The false advertising, no sleep hotel"
Far more fitting.
I will be following this up with best western themselves as you guys do not deserve to be associated with the brand.
On one of the mornings, the parking in the area is so bad, I was actually blocked in, making me late for work.
You should be ashamed. less
Hotel Manager, General Manager at Best Western London Ilford Hotel, responded to this review
Dear Mr Jamieson,
First of all,, I would like to apologize for the inconvenience you have experienced due to the limited parking facilities.
I am really sorry about that but we advertise the parking as first come first serve basis. Normally we have enough spaces for all guests. Receptionist on duty has provided you with the additional parking on the next road which is 2 minutes away from both hotels.
I have noted your concern regarding the noise. I agree this is unacceptable. As you may have noticed, our reception desk is open 24 hours, kindly report any sort of inconvenience or disturbance to them and they will be more than happy to assist and help. We could have moved you to a different bedroom however we did not recall any feedback from you for the while duration of your stay.
Again, please accept my sincere apologies. As a gesture of goodwill for the inconvenience caused, may I offer you a discount of 15% for any future stay. Kindly email me direct and I will personally look after your reservation and make sure your stay will be enjoyable and comfortable.
I hope that you will consider my offer and we will be able to change a negative impression on a more positive one.
Kind Regards,
Sasha
Manager