Best Western London Ilford Hotel

This hotel does not look very nice and is in truly horrible surroundings but if you need a decent room to sleep in a couple of nights , it is a good choice. The room was clean , the bathroom absolutely new and no dirt anywhere . that is what it comes down to. For the money paid , a good choice. The staff truly wanted to help with everything and were very polite. The biggest problem is paper walls, absolutely scary and terrible surroundings ( -1 star) , and very loud other guests in the middle of the night ....but what can you do..... less

Booked this hotel through hotels. Com where it clearly states "free parking'. Arrived after a 3 hour drive through snowy, challenging conditions from the Midlands. No free parking at all. My reservation was then moved to the best western Ilford which had limited parking. I managed to get a space in 1 of 3 nights. The hotel was noisy with clients constantly up and down the noisy stairs until the early hours. From my room I could here every time at least 5 other rooms flushed their toilets. Because of you I will never ever use the best western brand again. You should rename yourselves. "The false advertising, no sleep hotel" Far more fitting. I will be following this up with best western themselves as you guys do not deserve to be associated with the brand. On one of the mornings, the parking in the area is so bad, I was actually blocked in, making me late for work. You should be ashamed. less

Extremely noisy, shouting through corridors at 11pm and 6.30am! Sniffing so loudly you can hear over headphones, telling a £50 security deposit isn’t taken but actually is taken from your account and the staff change their story about refund timescales! Dirty, no coronavirus measures, no one wearing masks, tiny screen at reception but staff don’t stand behind it and will try to stand next to you, carrier bags hanging out of windows, lack of parking, bed springs noisy and grinding. Pay a bit extra and go elsewhere. This hotel is disgraceful less

We found insects on the board and on the wall. We had to pack our bags around 10 pm and move to a different room. There was no shampoo just a conditioner. We were two guesses The room was very small but cozy less

Firstly I agree the price was very good. However this was the third occasion my boss booked this hotel. The first week in November I came home with several bites on my arm. These were extremely sore and itchy. Room 9. The second week same room more new bites and i found very odd bugs on the floor and in the bed. I reported this to staff but sadly not very interested. Second complaint was the fact of another guest constantly smoking cannabis in their room. Reported to staff who did absolutely nothing even though smoking in hotel rooms is illegal. They admitted there was a problem but could not do anything. So be warned yes it’s cheap, fair sized rooms if your working and just want a bed. Wifi is poor to none, cleanliness is a little to be desired with stained bedding and one toilet roll for the week unless you ask. Forget coffee refills as they don’t bother after first days stay. less