Very old fashioned, very noisy and hardly any water coming out of the shower. Also, the neighbourhood isn’t too great, so police sirens woke me up at night, while people taking next door proceeded to ... more
Very old fashioned, very noisy and hardly any water coming out of the shower. Also, the neighbourhood isn’t too great, so police sirens woke me up at night, while people taking next door proceeded to keep me up. Also, travelling to the city of London takes quite a while. Do not recommend. less
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
First of all I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you during your recent visit at the Best Western Ilford Hotel. At the same time, I give you my personal guarantee that the issue has been dealt with and corrected as promptly as possible.
I was really sorry to find out that you have experienced to have some problems with our rooms and hotel facilities. Please accept my sincere apologies for that. However let me reassure you that all the hotel team members try their best to provide excellent service and they will do everything possible in order to make the stay of every guest comfortable and memorable.
Kindly allow me to remind you that our reception & reservation desk is operates 24/7. In case of any misunderstanding you are welcome to call us any time We are happy to help you with any sort of issues or problems.
I am so sorry you were concerned about the noise in the hotel during your stay. It must have been very upsetting.
We have instructed Best Western Staff Members to make improvements to these kind of situations so these kind of situation will not happen again. Our customers are incredibly important to us so we want to apologize to you.
In order to bring back your trust, I would like to offer you a discount of 15% on any date of your choice in either Best Western Greater London Hotel or Best Western Ilford Hotel.
I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future.
If I can be in assistance any further please do not hesitate to contact us.