Best Western London Ilford Hotel

Inexpensive hotel well located for station. Maybe not a glamorous hotel but functional, clean, comfortable and with welcoming reception staff. Breakfast was a bit hectic, but again served its purpose. less

Stayed for two nights to watch the World Athletics. This is a very basic hotel and you would only want to use it as a base. There is very limited parking at the hotel, however we were given a permit for a car park a street away so that was fine. The staff would certainly never win a customer service award, some were fine but others were abrupt and couldn't even summon a smile. Breakfast was ok but the dining room was small and the staff did not appear to have a system of dealing with the problem and some guests just hovered over diners waiting for them to finish! The room was tiny and like an oven, However the hotel was within a couple of minutes of the train to Queen Elizabeth Stadium and that journey only took about 10 minutes which is why we booked it. less

Parking is a nightmare, the receptionist told me to park next door when it should have been across the road!! We had our bags in when she decided to tell us our room was in another building across the road !! The room across the road had external access so was a nightmare getting big family bags up and down stairs in the lashing rain! Felt like we were going into a dungeon! The room itself was very warm and comfortable. Can't fault the room! Two small half rolls of toilet paper in the loo !! You'd see happier prisoners of war than the staff working durning breakfast! Don't stay here if you have kids or a car!! less

Bedroom was nice and breakfast. The only issue I had were the staff members. Other best westerns staffs are very polite and such a delight. The manager and staff need training. Very very stingy and greedy ! We wanted a refund for one of the rooms we didn't use as there was a lot of us traveling they gave us an extra room for 120£ which I paid for but asked for a refund as we didn't need the room and the staff member talked us into getting it saying we are one room short. When I asked for a refund the woman just passed me there business card and said speak to the manager. When I asked when he or she will be in the receptionist ignored me and started speaking with another staff member who joined in and said to us guests that we shouldn't have taken it in the first place. Staff and manager do need to be changed. less

I have slept in this hotel in 2 separate occasions over a 3 week period. I met this front Desk lady named Daiga who was exceptional and worthy of mention. She's actually the reason why I came back to stay on my return trip to the UK. She went out of her way to help me with my luggage which was almost 70lbs to my room which is across the street from the reception and was very helpful in all I requested. Room was ok but i decided to come back because of Daiga's services. And I promised I will return in about 3 weeks to stay there again. I'm in the process of making reservations again for my trip in August. Well Done Daiga. Keep up the great job and see you again soon. less