WORST HOTEL i ever stayed in.
26/02/2019 ns12019, Marghera, Italy
Can't find any positive side about this place. Let's start with old crappy furnished rooms, broken floor tile in the bathroom (sharp as a knife), super uncomfortable old mattress (my back is still pai... more
Can't find any positive side about this place. Let's start with old crappy furnished rooms, broken floor tile in the bathroom (sharp as a knife), super uncomfortable old mattress (my back is still painful), bad smell in the rooms, in-room tea cups and spoons not washed daily by the janitor, low water pressure. But the thing shocked us more is this: when we came back to the room, we found one of the complimentary shampoos they give, completely dirty, the dirt looked like human body fluids and it was one of the most disgusting experiences in our whole life. The reception guy, after complain, saud just "we are sorry". That's it. No other way was tried to make us happy. As i said in the beginning of this long review, this is the WORST hotel i and my wife ever stayed. So, Tripadvisor users, stay miles far from this place! Choose something else, maybe for few dollars more but something can be called "Hotel".
P.s. probably an answer to this review will come, but at this point it can't change anything as our trip is already over. less
hotelilford, Manager at Best Western London Ilford Hotel, responded to this review
Thank you very much for your time and feedback. We are very sorry to read that you did not enjoy your stay with us. Let me reassure you that all guests feedbacks are taken very seriously and we strive to improve the services provided. All your comments have been passed to the Heads of relevant departments for investigation. It is our intention to make sure all guests have comfortable and memorable stay. Therefore our reception desk is opened 24 hours and reception team is more than happy to deal with any problem guests may have.
I sincerely hope that you will give us another chance and we will be able to change a negative impression on a more positive one.