Best Western London Ilford Hotel

I was travelling with my father and we had a twin bed in small room. Not the fault of the staff as we did not inform about our want for separate beds. We asked if we are able to change our room and staff promised to see what they could do on next day as it was late and hotel was full. On very next day we received new room which was big and cosy. Of course we were impressed about this. But most importantly staff made me feel that they understand us and will take care of our concerns best way they could. This staff deserves good treatment as they are 10/10. Keep this up. less

The room that we were given was a bit like a portacabin that had been put in the yard, it was freezing cold when we arrived, there was no heating in the bathroom. The fittings in the bathroom were also rusty and and the shower was unbelievably poor with hardly any water pressure. How this hotel gets 4 AA stars is beyond belief. less

everything about the hotel was excellent including their customer service was excellent even though parking was an issue, Christina and Stephan provided an amazing service. Highly recommended hotel. their breakfast was superb my kids loved it and would like to go back again less

The room my daughter and I had was brilliant, it looked liked it had recently been refurbished. Very clean and spacious. It wasn't in the main hotel, but was only across the road. Parking was available at the alternative hotel. less

Great hotel loved it. 2 minutes walk to underground into centre of London in 20mins by tube. Big room and clean. Great breakfast. Only downfalls are very limited parking with only 11 parking spaces and the WiFi is awful keeps dropping out. However all fine would stay again. Only other thing I would say is if your planning on going to Chessington World Of Adventures, Thorpe Park or Legoland (all themeparks) then I would not recommended this hotel as its around a hour and 15mins drive but for central London areas great no issues what so ever. less