Stayed here with my partner for a quick overnight buisiness trip, staff were friendly and helpful on arrival. Bathroom was very unclean which was a disapointment, toothpaste splatters on the tap from ... more
Stayed here with my partner for a quick overnight buisiness trip, staff were friendly and helpful on arrival. Bathroom was very unclean which was a disapointment, toothpaste splatters on the tap from previous guests, hair in the bath!! Some sort of brown goo on the curtain, head of shower and the shower control... i cleaned the bathroom myself with baby wipes, also no toilet roll and only one towel between the 2 of us, we did call down to reception who were quick to come up but they only brought the toilet roll no extra towels. A few other things just to point out to others planning on staying at this hotel which is nothing to do with staff as they were helpful but if you are staying at the hotel in the summer ask for fans as the heat was unbelievable and we couldnt sleep,we asked at reception if they had any fans who brough 2 small fans up which helped a little bit but we still struggled to sleep, not the staffs fault obviously but def worth mentioning the heat in the rooms. Also the pillows were like cases stuffed with house bricks but again phone reception and ask for softer pillows as they are more than happy to bring some up.. hotel is in a lovely area but i doubt i would stay here again in the summer for the price i would definatley book somewhere that had air con and a bit cleaner. less
Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write this review. It is very disappointing to hear that the room did not live up to our usually high standards. I will be sure to address this matter with our Housekeeping team. I am glad that the staff that you dealt with did their part to try and rectify some of these areas. If you do decide to stay again please be sure to make yourself known to my Deputy (Richard), who will be sure to make sure that your stay is to the usual standard we strive to attain.