The moral of the story is ....
20/08/2016 Michael024, Newcastle upon Tyne, UK
...always have your printed reservation confirmation with you. Chose the hotel because it was where we needed to be and the positive reviews it has had. But really this is an average budget hotel and ... more
...always have your printed reservation confirmation with you. Chose the hotel because it was where we needed to be and the positive reviews it has had. But really this is an average budget hotel and unlike a Hampton or a Premier you do not get the certainty of room experience. We booked a suite and an executive twin neither of which we were offered on check in. Which brings me back to the moral of the story: I knew I booked a suite so was able to challenge and indeed I eventually got the room offered as a free upgrade (which it wasn't as I was paying the going rate!). My friends fared less well as I couldn't be certain what had been booked. So they were sent to a basic room which turned out to be a double so back to reception to be reallocated to a basic twin with no opening window on the hottest day of the year. We didn't eat in the hotel apart from breakfast which was satisfactory. We used the bar (which seemed to be rationing ice) and which closed early. It advertises as being open until 11.00pm but they were clearing up at 10.10 with shutters down by 10.50. Just makes one feel so welcome. Have I complained - of course - but no timely response. Overall verdict:disappointing. less
Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review Mr Hopwood. I am very disappointed to see this as I was under the impression that you had already spoken with my Deputy (Richard), and that the mix-up on the rooms had already been explained and any overcharges refunded.
As for the issues with the bar which were not mentioned in your email, I will be looking into this. I am sorry that these issues did not make your stay at the St Pierre as pleasurable as we would expect, and I hope that if you decide to return to us we can show you the excellent level of service which is normally received by our guests.