A few weeks ago, my wife and I spent four nights at this nice and charming hotel. Its location is excellent, just off the Gare St. Jean Train station, and with easy access to Bordeaux's Tram system. Most places of interest are just a 15 min tram ride away.
I could not say enough about how friendly and helpful the staff was, any request was promptly met, and any question was correctly and gladly answered. As is the norm in Europe, our room was somewhat small, but quite modern, very clean, and adequate. By the way, all the hotel is very modern looking and with all the conveniences you usually expect. Its modern character is not obvious from the façade which looks like just a white-washed old building.
I may also add that the hotel's neighborhood feels very safe and free of the noise and unpleasant characters usually found around European train stations. Several restaurants and fast food establishments are in the surroundings, some of them looking fairly good.
I was somewhat surprised to find complimentary ear plugs by the side of the bed. A note explained that because some renovation work at the Gare, it could be noisy at times. There was no need for that, I did find the room quiet enough.
As it is expected in Bordeaux, this hotel serves wines by the glass, and at very reasonable prices. We did enjoy a couple of them.
The breakfast room is small and the sitting is somewhat unusual, either high chairs and counters, or low tables and stools, neither very comfortable, but nothing terrible at all. The breakfast buffet was extensive and all the ingredients of high quality. Our room was fitted with a coffee maker and a tea kettle which we enjoyed very much.
My advice to anyone heading to Bordeaux is to consider staying at this hotel. In my opinion, and after traveling through several cities in France (Paris, Rouen, Bayeux, Tours, Chartres), the BW Gare Saint Jean is the best I have stayed at in the country. less