Does Basics Well, But.....
20/05/2019 Larry M, Vancouver, Canada
We stayed at this hotel for a couple of days prior to taking the TGV to Paris. It’s ideally located for the St. Jean railway station, but is in a rather sterile, downmarket area with a limited number ... more
We stayed at this hotel for a couple of days prior to taking the TGV to Paris. It’s ideally located for the St. Jean railway station, but is in a rather sterile, downmarket area with a limited number of good restaurants, so not so good for a longer stay. Close to tram system. We had requested a quiet room on an upper floor, and were somewhat distressed when we were put in room 502, which, incongruously, is on the ground floor right next to the elevator. We even more concerned when we saw the earplugs on the nightstand! However, there was a heavy door to a vestibule leading to the room, so we heard very little noise, and the room faced another building, so all was well in terms of a quiet sleep. Room size was adequate, the bed firm but comfortable. Bathroom was handicap accessible, so large in size, but with an “open” shower with curtain – no containment. Too cool for A/C usage. Wifi strong, but not secure. Adequate lighting. Very complete breakfast, and friendly staff. Would stay again, but only for an overnight transit stop.
The room had a Samsung smart TV which we had appreciated in several other hotels and apartments during our trip, but for whatever reason, the “tools” menu on the remote at this hotel was disabled. Given that the hotel obviously had any number of English speaking guests, it would have been nice to be able to use the remote tool to translate the dubbed version of English TV back to the original language. Since we like chilling out to some mindless TV after a long day of sightseeing, not making this tool available is an area of unacceptable cost cutting by the hotel, which marred an otherwise satisfactory stay. less
Sophie M, Directeur général at Best Western Plus Hotel Gare Saint Jean, responded to this review
It is with pleasure that we received you and we thank you for sharing your experience. As you describe it, we are fortunate to be located just a stone's throw from the station and this allows travellers like you to make a comfortable stopover. Thanks to the various means of transport available in the area, you can easily access the Bordeaux hypercentre and its many restaurants and visits. You should not hesitate to contact our teams who would simply tell you which buses or trams to take to get there. Our teams are used to always respond to our customers' requests in the best possible way. That's why we assigned you the 502, which is one of our quietest rooms and that, in addition, earplugs were at your disposal. We wanted to make your trip as calm and relaxing as possible. I regret that these moments of pleasure in front of the screen were not as profitable as you had hoped. Thank you for your suggestion regarding television and take note of it to improve this service. During your next stay, do not hesitate to contact our teams. We are here to answer the little worries of everyday life and could have intervened quickly to make your stay even better. In any case, we will be delighted to be your preferred stopover on your next trips to France. See you soon.
Sophie Moricet Billiard
General Manager of the hotel Best Western Plus Gare Saint Jean