Tiny Room, Iffy location!
25/06/2017 airbus319, Cheshire, United Kingdom
Not a place I would choose but Brittany Ferries did. Won't be going back. Very pleasant non French ladies on reception, but I was bullied by the French server at breakfast. I'm almost 80 so I found th... more
Not a place I would choose but Brittany Ferries did. Won't be going back. Very pleasant non French ladies on reception, but I was bullied by the French server at breakfast. I'm almost 80 so I found that intimidating (and unnecessary). The location is great if you are travelling by train and avoid the local area. less
Sophie M, Directeur général at Best Western Gare Saint Jean, responded to this review
I remember very well your stay in our hotel.
First of all, I can accept that you did not like your experience. According to your profile, you seem to travel all around the world and stay in some kind of Village Hôtels or like Hilton hotels. I isuggest you to approach your travel agency in order to define better your criteria of choices with them, we are not responsible of this "casting error".
However, i can not understand the fact that our breakfast server has "bullied you". In reality, Mathilde has been unclear in her English sentence and from this moment, you had told her you did not understand and you closed yourself to any explanation. I have attended to the scene : I saw her really affected and come to you to apologize and try to communicate to satisfy you. Your reaction has been to belittle her. In this context, when you say that somebody about 25 years old bullied you, I thinkg it is a little bit exagerated. I mostly think that what you did not accept and what bullied you was to hear the English couple (who attended also to the scene and had breakfast close to you) take the time to defend Mathilde noticing your wickedness.
Please trust me when I say that I am sorry that this incident has impeded your stay. We are extremely concerned by the satisfaction of our guests and I trust my staff for fulfil this mission. We are humans and in case of error we naturaly apologize. On the other hand, in case of injustice like this one, I can not leave that message without answer.
We will be pleased to welcome you again if you change your mind, because I recall the rest of your stay went wemm.