The Staff is the unique selling point for this hotel
05/03/2018 moisetcp, London, United Kingdom
The evident highlight of this hotel is the staff; from the receptionist to the cleaners, the staff were incredible and welcoming. Everything I asked for and I did not ask for much mind you, I got and ... more
The evident highlight of this hotel is the staff; from the receptionist to the cleaners, the staff were incredible and welcoming. Everything I asked for and I did not ask for much mind you, I got and got with a smile. I especially appreciated the fact that when I requested the express breakfast for the following day (as my tour was due to commence at 07:45), rather than provide me with the express breakfast as requested, the hotel staff went above and beyond the call of duty and opened up the breakfast room 20 minutes earlier (it normally opens at 07:30) to accommodate me and a few other guests. Most other hotels would have provided me with simply the express breakfast if it was available.
The breakfast itself was a reasonable affair with Portuguese pastries/sweets, fruits, cereals, juices, cold meats, cheese and 3 hot dishes usually comprising of eggs, vegetable stir fry of some description and small sausages.
I must state that the decor (certainly on the second floor) was reminiscent of the decor one would have expected from the 1970s or the 1980s but I must admit it grew on me during my stay. There were sufficient towels, toiletries and sheets/blankets to satisfy my needs. I did have one minuscule concern with the room and that was simply perhaps due to the antiquated nature of the plumbing that when you used either the shower (I did not see any yellow water) or the toilet the noise made was rather considerable.
The lifts themselves were lifts I had not seen in many a year but nevertheless was still fit for purpose.
The nearest metro station (to be honest they are more trams than metros) is Trinidade and it is an approximately 8 minutes walk from the hotel, up a rather steep hill. less