Best Western Hotel Goldenes Rad

We booked a few days at this hotel and when we got there found out there was no air conditioning (temps in the high 80's to mid-90's) and that we would have to drag our bags up flights of stairs to get to our room. We decided to pass on the room and were charged for full rate for the room even though the issues were not evident when we booked it. The receptionist was surly and near rude. I do not stay at BW often and this experience moves the chain even further down my coice list. less

This hotel was very close to the lake and a good place to stop on our way to Austria. The rooms are spacious and open to a quiet pedestrian street. Beds were comfortable and breakfast was really quite good. Good value. less

My room did not look like the pictures. It was much more out-of-date. The bathroom was modern and clean although a bit awkward. But still nice considering this is an old building. I was charged for room + breakfast although the booking said no breakfast included and I did not take breakfast. Also at check in I was not told about breakfast. This was removed however, after I explained. The front desk staff had hard time speaking english. I do not expect english speakers if the hotel is not geared for international travelers, however, this hotel has a lot of international travelers, therefore, the staff should be able to speak/understand english moderately. PROS: location very close to waterfront in the middle of the downtown. You can drive up to drop off luggage and then go park. CONS: not very nice and not that helpful front desk staff. No parking at the hotel - closest structure is 6 minutes away. If you have heavy luggage, it is hard to get it to your room even if you can get it dropped off by the entrance - the hotel has steps to get to elevator to get the rooms. The room was fairly outdated and very tight. The sound travels from other rooms easily so you can hear when your neighbours down the hall are showering or sneezing. I was on the 2nd floor all the way in the back, but could still hear the front door opening/closing. Better insulated room doors would be helpful. less

Excellent location to the waterfront restaurant and attractions. The room was clean but lacks air con. This is not a problem if there is a breeze, otherwise, the room could get stuffy. Our room was in the second building. The exterior door did not lock behind you unless you pushed the door shut. Breakfast was good but not remarkable. We took the ferry from Switzerland, so, I have no comment on the car park. Wi-fi worked as expected. less

I stayed at this best Western property when I was in Friedrichshafen for business. The hotel is well centralized and within walking distance from the observatory tower of Friedrichshafen. Being a diamond select I received a nice room on the first floor which was quite spacious. The first thing I noticed when I arrived was the fact it was dusty all over the place so the first thing I did was grabbing a towel soaked with water and cleaning the place... that was awkward. Breakfast was decent. Gym was like from the 80’s with really old machines but hey at least there was one. Refreshments were also available on premise. Reception staff was nice other than one guy, who seemed to own the place (?) which was always very rude and upset when being approached. The room was quiet, bad was comfy. Overall nice hotel, but not so hygienic since it seems like no one cleaned it for weeks prior to my stay. What a shame. less