Staff at check in unfriendly and shouting personal data loudly across the reception for everyone present to hear. Front door to room did not open. Had to claim at reception twice. Staff rolled their e... more
Staff at check in unfriendly and shouting personal data loudly across the reception for everyone present to hear. Front door to room did not open. Had to claim at reception twice. Staff rolled their eyes. When it was clear that the lock was broken (like in many other rooms as well, I had a colleague and some other people complaining about doors not opening)
Light on top of mirror in bathroom not working, hair on bathroom door and bathtub. A dirty paper wipe on hook in bathroom.
WLAN not working properly
Walls thin and noisy
Breakfast service not existent, one coffeemaker for all guests, no fresh juice, no plain yoghurt, no fresh fruits, fruit salad old
Bottom line, very unpleasant and never ever again less
Best Western F, Reservation Supervisor at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review
first of all, thank you for taking the time to give us a feedback about your stay.
I want to say sorry in behalf of our whole team that we could not met your claims.
Of course we will reconsider all of the named points to avoid this discomfort in the future.
Therefore we want to thank you for giving us this feedback.
This helps us to improve our service and hospitality.
Nevertheless we would be happy to have you again here in Neu-Isenburg.