Best Western Hotel Felix

Large and comfortable rooms. Excellent breakfast buffet. Efficient service. Located outside the centre but with easy connection. The outside does not look impressive but inside the hotel has all the modern comfort you need. I enjoyed my stay very much. less

A quiet neighborhood away from the city Very convenient for shopping Very limited vegetarian food Nice big compound for walking Internet was good but requirement of logging everyone was a bit irritating less

Was a very nice trip all days above 30 degrees temperature and the hotel does not have a air condition system so it was a little painful to sleep at night, the rest was in line what we were expecting from the hotel. Very nice people serving us. less

Just back from a 3 night stay in this hotel. The room was very basic and the decor was very old fashioned, but it was clean! We didn't eat at the hotel and were only there to sleep so it did the job fine. The people at the front desk weren't very welcoming, especially when we left. When we left the key back for check out we got a very blunt 'thanks, bye' which is not what I expect on check out of a hotel, usually you would be asked about your stay! But the location is quite good too, a 25 minute tram ride from the old town and the trams are so frequent! Lidl and petrol station nearby good for grabbing snacks too. I would recommend this hotel, just don't expect more than very average! less

A two star hotel, at best three. Booked a twin room for myself and my adult son for three nights I was given a double bedded room 😬 Saw there was a very thin pillow on each side of the bed and despite emailing three times before arriving asking for extra pillows, as seems to be the norm for some hotels these emails were not replied to and the pillows were not there. Asked from the room to be brought up some and had to phone three times explaining we wouldn’t be able to sleep that night with no actual pillow. A receptionist brought up some and said we were very lucky! We had to sleep sharing a small single quilt which was the norm again so my son went withouta cover as it wouldn’t stretch to both sides. The windows seem newly double glazed, it’s a shame though as you can’t sit on the balcony because it is all rusted with no chairs to sit on. The next day after coming back to the room saw the bin had not been emptied and rubbish was left where it lay, fresh water had not been left and teacups were left filled and unwashed 😬 Tried the breakfast one day and noticed there were other British couples surprised because there was a lunch menu there pickles, salami, cheese, very polish. There is some lovely fresh bread, fresh juice, an egg lady and waffle station too, and some very competent staff. It’s a shame about the one moody receptionist who really let the rest down, not sure what on earth she is doing at the hotel. The first person a holiday maker/business person should meet at the reception of a hotel shouldqt least be able to manage a smile and be civil to people, she is the face of the company. Some things are difficult to change, others just need a lick of paint and a personality overhaul, and I am not the first person to state this. I visited Poland though and I know if a Polish person came to Scotland they might expect some familiar things, things you see at some hotels worldwide, especially in Best Western ones. Some things need to stay the same for the volume of business customers who are Polish, other things like the quilt/duvet size, number of pillows should be standard, you wouldn’t expect that in your own home so why in a big brand name hotel. less