Best Western Hotel Felix

For business purposes I stay on a regular basis in Best Western Felix. The hospitality is great, the people working there are the best. I really like to stay there.In the basement they have massage, the best in town. The hotel is noting fancy, but actually, that is what makes staying there very nice. Solid, heartfelt hospitality is their business. less

This hotel is not located in the city centre but I found the room quite clean and big. I also like the massage & spa service at the basement. Their service was great and I think it's great value for money even though the location isn't as good as the others. less

One word - nightmare. The staff were some of the rudest people we ever had the displeasure of having to deal with, to the point where all we thought the entire time was "what is wrong with these people". Not friendly, helpful, very rude and arragont. The hotel would have been much more tolerable had the staff been even a little bit nicer. Seriously, don't even bother thinking about booking here, this hotel has a LONG way to come before it realise's what tourism is. My mother felt so strongly about this hotel she joined Trip Advisor for the first time to review it!! Worst hotel EVER *Bad location *Rooms are v.basic and dated *The hotel restautant isn't bad, if a member of staff is actually willing to talk to you and seat you! *Bonus - Lidl's is around the corner!!! less

Got to the hotel greeted politely. Room was on 9th floor overlooking a very lovely building site! But had a balcony, and the double glazing was good so no noise disruption to speak of. In the middle of a rural new park of Warsaw - apart from a small bazaar close by, there is nothing within sensible walking distance, so you need to book taxis. Restaurant - food choice very limited in the evening, but traditional polish food Breakfast - all ,my wife had was a bowl of cereal but because you had no choice, we had to pay full price of continental breakfast just for the cereal - most expensive corn flakes ever! Staff were friendly and helpful, booked taxis for us etc., No black tea in the room - apparently its only fruit teas in Poland so had beg a couple of bags from the lady in reception! There is a Lidl in walking distance if you get desperate for anything. less

My wife and I travelled for a short break to check out the city as first time visitors. The hotel is very close to the tram stop and the staff gave simple directions which got us there in 2 mins on foot. The rooms are nice and clean and warm as well, great powerful shower. There is a bar and restaurant but we ate out, the bar is good though. Pleasant friendly staff, well worth it for us and will use again, many thanks to the staff. less