Best Western Hotel Felix

A two star hotel, at best three. Booked a twin room for myself and my adult son for three nights I was given a double bedded room 😬 Saw there was a very thin pillow on each side of the bed and despite emailing three times before arriving asking for extra pillows, as seems to be the norm for some hotels these emails were not replied to and the pillows were not there. Asked from the room to be brought up some and had to phone three times explaining we wouldn’t be able to sleep that night with no actual pillow. A receptionist brought up some and said we were very lucky! We had to sleep sharing a small single quilt which was the norm again so my son went withouta cover as it wouldn’t stretch to both sides. The windows seem newly double glazed, it’s a shame though as you can’t sit on the balcony because it is all rusted with no chairs to sit on. The next day after coming back to the room saw the bin had not been emptied and rubbish was left where it lay, fresh water had not been left and teacups were left filled and unwashed 😬 Tried the breakfast one day and noticed there were other British couples surprised because there was a lunch menu there pickles, salami, cheese, very polish. There is some lovely fresh bread, fresh juice, an egg lady and waffle station too, and some very competent staff. It’s a shame about the one moody receptionist who really let the rest down, not sure what on earth she is doing at the hotel. The first person a holiday maker/business person should meet at the reception of a hotel shouldqt least be able to manage a smile and be civil to people, she is the face of the company. Some things are difficult to change, others just need a lick of paint and a personality overhaul, and I am not the first person to state this. I visited Poland though and I know if a Polish person came to Scotland they might expect some familiar things, things you see at some hotels worldwide, especially in Best Western ones. Some things need to stay the same for the volume of business customers who are Polish, other things like the quilt/duvet size, number of pillows should be standard, you wouldn’t expect that in your own home so why in a big brand name hotel. less

Stayed here in March 2019 for a few days, enjoyed my stay. Staff friendly and helpful, hotel facilities are nice and clean. Provided with tea, coffee, water everyday. Around half an hour tram journey from Warsaw Old Town, so easily accessible. less

Recomend! Large room, large windows, light and fresh air in the room. Clean bedding. Everything clean. Comfortable bed. Everything works in the bathroom, wi-fi works too. Nice service. Good location. Thank you. less

We stayed here in room 718 for 3 nights as part of a holiday package getaway. At first we weren’t too sure - our travel agency booked our flight into Warsaw via Modlin airport - which is quite far and at nearly midnight! Luckily we stumbled on a great door to door car service, Shuttle24.pl and for only £28 for the both of us, we were whisked away from the airport and right to the hotel. Quick and easy check-in, although the young lady on reception was very stern, unsmiling, and not very welcoming, simply efficient, and impersonal. Don’t know if it was because we had arrived so late, but wasn’t the welcome we expected from a Best Western. Arriving upstairs via a large, clean lift (there are 4 in total) we found our room to be very big and with a balcony. Disappointed to be in twin beds, but told most of the rooms are twins. Mattresses were great, memory foam, and the duvets fluffy and warm. There was only 1 thin pillow on each bed but after asking at the front desk for 2 more, we had all the ingredients for a good night’s sleep. Pros: Easy access to public transport Lidl very close by for snacks, etc. BP station with cafe Bar Plenty of hot water Balcony 4 English tv channels A table that nestles under the desk but can be moved into the room Large wardrobe (but no dresser) Bedside electrical outlets Kettle and tea/coffee (Polish not really into black tea so if that’s your thing, bring some with you) Bottled water in room every day Coat hooks by door to hang wet coats up Cons: Bath towels thin and very rough Building is currently going on right next to hotel and they start at 6:30am! This isn’t the hotel’s fault but be aware and maybe bring ear plugs. I’ve read reviews with folk saying there’s no shampoo or soap, but there is one of those all-in-one dispensers in the shower and a hand soap dispenser at the sink. City maps are available by the reception desk. Don’t be afraid to use the public transport system, it is fantastic and easy. We each bought a 3 day ticket good for 72 hours after first validation for about £7, quite the value!! You must buy them from the ticket machines at the tram or bus stop and can be used on the tram, bus, or metro. You can pay with cash or card. Remember to validate. We actually had ticket inspectors onboard a tram one afternoon and they do give fines, so buy a ticket and save yourself the embarrassment. less

That was a nice stay in a not far-located area in Warsaw. I got everything I need for the comfortable nights during the journey. I've came for the festival and plenty of other dancers were staying in the same place. No complaints, simply enjoying. less