Biggest hotel in the region, the 4-stars rating is mostly well deserved, but still room for improvement
Stayed in the "HOTEL DES NORDENS" from September 28 to October 4 in one of the so called fireplace-suites ("Kamin-Suite") and overall I enjoyed my stay a lot and will come back again!
It's a hotel build in the 1950's, but has grown and been renovated continuously over the years.
HOTEL DES NORDENS is a 4-star BEST WESTERN hotel, but not (yet) one of the BEST WESTERN PLUS ones.
It had been a while (i.e. almost 9 years) since last I stayed in this hotel and I must admit that the new owners (the Danish FLEGGAARD corporation) have achieved a lot of overall improvement since then and (according to hotel director Thomas Baarsøe) will continue to invest and improve in the years to come - bravo!
The hotel has 121 rooms / suites and even a large Presidential Suite. Furthermore there's a cosy bar and several conference rooms (in all sizes) and a very large banquet hall.
Not all rooms, however, are in the main building, but located in two separate buildings where one is connected to the main building through a loooong beautifully windowed hallway while, in order to reach the other separate building ("Haus am Wald"), you have to leave the lobby of the main building, go outside and walk across the parking lot.
As to the "Haus am Wald" building I noticed a mouldy smell in the internal staircase which the hotel might consider taking care of.
The hotel itself is situated on a little hill (some 20 meters above sea level) overlooking the Danish/German border region as well as the actual border and is close to beautiful nature on both sides of the border as well as the picturesque German city of Flensburg (approximately 90,000 inhabitants).
But the hotel is also close to a large road (leading to/from the border) and thus trafic noise can be heard from some rooms, mainly the ones located on the east side of the hotel.
In the hotel an impressive amount of white/grey marble tiles are to be found on floors and walls creating an exclusive atmosphere together with the black leather furniture and dark brown wooden doors and antiquities.
In 2016 it's rare to find large hotels using regular keys for room doors and not using electronic key cards ... this might be something the hotel should change in a future renovation and then also use key cards to turn on/off all electricity in ones room ... in this connection a master switch for lights placed directly at the bed would make great sense and add considerably to the in-room comfort!
The hotel unfortunately only has uncovered parking lots, but on the other hand there usually is enough of them and (what's best) they are free (i.e. no parking fee is charged)!
Arriving with a lot of luggage is no problem as the lobby has 2 luggage carts ready to handle this and the reception is manned 24/7.
As I said not all rooms have yet been renovated and my fireplace-suite (308) was one of the rooms only partly renovated (i.e. a fine new bath / toilet area).
The rest of my room really needs a make over (which it will soon have), but apart from that it was nice, quiet and spacey with separate room for luggage and clothes plus extra room for guest/kids with own flat screen tv and a large flatscreen tv in the main room, etc.
Furthermore there was a nice working desk, water boiler, comfy large bed, chairs and table.
Plus the room had a fine balcony with a great view over the outdoor heated pool area and small park / large trees!
It would have been icing on the cake with heated floor in the bath room and if you could hear/control the TV's sound over a speaker there!
Also the noise insulation of the door to the hallway could be better.
I personally also missed a safe and a mini bar / fridge in my room and I don't think any of the other rooms of the hotel has any mini-bar fridge!?
Talking about mini-bar it would be a nice feature/service (if the hotel does not want mini-bars / fridges in room) that they consider copying the Danish SCANDIC Hotels where the mini-bar area is moved to the reception/lobby (with a wider choice of foods, snacks, fruits, drinks) from where you take whatever you need up to your room - paying cash/card or putting it on your room.
My room (suite) had ground-to-floor sunlight-blocking curtains, BUT they were not really effective blocking out the sun light ... a better/darker fabric is needed to male them work as supposed.
Personally (if I was hotel management at HOTEL DES NORDENS) I would change the CFL light bulbs (in room and elsewhere in hotel) to LED soon also because CFLs radiate EMF quite a lot and are not very environmentally friendly (some still containing mercury)!
The choice of TV-channels in the room was quite overwhelming (however only one in Danish) and it was somewhat difficult to find TV-channels that could actually be watched and were not coded / scrambled.
It would be a great service if NETFLIX or SKY would be added for free guest use.
There is no air conditioning in the rooms, but windows can be opened to create good air flow!
The hotel offers room service, but I did not try that ... it closes, however, together with the restaurant which is at 22:00h (10 PM).
I did eat several times at the hotel's beautiful and cosy restaurant "Rotisserie" and the meals were really of high standard and the service of waiters very service-minded and quick.
Sometimes, however, it is hard getting a table without reservation as the restaurant may be a little small compared to the hotel holding 121 rooms.
Nonetheless the staff in the reception and restaurant and bar was always smiling, friendly, attentive and helpful.
I would like to point out that the hotel has a nice indoor and outdoor pool area called "AQUA POINT" that is heated all year round combined with a nice spacey outdoor sauna plus a "under construction" indoor sauna area (should be finished this year still).
Here you also find a decent fitness area and you can book massages and other wellness therapies.
I can recommend the HOTEL DES NORDENS already now and I'm sure it will continue to become even better within the near future!