21/09/2018 Michyv00, Gold Coast, Australia
This is the 4th time we have stayed at this hotel over the years. It is situated right on the Germany/Denmark border. We always stay in a suite near the pool. They are a very large size with fantastic... more
This is the 4th time we have stayed at this hotel over the years. It is situated right on the Germany/Denmark border. We always stay in a suite near the pool. They are a very large size with fantastic shower and overlook the pool. I have always loved the buffet breakfast but on this occasion it was disappointing with a lot less hot food available than on previous visits. There are usually good selection of rolls, waffles or pancakes and more hot food on offer. This is one of the main reasons we stop here so it was disappointing to see it so diminished. The pool is great although not as warm this visit but it was still September and we usually stay in the colder months. The rooms are clean and staff helpful. The menu selection in the bar is a little lacking for dinner but there is a restaurant on site if you prefer. I would still recommend the hotel but would rate higher if breakfast was at its higher standard. Now it seems it’s the same as everywhere else. Not bad but just not great. less
Louise F, Front Office Manager at Best Western Hotel Des Nordens, responded to this review
Thank you for taking the time to write this review.
I am very sad to learn that we let you down on the breakfast, we have actually upgraded our breakfast over the past months, which is why I firmly believe that you have been extremely unlucky, an I will adress this immediately with our kicthen and restaurant staff.
Our pool is all year round 28 degrees C, but you are right it might feel warmer in the cold months.
We hope to see you again, and to show you that our breakfast has not in general been deminished.