Best Western Hotel De Ville

The location is ideal, just few minutes walking to city central and many restaurants and few bars in surrounding. I reserved comfort double room for a single guest. It was clean and quiet, the bed was okay to sleep in but those pillows were horrible, as they had been used for years. They provide minibar in room, but they were no pricelist to find and no information at all whether they‘re complimentary or not. Sadly one bottle of water stood half empty in the refrigerator, so apparently they didn‘t thoroughly check everything before new guests check in. Not so a good sign for 4 stars. The furnitures had had their best years, perhaps modern around 6-10 years ago, but definitely was not thought to make the stay more comfortable. Forget about the Internet, with the quality of the WiFi, I think they should stop referring free WiFi in their commercial. Since I heard lots of good things about their breakfast buffet, I went there on the first morning. After 10 minutes waiting on the table, finally came 3 waitresses out of the kitchen at the same time. Still they didn‘t even have attention that I was the latest who came. So after another 5 minutes waiting, I decided to leave and bought my coffee somewhere else. The next two mornings I didn‘t even bother to have another try for having breakfast there. The Staff was average, can’t say they radiate warmth and friendliness, at least they greet the guests with good mornings or evenings. For the price they set (more than 100 Euro per night for one guest) in a city like Eschweiler and for their 4 stars status and the average quality and performance, I think they overrate themselves. less

Ideally situated... for a business visit ..lots of testaurants in the area. Rooms nice and clean coffe & Tea provided..lots of freebies. And soap and plenty towels available. very friendly staff. Good breakfast and service. less

Stayed here in September 16 & was not too impressed. Stayed again for two nights as it is convenient for the customer.This experience was much better. Finding the car park is still a a challenge as it is a little way away from the hotel entrance, with a small sign. But once found is underground & secure.Check in was easy, the guy on reception speaks excellent English & is very helpful. The room was spacious & this time the curtains worked well & kept the light out. Also I had a room at the back so much reduced traffic & delivery truck noise. All issues I'd had before. The minibar was welcome, the peanuts, water & Toblerone being good after a long day. The hotels restaurant was closed for my first night so I went to one the Italians across the road where I had a great meal. So good I returned the next night with a colleague. Good nights sleep. The shower is the only thing I would criticise, The shower mixer is in the middle of one wall & very easy to knock whilst showering. Turning it either freezing cold or worse scalding hot. Breakfast was great, lots of selection & a great choice of loose teas. Everything tasted fresh & the varied choices were excellent. Checkout on the second day was painless. So much better than my first stay & would certainly stay again. less

We were on our way back from Austria to the UK and decided to stop overnight in Eschweiler. I often stay in Best Western Hotels in the UK so I knew that we would not be disappointed. We arrived just before 21.00 and the restaurant was unfortunately shut but the Italian across the road made up for it. The room was very clean and quiet which made for a good nights sleep. The selection of food at the Breakfast Buffet was very good. Just what we needed for our drive to Calais to get the train back to the UK. less

I am a Best Western diamond member so I usually stay in Best Western hotels when available in my destination. The Best Western Hotel de Ville seemed to be an OK deal with 90 EUR a night including breakfast. I got room 301 which is on the highest floor next to the elevator. What I liked - covered parking available however no sign says this is for the Best Western hotel (had to ask) and the price of 10 EUR / night seems to be high. A sign telling you that they will charge you double when you occupy more than one spot kind of reveals the general attitude in this hotel What I did not like - Restaurant was closed Saturday (because of a closed group) without prenotice and also no room service available, Considering that I chose the hotel because it was advertised with restaurant on premisis this is ridiculous - Restaurant in general closed on Sunday - Very dated rooms with old and heavy used furniture. The clock at the wall showing all the time 5 minutes before 12 reveals the general situation here. - WiFi available for free but a sign says that it might not be very reliable since they are in the process of updating it until end of May. Really? They need 4 weeks to update WiFi? - Check-in was quick but very much with a lack of friendlyness. Staff in general seems to not care about their guests. I think I did not hear one single friendly word while staying there neither I saw anybody smiling. - Breakfast is below average - ok food but nothing special. I will stay next time again at the Best Western Regency in Aachen downtown - it is maybe 20 EUR more expensive but so much more of the quality of accomodation I expect from a Best Western hotel. less