No room at the restaurant
24/10/2016 ThirstyfromParis ,
Being a seasoned traveller, and a wheelchair user I can take the rough with the smooth, tonight though takes the biscuit...... I fly in from Geneva to germany , take a 1 and a half hour taxi ride to t... more
Being a seasoned traveller, and a wheelchair user I can take the rough with the smooth, tonight though takes the biscuit...... I fly in from Geneva to germany , take a 1 and a half hour taxi ride to the hotel..... Budding F1 wan a be.... Hotel empty, staff of one.... Book in okay room small but good and clean and accessible..... Go down to dinner , it's 8 30 and I need a g and t and my stomach is growling at me . The restaurant is next door, so I go out and it's stairs everywhere.... Return to reception, how to get to the restaurant? Reply oh sorry there are no tables for another hour ...... What the hellI reply your joking , I'll go to the bar , oh there is no bar ......... Back in room now drinking yuck little bottle of wine waiting to be told a table is ready..... Not happy. . To be continued lol ... less
Anita K, Front Office Manager at BEST WESTERN Hotel de Ville, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.