Check your room 1st
06/09/2019 jmillie513, Cincinnati, Ohio
The air conditioning did not work. We tried to turn it on and it would work for a little but then quit. We weren't in the room long before we got ready for bed so we didnt realise it would not be on a... more
The air conditioning did not work. We tried to turn it on and it would work for a little but then quit. We weren't in the room long before we got ready for bed so we didnt realise it would not be on all night. Toilet backed up. And unfortunately we found a bed bug the next morning. less
Melissa P, General Manager at Hampton Inn Carrollton, responded to this review
Thank you for staying with us! Here at the Hampton Inn-Carrollton, KY we strive to provide excellent guest satisfaction, and it is our goal to make sure every guest is completely satisfied!
Sadly, I see that we fell short in our mission to provide excellent service and that you left here unsatisfied! I understand that during your stay here you experienced some problems. This is absolutely unacceptable to us, and we hope you will give us an opportunity to correct these issues and show you that we can do better. We realize that we make mistakes, and I assure you that your next stay with us will be above and beyond your expectations.
I hope you will give us the chance to remain your preferred lodging choice. If there is anything I can do for you in the future to make any part of your stay better, or if you would like to speak to me about anything at all, please don’t hesitate to call. We look forward to seeing you again soon.