I arrived on July 17th: The room was large (family size), the staff were very nice, and the location was excellent. However, the air conditioning was not working at all. I was told by the staff the... more
I arrived on July 17th: The room was large (family size), the staff were very nice, and the location was excellent. However, the air conditioning was not working at all. I was told by the staff there was some construction going on in the main building for the last week that affected the air conditioning and there was nothing they could do about it. However, after reading some of these reviews, that seems to have been a problem for a VERY LONG Time now. Instead, my family and I were offered free breakfast, which we could not take advantage of, due to our very early departure the next day. I was also offered a fan, and I later requested a second fan, which the staff kindly put in my room while I was exploring the city. The room was incredibly hot, much hotter than outside, even though I kept the window wide open. My family and I were soaking wet, sweating all night long, it felt disgusting. Not only was the AC not working, but the elevator had every floor taped off except for ours. It appeared that there was a major renovation going on and only 1 floor was being utilized.
I was really upset that the hotel did not notify me of the situation when it happened, so I would have the choice and opportunity to change my plans. I was receiving multiple nice emails from the hotel, about 1 per day, to remind me that my stay was coming up and it listed all the great amenities, INCLUDING AC.
The very nice staff told me to email the management at email@example.com, which I did about a month ago, and I still have not heard back. It would have been nice to get a response and a discounted rate form them.
I will not book here again. less