Avoid this Dump!
14/10/2018 Lane M, Humble, Texas
Completely disappointed and disgusted. The bath tub drain was stuck closed and the tub would not drain. The linen was stained and dingy. It looked like it had been used to wash cars. The mattress ... more
Completely disappointed and disgusted. The bath tub drain was stuck closed and the tub would not drain. The linen was stained and dingy. It looked like it had been used to wash cars. The mattress skirt was filthy. The mattress was lumpy and needed to be replaced. The desk chair was shabby, shredded and torn. The sheets were so thin you could read a newspaper through them. There was no TV channel guide in the room. When I asked for one at the desk the attendant said his was out of date and asked me what channel I was looking for. When I told him, he said he thought it was "in the 30's". He was wrong. He finally admitted he could not help me. The breakfast was lukewarm to cold. The gravy was thin and runny. There were crickets in the room. The desk staff was unfriendly and unhelpful. Upon checkout, did not ask how our stay was. We told them anyway. They treated us as if we were a distraction.
We had spent the previous two nights at HI Expresses in Hot Springs and Vicksburg. Both were excellent and completely exceeded our expectations, so we were really looking forward to our stay in Natchitoches. What a disappointment! And to add insult to injury, it was the most expensive of the three HI Expresses we stayed at during our trip.
I would sleep in my car before I would stay at this dump again! less
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Natchitoches, responded to this review
Hello Lane M,
Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Natchitoches. I recognize your stay was not 100% satisfactory because you are disappointed with the overall condition of the room, quality of service received and dining experience.
IHG values your experience with our hotels as a valued guest. I have sent you a private message so we can gather some additional information regarding your experience.
Looking forward to hear from you soon!