Best Western Hotel Blaise & Francis

Not happy with this hotel. Although it appears good it is not. No phone service in rooms, no air conditioning, in rooms, lobby, elevators, and restaurant, Many complaints about service and stay. we had to share irons and ironing boards they had a schedule at 1am for the use, crazy. I had to sleep on top of my sheets because ac in room was not working so they gave me a fan it was 95 degrees outside you think a fan works???? Restaurant staff although very nice were clueless. When you asked about the choices on the menu. they did not know anything or what it was. I once waited 1:30 hrs for my meal. I would have left but there are not real restaurants in walking distance. less

This hotel is located in between Garibaldi Train Station and Technical University Milan. The nearest tram line is number 2 that gives direct access to the city center. We stayed for business reasons. They upgraded our room, which was kind. Staff was very friendly. Few restorations can be recommended. In example the door of the room was not closing itself. You really needed to pull hard to lock. The safe was not functioning but as we did not need it it was not a problem to us. Breakfast was reasonable. less

We have just come back from a two night stay and this hotel was great for us. For the price we paid we couldn’t complain, it was easy enough to get to the metro station about 5minute walk and then a 10minute journey into the centre. We didn’t use the hotel for food but the staff gave us the information if we wanted to. Staff were friendly and polite especially the guy who was cleaning the rooms - had a smile on his face every time we saw him. The room was spacious, the bed was comfy and the room was clean. less

First time in Milan, for a works convention, this is a typically corporate hotel, nothing more or nothing less, hard to understand how a Best Western ld be anything more, as they claim, friendly staff, good choice at breakfast, my evening meal was "Standard" fayre, nothing more, room was large and with ample storage for my stay, bathroom a little shabby, the best feature was that the hotel was ideally situaed for our head office. less

Pretty disappointing in my opinion. Was advertised as a 4 star on Hotwire but it was very basic. The fridge was dirty and there was mould in the shower. Luckily we were only there for one night but would not recommend. less