Best Western Hotel Blaise & Francis

My Wife and I stayed there, last weekend, 22 - 24 March 2019. The reception main staff (Jorge) tried his best. Though the room was very tidy and clean, basic but it lack warmth. The TV sat on the table and so, one cannot use the table when your partner wants to watch TV. There goes the space management. The staff in their restaurant, which also serves as a Bar & Breakfast Room were so indifferent to us. Service was poor. Whether it is their arrogance or prejudice, I don't know. They even had the gall to insult us in telling us that we cannot borrow a couple of wine glasses because we might walk away with them and they had us sign in their as their guarantee that we will return them.. What an affront!!. As it is, this is my second and last time in Italy and definitely never in a Best Western Hotel. less

Lovely hotel. The staff were very attentive. Rooms all had all the amenities you would need for a few days stay. Location is a little far from city centre, but public transport and cabs readily available. I travelled with friends and we got 3 rooms on the same floor. less

Very pleased with Hotel, Nothing to complain about at all. Friendly helpful Staff, Great quality of food for evening meals, Fantastic Breakfast choice. Great room with really good bed and pillows. . Overall good value for money less

After raising a complaint file with both Best Western & the hotel detailing how I could not have stayed at the hotel since the hotels smell ( which the front office director referenced as “our usual smell” ) and the 2 subsequent rooms toxic aroma were in habitable made it impossible for me to stay so 45 minutes after arrival, moving rooms twice. I left. And with no senior leadership team to speak to I was requested to send an e mail. The hotel responded they could not resell the room, hence the room was not fit for occupation. And worst still, irrespective of my checking in to a best western at a higher rate 5 minutes away and subsequently staying a further 4 nights at 2 other best western hotels in nearby cities (of which I had no complaint) A total of 6 nights and as many thisabd Euros. Best western have thanked me for my loyalist by resoinding their management structure cannot impact or influence any complaints raised at hotel level. I will continue to pursue my complaint. In the meantime I highly recommend an alternative change that recognizes loyalty and a hotel that keep guest satisfaction at forefront of mind. Needless to say this will be the last of my money spent within best western portfolio. less

horrible staff specially at the reception, she call herself the duty manager, actually it’s the worse receptnist i had ever seen, what i believe it destroy the reputition of a four star hotel, will never stay again in any best weatern hotel just because of her less