Best Western Hotel Berlin-Mitte

my partner and toodler only stayed one night in a double room. After along day of sight seeing i was delighted with the centrality of the hotels location. rooms are small but big enough not to feel too cramped. bed sheets were clean, as were the shower and carpets. there was a stain on the carpet near entrance door. there is tea and coffee provided in the room. unfortunately there was a hair and dust in one of the mugs which turned me off. beds also separate so if you have a small child sharing the double bed is two singles pushed together. quiet typical in europe. but will split apart easily. there was also a squashed bug on one of the curtains. breakfast was very nice. lots of food and a good choice for everyone's tastes. i would stay again. very quiet. no noise heard at night which is great for being in the city. less

Stayed for four nights in a twin room. A really clean and comfortable, well thought out room, with one of the comfiest Hotel beds I have ever slept in. Shower was great really powerfull. The staff were really friendly and helpful, even letting my Daughter and I watch the Enland Ladies Euro semi final in reception. Shame we lost. Really well situated for to get around and see places of interest. Close to the train station, but not at all noisey. less

Excellent value, walking distance to the major museums and the Brandenburg Gate , Reichstag and other Berlin historical places. Hotel staff hospitality is amazing.Next time I will visit Berlin I will stay in this hotel again. less

My wife and I stayed at this Best Western Hotel for four nights from the 22nd June 2017 to the 26th June 2017. Upon our arrival and checking in at the front desk, I produced my Best Western Rewards card to claim my four night’s points only to be refused! I was told that unless I reserved on the Best Western internet site that my card was invalid! We were very tired from travelling so I decided to pursue the issue the following day. We were checked in and given our key to our room only to find it so small that even for a single person it would have been a problem! The room was listed as a Business Double room. At this point we just wanted to sleep and address the issue in the morning. We discussed the next morning changing hotels but decided to stay here rather than spend a day of our Berlin vacation looking for an alternative accommodation. The day before we checked out I once again brought up the issues that I had with my Best Western Rewards card with different front desk personnel, who agreed that rewards should be issued for my stay but never offered to rectify the problem! I did not pursue it any further. The room was so small that we were unable to open one travel case, let alone 2 cases and move around in the room. Please see attached photos. We actually wondered if Best Western was aware of these issues confronting ourselves and other travelers. The curtains in the room were dirty and stained and the carpet was grimy and disgusting. The beds were fine and house keeping kept the room as clean as they possibly could. Very quiet at night and sleep quality good. The buffet breakfast was adequate but no matter what time you had breakfast whether it was as soon as they opened or later in the morning the hot food was always just barely warm and hardly edible. Good location near everything but there are much better options. less

I've been there with a colleague for business reasons. The first day while we were having breakfast someone stole our wallets in the hotel room. The staff did absolutely nothing to confort us, on the contrary try tried to accuse us, we receive no help from them nor a kind attitude towards what we were going through. be careful if you stay there. less