Best Western Hotel Berlin-Mitte

The hotel was okay. Very noisy, rooms are small but the staff was very kind and helpful. They printed something for me and had always a smile. The location was good, only some minutes to get to the station. less

The hotel is situated in a quiet location but within walking distance of many of Berlin's tourist attractions and just 5 minutes away from the underground station. It couldn't be in a better position to explore the city's history. There are several good restaurants nearby and a supermarket. We stayed for 4 nights and we were able to access our room before lunch on the first day after a very early flight. The reception staff were very helpful and friendly. There is a small bar area in the reception area. Our room was perfectly adequate and very clean. The shower area is quite small but we managed. Tea and coffee making facilities are provided in the room but the tray doesn't get replenished as in other hotels, you have to ask at Reception for replacements; there is a note on the desk in your room about this. We had breakfast on 3 mornings in the hotel. There was a good choice of cereals, fresh fruit, hot food, cold meat and cheese with a good choice of hot and cold drinks. The breakfast room was very clean and well stocked. The only problem was the lack of a/c. On the day we arrived the temperature in the city was 35c. We noticed a fan in our room and soon realized that the a/c wasn't working. Reception staff explained that as soon as the temperature rose the a/c couldn't cope. They explained that the engineer had been called on several occasions but the situation hadn't improved. Previous reviews mention the poor a/c in the hotel. It really does need sorting out for the comfort of the guests. We coped by using the fan continually and by opening the large window. Of course we spent many hours outside on the tourist trail but it would have been great to come back and chill out in a cool room. less

Don't expect to be able to swing a cat, and think thin when you want to use the shower or sink, the door is so narrow, you have too- there is nothing missing, its just squeezed into a very tight space, guess because its a central location - less

We were here for three nights. Room as a little larger than we’d had elsewhere in Germany, clean with a large window that opened, which was nice at night. It’s located in a quiet area, but very convenient for tourist attractions. We were able to walk almost everywhere we wanted to go. Staff was helpful and friendly. less

Booked hotel due to its location and the promise of a/c. However, upon check-in, i was told that the a/c was not working. The room is very hot and the fan is not strong. The earlier reviews also mentioned about the a/c issue. Wonder why is the management not fixing the a/c and still claiming that there is aircon on its website? less