Not Best Western standards!
03/07/2017 VancouverWomble, Vancouver, Canada
My wife and I stayed at this Best Western Hotel for four nights from the 22nd June 2017 to the 26th June 2017. Upon our arrival and checking in at the front desk, I produced my Best Western Rewards c... more
My wife and I stayed at this Best Western Hotel for four nights from the 22nd June 2017 to the 26th June 2017. Upon our arrival and checking in at the front desk, I produced my Best Western Rewards card to claim my four night’s points only to be refused! I was told that unless I reserved on the Best Western internet site that my card was invalid! We were very tired from travelling so I decided to pursue the issue the following day.
We were checked in and given our key to our room only to find it so small that even for a single person it would have been a problem! The room was listed as a Business Double room. At this point we just wanted to sleep and address the issue in the morning. We discussed the next morning changing hotels but decided to stay here rather than spend a day of our Berlin vacation looking for an alternative accommodation. The day before we checked out I once again brought up the issues that I had with my Best Western Rewards card with different front desk personnel, who agreed that rewards should be issued for my stay but never offered to rectify the problem! I did not pursue it any further.
The room was so small that we were unable to open one travel case, let alone 2 cases and move around in the room. Please see attached photos. We actually wondered if Best Western was aware of these issues confronting ourselves and other travelers. The curtains in the room were dirty and stained and the carpet was grimy and disgusting. The beds were fine and house keeping kept the room as clean as they possibly could. Very quiet at night and sleep quality good. The buffet breakfast was adequate but no matter what time you had breakfast whether it was as soon as they opened or later in the morning the hot food was always just barely warm and hardly edible. Good location near everything but there are much better options. less