Could they have done more?? Probably...
13/02/2017 509Martin, Stafford, United Kingdom
this was one of those sagas that may have may not been the fault of the hotel but, unfortunately for them, giving a review on them is my only outlet. I stayed for a week (Sunday to Thursday) whilst wo... more
this was one of those sagas that may have may not been the fault of the hotel but, unfortunately for them, giving a review on them is my only outlet. I stayed for a week (Sunday to Thursday) whilst working in Luxembourg. Needles to say I wont stay here again. To start the traffic in the morning getting into Luxembourg is horrendous. The hotel isn't difficult to find but the car park is dark and stretches along a private road which means, if its busy, you will have a long walk to reception. The rooms are ok - not special just ok. The restaurant is limited - its fine but nothing special - the bar serves beer and does a fir Bombay Saphire and tonic. the main problem was the Junior Japanese judo squad who were in residence for the firs coule of nights. Beaing in mind I was doing 14 hour days presenting to customers I needed my sleep. On the 2nd night I was kept awake by the youngsters having fun (cant complain about people having fun until it stops me sleeping!) - charging up and down, laughing and screaming - generally doing what teenagers do. By 1 in the morning I'd had enough and went to reception who assured me that they'd sort it. at 1.45 I went back to reception and demanded the key to another room so that I could sleep. To give them their due I was given another room for the 4 hours I had left to sleep - but that was too little too late. When I checked out no apology, no remorse, no offer of compensation.
Really quite poor. the staff themselves weren't terrible it just felt like they didn't care less