Stayed here for a week, after the first day I looked for another hotel, but everything in the area was full. The first problem was the T.V. It turned on fine, but after 2 or 3 minutes you could no longer adjust how loud it was, change the channel or turn it off, even by the power button onthe TV, I had to unplug it. I told the front desk, they changed the batteries on the remote the next day while I was gone. That night the same problem, I went to the front desk again and was told I would need to wait till the next day when the handyman was at work. The next day the same problem again, again I went to the front desk, but this time was a very uncaring receptionist (black female). Basically, when I told her she told me I would have to again wait on the handyman for the next day, then just ignored me and went in the back office. The next day in the morning I again told the reception (white male) about the problem and was told the handyman would look at it through the day while I was gone. When I got back that night still had the same problem, luckily the handyman was still at the hotel and came to my room with me so I could show him the problem. He replace the TV with one from another room and finally after 4 days I could watch tv in the evening, and turn it off without having to unplug the TV every time. Next, it sure would be nice to have an actual chair/couch to sit on instead of a wicker terrace stool. You either have to sit on the plastic wicker stool or lay in the bed. Not very comfortable. Third, the free wireless internet is great to have I your room, it is almost as fast as the connection I had in 1989. Most of the time it just doesn't work, when it does it is EXTREEMLY SLOW. Just to watch a 10 min video I had to download for work took about 45 min. Fourth, mold in the bathroom shower. I understand that it's a bathroom and there might me some mold in there, but this was not normal (see picture). Fifth and last of the bad, see the picture below of the coffee cup?? Is this normal that the coffee cup sticks to the plate unless it's dirty? Leftover sugar??i used one cup in the room before I noticed this, I had a sore throat the next day! If the two are connected I don't know, but it went away the next day after not using the cups in the room. I am not sure how this hotel rates a 4 star hotel. One more. The bed. I was traveling alone this time, but if you are coming with you spouse and enjoy sleeping together, you may want to look for another hotel, the beds here (I had a queen) are not really made for two people, it is nothing but 2 twin pushed together, but do not stay together (see picture)
OK for the good (maybe these are not all good, but not all bad) the food in the restaurant was really good, even if they only have 5 items on the menu, but is overpriced. The staff, with exception of the black female receptionist, was really friendly. Breakfast selection is real good, but not 12,50€ worth. Maybe 8€.
I have lived and worked in Germany for 15 years and have stayed in many hotels, this was not even close to what a 4 star should be. And the room prices are high for what you get.
if I had friends heading this direction I would send them elsewhere. less