OK. Breakfast good and bad!
16/09/2016 skier2009, Zurich, Switzerland
I find it such a shame to assign this Hotel just 2 stars. The room was clean albeit very small. The bathroom was spotless. The staff excellent. The reception staff were most helpful. There was more pa... more
I find it such a shame to assign this Hotel just 2 stars. The room was clean albeit very small. The bathroom was spotless. The staff excellent. The reception staff were most helpful. There was more parking than would ever be needed. There is even a gym next door that can be used for only 5Euros. The staff at Massa's gym are fabulous.
Why then the two star rating? Breakfast.
The breakfast staff try their best and to be quite honest they are not to blame. The problem is the lack of staff. The choice is actually quite good. Salmon one morning was a nice treat.
However, I ate my breakfast with coffee stained table clothes and dirty plates laying on the table from the previous guest every single morning. Not a pleasant experience but nonetheless for the price of this hotel tolerable. Indeed on every morning it was quite an effort to even find a free table. A free and clean table? Forget it.
What I cannot tolerate is the experience on my last morning. The day before, 3 coach loads of river cruise tourists had arrived. The hotel tried to accommodate them but there were simply too many. At breakfast they were using function rooms and all kinds to feed the masses. Where could I sit? Nowhere! There were simply no free tables. I ended up having to enter THE KITCHEN MYSELF TO RETRIEVE A PLATE. I had nowhere to sit so I had to gather all the utensils myself. I felt so sorry for the poor staff who were trying their best but were obviously rushed off their feet. The real cause of this is understaffing and an inadequate breakfast room. If it had not been for this breakfast fiasco I would have given this Hotel 3 or maybe even 4 stars. But sorry, when I am forced to eat standing up in the car park my sympathy departs.
I think the Hotel managers have some questions to answer. The staff are hard working and concienscious. less
halbersbacher, Assistenz der Geschäftsführung at Best Western Hotel Alzey, responded to this review
thank you for taking the time to review our hotel and for giving us such an honest feedback. We are happy to hear you enjoyed the facilities and found our staff helpful. I aplogies for the breakfast fiasco. We understand your disappointment. We will be renovating the hotel in the near future and will take your points about the inadequate breakfast room into consideration. We do hope to welcome you back soon and Show you that we have taken your pointers to heart.
Best Western Hotel Alzey