10/07/2016 lozzy37, england
We stayed at Llyndir Hall for two nights. Booking was very easy, the bottle of wine I requested for our arrival was there and nicely chilled. As was a plate with Happy Birthday written on it in white ... more
We stayed at Llyndir Hall for two nights. Booking was very easy, the bottle of wine I requested for our arrival was there and nicely chilled. As was a plate with Happy Birthday written on it in white chocolate and complimentary chocolates. (the stay was a belated pressie from my kids) a lovely touch.
We received a very warm welcome. Our room was lovely, clean and airy with windows that opened fully!
On the whole the hotel building and staff we came into contact with were fabulous. But, on the Thursday evening there was a wedding taking place. It wasn't too noisy, but the toilets were disgusting, my husband said there was vomit and faeces over the toilet pans and floor. Some real disgusting people out there. I felt sorry for the staff having to clean. The ladies toilets were ok, a little untidy.
We had a three course meal on the Thursday night which was lovely and filling. Again staff were great.
We ordered breakfast in our room for Friday morning, it arrived at the right time, but unfortunately, it was all very cold. We ordered poached haddock and got mackerel, the bread was stale. So weren't happy with that.
The following morning we went down for breakfast, not nice. No eggs other than scrambled and these were swimming in water. All cooked breakfast items were luke warm, the bacon was very very under cooked.
Its a shame, the breakfast let the stay down.
Not sure if we will visit again. less
LlyndirDeputy, General Manager at Best Western Hallmark Hotel Chester Llyndir Hall, responded to this review
Thank you for writing with your feedback following your recent stay with us at Llyndir Hall. I am so pleased you enjoyed your stay with us, although I am very sorry that there were aspects which did not exceed your expectation. We regularly check our facilities during the day and especially throughout functions, I am sorry that you found the toilets unkempt.
Our breakfast is something that we really pride ourselves on so it is most disappointing to hear that you did not enjoy it. I will review your comments with our breakfast team in order that we can ensure future guests do not have a similar experience.
When you are planning to return to the Chester area, please contact me directly at firstname.lastname@example.org and I will ensure your requirements are dealt with personally.