This is the worst hotel experience we have ever had, will NOT be returning to this hotel!!
29/08/2016 Greenfall2014, Durham, United Kingdom
As we were staying in Chester city on the 27th August and we always have such a great experience in the Chester city hotels we thought we would extend our visit to Chester by staying an extra night (2... more
As we were staying in Chester city on the 27th August and we always have such a great experience in the Chester city hotels we thought we would extend our visit to Chester by staying an extra night (28thAugust) and stay at the Llyndir hotel following the great reviews.........what a Mistake!!!!
We arrived around tea time, check in was speedy and we booked our evening meal for 08:45pm as there was no earlier availability. We were given our key to room 4 however when we arrived in our room there was a loud buzzing sound which on further inspection was due to the fact that we were next to a massive heating unit or that is what it looked like (refer to picture) on the roof next to our room. As I am a light sleeper we thought we would telephone reception and see if another room was available, we rang '0' continuously for 5-10 mins ......no answer, we then tried to phone reception utilising our iPhone and ring externally .....No answer so in the end my husband had to make the trip to the reception where the receptionist was looking at paperwork and to his dismay the phone was ringing in the background. However, the hotel had no alternative rooms as she stated it was at capacity so we had to remain in the room we were originally assigned to. We decided to make a cup of tea in the room as our meal wasn't booked until 08:45pm however there was only X1 tiny carton of milk which due to the size of the cups present in the room this was not enough milk to put in your tea unless your preference is black tea. Again,we rang reception who did answer this time and stated they would send some more milk up, 20 mins later no milk so we then had to telephone down again and then we waited a further 10mins to finally have a cup of tea.
Then it was time for our meal we arrived at the restaurant at 08:30 and unfortunately there was no tables available our meal wasn't booked until 08:45 so we were not concerned and we ordered a couple of drinks at the bar in the meantime. We finally got seated around 08:50pm and the staff forgot to give us our menu which we had to ask for at around 09:15pm and our order was not taken until around 09:30pm we had finished our drinks and again we had to catch the attention of one of the staff to order another drink, we decided to order a bottle of prosecco however they brought the bottle in a ice bucket with two glasses and we waited a bit as we assumed this would have been poured out for us but realised you must have to pour it out yourself........we both could not believe it as we have never ever been to a restaurant where you have to pour your own drinks, maybe your second glass but not your first from the bottle. When our meal arrived our chips were not fresh you could tell they had been standing for a while and were just say warm and my well done steak tasted of charcoal and my husbands fish was of the same very poor quality, he stated it tasted like frozen fish you get from the supermarket. We explained to the waitress that the food was disappointing and she apologised stating that they were short staffed and the hotel was fully booked. We then thought we would have a dessert the lady gave us the menu for the desserts however never came back to take our order for desserts, we waited until 11;30pm at which point one of the waitresses/waiter lost balance and smashed lots of glasses on the floor behind us, nobody stated good night, thank you and we were just left to go to our room. At around 08:50 this morning we went down to breakfast after no sleep due to the big unit buzzing all night on the roof next to our room and there was no tables ready, there were a couple of tables where people had left after finishing there breakfast but no one had cleaned the tables we had to wait again to be seated. The breakfast was a help yourself buffet with everything you would expect however you have to order your eggs separately which when they finally arrived we had already eaten the rest of our breakfast. Checkout was the best thing about this hotel experience even then the receptionist did not say goodbye, good luck you will need it when staying at this hotel!! less