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21/07/2019 Passenger192201, El Paso, Texas
Blood stained sheets! Musty mold smell in entire hotel. When notified of blood explained some customers may make the bed thinking they are helping. So does that mean they don’t clean the bedding on ev... more
Blood stained sheets! Musty mold smell in entire hotel. When notified of blood explained some customers may make the bed thinking they are helping. So does that mean they don’t clean the bedding on every bed after someone stays? less
greentreeinn, Front Office Manager at Best Western Greentree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Please know that concerns of this nature are highly unusual and certainly something we take very seriously. Because you occupied that room for three days prior to reporting any issues, it was necessary to share your concerns with our housekeeping staff to determine any error and make any corrections. Thank you for letting us immediately correct the situation and offer compensation. Regardless of how the sheet became dirty it is always our goal to handle any situation efficiently and respectfully with our guests. I hope you will not allow this isolated incident to reflect poorly on Best Western overall.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
If I can provide any assistance, please don't hesitate to contact me directly