Best Western Greater London Hotel

My wife and I had the unfortunate pleasure of staying here at the beginning of May. To be honest I was shocked at where we were staying. I am Diamond Select card holder that chose to use one of the free nights I had accrued, clearly a mistake. If this is how you treat loyal guests I won’t be spending many more nights with Best Western. On arrival around 10.15pm my wife and I had to negotiate our way past three men at the front door which didn’t look particularly friendly, neither did they move. Walking in to reception (if you can call it that), it was deserted (my wife had checked in earlier), we went to our room unchallenged. What caught my eye was the delicatessen counter at the ear of reception, breakfast? I can assure you I’d didn’t stay to have breakfast. We went to our room and on the way up the stairs we were affronted by the smell of marijuana which was really strong. Upon entering our room it seemed to have made it there as well, really disgusting smell. The room itself was incredibly small with furniture that you wouldn’t buy in Homebase, it all looked very dated although appeared clean. I opened the window to our room that had a lovely view of a brick wall. In the morning I woke up (not that I slept) to the sound of a child crying in the house next door and the noise of a washing machine (no idea where from). To be fair the bathroom was clean and the shower good. When reviewing this hotel many people have uploaded pictures and comments from the other Best Western in Ilford whereas my comments do relate to this hotel. I did receive an email from Reception following a survey I completed for Best Western but it wasn’t reassuring. less

Used for 5 nights while working in london,first of all this hotel is in middle of high st with no car parking you got to park car at sister hotel or the agreement the hotel got with the restaurant across the road, you have to show some id like passport or drivers licence when u get there also the ask for deposit against breakages in room, the amount of hotels we have used this is first time we have had to do this, Room was a triple room ie doible bed and single was ok comfortable with all tea coffee,sugar etc good powerful hot showerbut tv remote was missing to had to go and ask about it,brakfast the cook to order but no bacon,they dont do bacon? Instead you get turkey rashers, not a lot of continental on offer, free wifi so a bonus and lad on reception at night was very plesant,area outside to me was a bit rough would not like to hang about there at night Ideal for ilford train staion for train to liverpool street less

We were invited to this hotel for tea. The reviews were good. Our host ended up making sure we had enough for our tea, there should have been a waitress on duty to accommodate us. The sandwiches were very nice but we wkndered if the fruit had been washed. Tea was stewed and we had to keep asking for fresh tea. The area where the tea was was very nice but to see a Henry hoover outside the function room was not very inviting less

While I didn’t lodge at the best western hotel in oldies I did stop by for afternoon tea. Great experience with them. Friendly service and awesome afternoon tea. Great sandwiches and snacks and very good tea. Loved it. less

This cafe is open to the general public and offers an unrushed peaceful environment for refreshments. There is a limited menu, but is extremely good value and service is with a smile. If you want a catch up with a friend it is an ideal cafe to visit. less