Best Western Greater London Hotel

The worst ever hotel I saw in my life I stay there 3 bed nights from 07/11 to 07/14/19 and a worst customer service.Also the rooms are very bed and the restrooms are not even clean.Bed sheets and towels are smell very bed also the breakfast options are not good too.The rooms are very small and hectic room.No AC in hotel rooms.Price is not worth.Employees are so rude and not helpful.Even they dont have extra Fan and Bed sheets. Ill suggest not to book this hotel for any cost it will ruin your whole trip less

Stayed here for 2 nights as a good location to travel into Central London - bus stop right outside and rail station less than a 5 minute walk away. No car parking, but parked at sister hotel just round the corner so no real inconvenience. Our room was on the first floor, very clean and comfortable and the bathroom was also very clean with a good sized shower. Breakfast was adequate, but not fantastic - disappointed to have hard poached eggs made in a poacher rather than freehand in a saucepan. less

We were very disappointed by the Best Western Greater London in Ilford. In the past we have relied on Best Western hotels in Europe because they offer a choice of locally owned facilities that meet BW standards. There are several such BW-recommended hotels in the London area – we chose this particular hotel because of its location (near a rail stop on a line we needed) and, of course, its price. As it turned out, the staff were friendly and courteous, and the breakfast room and the food met our expectations. However, it never occurred to us that any BW-recommended hotel would not have air conditioning. As it happened, temperatures in London were in the mid/high 90s (36-38 Celsius), our room we unbearably hot, and there was no cross ventilation even with the door open. Like most buildings in northern Europe, once they heat up they stay hot. less

Stayed in family room 301 on 6th July with grandparents in 303 Positive points .. cheap ..staff nice enough .. Bad points .. as you climb stairs the temp rises and rises by time u reach floor 3 you might as well stay in a sauna .. So so hot ..must have been 30c+..desk fan provided .. limited! .. terrible night sleep for all 4 of us .. asked porter for more fans .. he had a look but none left .. no A/C..I wouldn't normally moan but almost unbearable .. had colder nights sleep in Crete.. something seriously wrong .. also 301 got terrible sloping roof .. you can sit up in bed (to towel off the sweat) and bang head on sloping ceiling . WOULD NEVER STAY HERE AGAIN less

My wife and I had the unfortunate pleasure of staying here at the beginning of May. To be honest I was shocked at where we were staying. I am Diamond Select card holder that chose to use one of the free nights I had accrued, clearly a mistake. If this is how you treat loyal guests I won’t be spending many more nights with Best Western. On arrival around 10.15pm my wife and I had to negotiate our way past three men at the front door which didn’t look particularly friendly, neither did they move. Walking in to reception (if you can call it that), it was deserted (my wife had checked in earlier), we went to our room unchallenged. What caught my eye was the delicatessen counter at the ear of reception, breakfast? I can assure you I’d didn’t stay to have breakfast. We went to our room and on the way up the stairs we were affronted by the smell of marijuana which was really strong. Upon entering our room it seemed to have made it there as well, really disgusting smell. The room itself was incredibly small with furniture that you wouldn’t buy in Homebase, it all looked very dated although appeared clean. I opened the window to our room that had a lovely view of a brick wall. In the morning I woke up (not that I slept) to the sound of a child crying in the house next door and the noise of a washing machine (no idea where from). To be fair the bathroom was clean and the shower good. When reviewing this hotel many people have uploaded pictures and comments from the other Best Western in Ilford whereas my comments do relate to this hotel. I did receive an email from Reception following a survey I completed for Best Western but it wasn’t reassuring. less