Best Western Greater London Hotel

I was moved here from their sister Best Western Ilford Hotel around the corner, there had been a water leak and my room was damaged. It looks like a café from the outside and is situated on the main road through Ilford a few minutes walk to the train station and Wetherspoons. Once you get upstairs (the lift was out of order for my 3 night stay) it is very quiet and clean with well lit corridors. The room was practical and clean and I slept well. Overall a great stay and I would not hesitate to stay here again. less

The reception was great. Breakfast was good except for the fact that the full breakfast was the same thing everyday. The workers were friendly. I booked for a single room. The room was smaller than I expected. The bathroom was very small. The room was neat but the desk was dusty. The price was fairly ok since I booked a week earlier. The hotel is less than 2 mins walk from Wilko and Ilford station. There’s a supermarket, Tesco that’s a minute away from the hotel. Complessively it was a cool stay. less

No air conditioning,the room was so hot I hardly slept, we had a fan provided but it was unbearable No bacon at breakfast, smelly landing Breakfast was horrible, staff weren’t friendly Mushrooms boiled less

Despite being a Best Western Diamond Select card Member, payment was demanded on check in. The bed springs stuck out making sleep impossible. The breakfast food and coffee were awful. The manager was not available in the morning or evening. My reward points were not posted to my account. less

Although the room and the bathroom were clean and the staff was courteous, our stay was not pleasant. The rooms are not air-conditioned and it felt like it was a sauna! Kept the windows open to try to cool it down but the noise from the busy street was too loud!!! We had the most unpleasant stay and we felt it was not worth the money we spent on this place. I will never go back and will never recommend this hotel to anyone. less