Best Western Grand Hotel Hong Kong

23 Austin Avenue, Hong Kong, ., China
based on 569 reviews Trip Advisor Logo
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Best Western Grand Hotel Hong Kong

The Best Western Grand Hotel Hong Kong is well situated in the heart of Tsim Sha Tsui, the busiest shopping and entertaining district. It is a five minute walk to Nathan Road and nearby to Tsim Sha Tsui and Jordon MTR Stations. We are a short distanc show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Grand Hotel Hong Kong

Traveller Overview:
3.0 Rating: 569 reviews
Excellent 8%
Very Good 24%
Average 34%
Poor 15%
Terrible 15%
Rating

jonjoncorcolon, wrote review 12/02/2020

Ok but not ok

Room is small but this is what i get for a cheap deal. Beddings was crumpled when i checked in not super flat or ironed looks someone stayed there and didnt change it. On whats happening now in hong k... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

david c, wrote review 26/01/2020

Great value for money

I found myself stuck late in HK and couldn't risk a trip to the border so we decided to stay in town. A quick search came up with this place for less than 200HK$. The name is familiar from my days in ... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us and recommending our hotel to other travelers. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I hope your next stay is just around the corner and all of us look forward to welcoming you back to the hotel in the near future. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

G7363INAndyM, wrote review 06/01/2020

Outrageous Last-Minute Cancellation - Beware!!!

Worst hotel experience of my life... Literally <1 hour before my arrival, Best Western front desk emails me (see photo) an unapologetic one-sentence statement to cancel my reservation, even though my ... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear guest. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Yours Sincerely, Johnson Leung Assistant Front Office Manager
Rating

Nick F, wrote review 05/01/2020

Ok hotel

Stayed here for 1 night. Asked for a room with a large double bed, non-smoking and I got seperate twin beds that smelt of smoke from the other room. Deco is very very old and out-dated. Shower and i... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our hotel management. We do hope you give us another chance as we will definitely improve our services Best Regards, Johnson Leung Assistant Front Office Manager
Rating

hohoho0411, wrote review 14/12/2019

Value of Money

Nice and clean room, small but cozy. If there was a bathtub and free water would be must better, although I couldn't complain this under this price. Easy to access with a lots of Korean restaurant a... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, Thank you for staying with us and taking the time to share your experience on TripAdvisor. We are glad to learn that you enjoyed all hotel aspects as nothing pleases us more than hearing your nice feedback of our exceptional service. We are all looking forward to welcoming you back to the hotel in the near future. Best Regards, Johnson Leung Assistant Front Office Manager