Best Western Grand Hotel Hong Kong

23 Austin Avenue, Hong Kong, ., China
based on 571 reviews Trip Advisor Logo
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Best Western Grand Hotel Hong Kong

The Best Western Grand Hotel Hong Kong is well situated in the heart of Tsim Sha Tsui, the busiest shopping and entertaining district. It is a five minute walk to Nathan Road and nearby to Tsim Sha Tsui and Jordon MTR Stations. We are a short distanc show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Grand Hotel Hong Kong

Traveller Overview:
3.0 Rating: 571 reviews
Excellent 8%
Very Good 24%
Average 34%
Poor 15%
Terrible 15%
Rating

Guesttravels123, wrote review 05/04/2020

Would not stay again

- The room was tiny which I don’t even mind much but was extremely dimly lit and very orange so was hard to even read in the room. One of the lamps stopped working and started flashing halfway in my s... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, Thank you for taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that our room condition did not meet your expectations. Please note that your concerns have been passed on to our hotel management. We truly appreciate your kind words about our staff, it's definitely a boost for us during this difficult time. And sincerely hope to welcome you back again soon. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

SaintRegis, wrote review 27/02/2020

Horrible. Even free will not stay with them

Booked a room with them. Called them write them in advance and asked for an hour earlier check in They ignored my phone call and message just told me no no no. Not even checking any rooms available... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our hotel management. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

jonjoncorcolon, wrote review 12/02/2020

Ok but not ok

Room is small but this is what i get for a cheap deal. Beddings was crumpled when i checked in not super flat or ironed looks someone stayed there and didnt change it. On whats happening now in hong k... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

david c, wrote review 26/01/2020

Great value for money

I found myself stuck late in HK and couldn't risk a trip to the border so we decided to stay in town. A quick search came up with this place for less than 200HK$. The name is familiar from my days in ... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us and recommending our hotel to other travelers. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I hope your next stay is just around the corner and all of us look forward to welcoming you back to the hotel in the near future. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

G7363INAndyM, wrote review 06/01/2020

Outrageous Last-Minute Cancellation - Beware!!!

Worst hotel experience of my life... Literally <1 hour before my arrival, Best Western front desk emails me (see photo) an unapologetic one-sentence statement to cancel my reservation, even though my ... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear guest. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Yours Sincerely, Johnson Leung Assistant Front Office Manager