Best Western Grand Hotel Hong Kong

23 Austin Avenue, Hong Kong, ., China
based on 568 reviews Trip Advisor Logo
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Best Western Grand Hotel Hong Kong

The Best Western Grand Hotel Hong Kong is well situated in the heart of Tsim Sha Tsui, the busiest shopping and entertaining district. It is a five minute walk to Nathan Road and nearby to Tsim Sha Tsui and Jordon MTR Stations. We are a short distanc show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Grand Hotel Hong Kong

Traveller Overview:
3.0 Rating: 568 reviews
Excellent 8%
Very Good 24%
Average 35%
Poor 15%
Terrible 15%
Rating

G7363INAndyM, wrote review 06/01/2020

Outrageous Last-Minute Cancellation - Beware!!!

Worst hotel experience of my life... Literally <1 hour before my arrival, Best Western front desk emails me (see photo) an unapologetic one-sentence statement to cancel my reservation, even though my ... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear guest. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Yours Sincerely, Johnson Leung Assistant Front Office Manager
Rating

Nick F, wrote review 05/01/2020

Ok hotel

Stayed here for 1 night. Asked for a room with a large double bed, non-smoking and I got seperate twin beds that smelt of smoke from the other room. Deco is very very old and out-dated. Shower and i... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our hotel management. We do hope you give us another chance as we will definitely improve our services Best Regards, Johnson Leung Assistant Front Office Manager
Rating

hohoho0411, wrote review 14/12/2019

Value of Money

Nice and clean room, small but cozy. If there was a bathtub and free water would be must better, although I couldn't complain this under this price. Easy to access with a lots of Korean restaurant a... more

Owner Response
BESTWESTERNGRAND, Front Office Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Guest, Thank you for staying with us and taking the time to share your experience on TripAdvisor. We are glad to learn that you enjoyed all hotel aspects as nothing pleases us more than hearing your nice feedback of our exceptional service. We are all looking forward to welcoming you back to the hotel in the near future. Best Regards, Johnson Leung Assistant Front Office Manager
Rating

Jstarmusic, wrote review 06/12/2019

Functional hotel for the price range

For a couple of nights this hotel did the trick. transport - Quite easy to get to from the airport, and I would probalby also try taking the trains (airport - central - MTR Sevel/Jordan) First appea... more

Owner Response
BESTWESTERNGRAND, Operation Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Jstarmusic, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. We are grateful for your valuable comments and thank you again for staying with us. Our team looks forward to welcoming you back in the near future. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Vincent Lau Operation Manager BEST WESTERN Grand Hotel
Rating

Kodie20, wrote review 05/12/2019

Convenient location

First of all, Im impressed by the check in staff who is well friendly and helpful. The hotel is in a convenient location for business and shopping or traveling as well. Facilities and amenities are ol... more

Owner Response
BESTWESTERNGRAND, Operation Manager at Best Western Grand Hotel Hong Kong, responded to this review
Dear Kodie20, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. We are grateful for your valuable comments and thank you again for staying with us. The related issues were shared and discussed with Housekeeping departments for further improvement. We are extremely grateful to you for sharing your open feedback with us, as it is through constructive comments, we are able to monitor our operations more closely and to take corrective measures where appropriate to ensure improvements. Our team looks forward to welcoming you back in the near future. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Vincent Lau Operation Manager BEST WESTERN Grand Hotel