Lovely, friendly, helpful staff.
09/12/2016 Gillian D, London, United Kingdom
Stayed just the one night with my sister. We both had our own rooms on the 3rd floor. Room was lovely and big. Bit run down and basic but clean. TV was a bit on the small side but, then again we wa... more
Stayed just the one night with my sister. We both had our own rooms on the 3rd floor. Room was lovely and big. Bit run down and basic but clean. TV was a bit on the small side but, then again we wasn't in our room much anyway. Could hear the TV from the room next door, so walls not that thick. And the door to the hall slammed shut every time unfortunately. All the doors did, perhaps something could be done? The room was also too hot. The small window was on a security wire and would only open an inch! Found out on checking out that we could have asked to have the security wire removed! Will remember that for the next time! The bed was heavenly. I have a bad back but this bed was perfect :) The breakfast was also excellent! You could help yourself to a continental breakfast and also have the full English :) Staff very helpful and friendly. Will definitely stay there again the next time I visit my relatives! We stayed midweek and found it to be lovely and quiet then. less
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
Dear Gillian D,
Thank you very much for taking the time to leave us a review, we are pleased you enjoyed your stay and look forward to seeing you again next time you are in Hartlepool.