02/02/2019 natashal277, Hartlepool, United Kingdom
When you ring up 5 hours in advance to ask if they will show a rugby game the receptionist put me on hold 4 times just to check if they would play it in bar 1908 and kept forgetting the type of sport ... more
When you ring up 5 hours in advance to ask if they will show a rugby game the receptionist put me on hold 4 times just to check if they would play it in bar 1908 and kept forgetting the type of sport and then kept forgetting the team name must have said Leeds about 50 times and she still had to ask. Turned up for the game and the bar staff were very unhelpful. Went to the reception desk and asked if she was the person on the desk from 12 and she said no but would see what she could do, the bar staff faffed around with the remote but put the football on when there was bearly anyone in the pub. Come all the way especially to watch the game and they wouldn't put it on one half of the bar because 2 people had 'tickets on' as in probably £2 bets, extremely unprofessional. The pints of beer supposedly premium kronenburg nearly £4 tasted awful. Have stayed here in the past over summer and the rooms where unbearably hot and the smells from the Indian restaurant kitchen filled the hotel. Will not be returning to this establishment. less
Paul R, General Manager at Best Western Grand Hotel, responded to this review
I am very sorry to hear that we were not able to show the specific match you were asking for. We will always try to cater for our guests, however if we have had a few specific requests we are unable to honour them all and whilst we can not please everyone, we do try to show the events that are of interest to the majority in the bar. I do hope this does not put you off returning in the future.