Highs and lows
06/05/2016 canadabound, durham
We spent our wedding night here in 1986 so 30 years later thought we would see what had changed. I can see how the hotel attracts such differing reviews First impressions approaching the hotel having... more
We spent our wedding night here in 1986 so 30 years later thought we would see what had changed. I can see how the hotel attracts such differing reviews First impressions approaching the hotel having to push past a crowd of wedding guests smoking on the front steps-no one had the common sense to let guests through with their luggage The reception staff however were very friendly and efficient and advised us to use the council car park next door which had a wall around and as was weekend would not be a problem having to vacate early next morning We had an executive room at room only rate £63 if paid in advance-for that price was OK Room a mixture of old and new-some parts like old doors and vintage plumbing adds a certain charm However the woodchip wallpaper on ceiling and old damp patches don't! Modern bed covers and blinds look good but the frayed net curtain underneath looks tacky Bathroom seems to be the same old fashioned bath from 30 years prior complete with plastic 70's style taps Toilet modern but with a cheap flimsy toilet seat that moves when you sit on it! The sports bar will come as a shock to those expecting a hotel lounge-it's open to public and full of pool tables and wipe clean surfaces which are needed with the spilled beer as people crowd in Mumbai Indian restaurant in basement but also open to public is the star of this hotel A happy hour between 5 and 7 each night where 4 courses for £10.95 Some of the nicest Indian food I've tasted and couldn't manage all 4 courses Again for the price we paid and the fun of revisiting on our 30th anniversary it was a good night but we would be unlikely to repeat less
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
We are sorry to hear about the issues you encountered on what should have been a lovely trip down memory lane. We are, however, pleased that you enjoyed the restaurant and received a warm welcome from our staff.
We do hope you may stay with us again in the future.