23/12/2016 Angella B, Cambridgeshire, United Kingdom
We booked to stay here, along with another 6+ rooms for guests attending our wedding. On check in the receptionist seemed uninterested and not bothered that this was our wedding, very disappointing. I... more
We booked to stay here, along with another 6+ rooms for guests attending our wedding. On check in the receptionist seemed uninterested and not bothered that this was our wedding, very disappointing. I specifically asked that the room my husband to be included a bath, on check in it was only a shower. I was advised there was an additional £10 surcharge to pay for a room with a bath? A bit strange I thought for the amount of rooms we had as a wedding party. The room we had our 'wedding night' in room 101 stunk of drains and drainage. Not very romantic?!?!
Breakfast was ok but to have a toaster stuck in the corner to do your own is not really hotel standard in my opinion. Our party came for breakfast at around 9.20 following our wedding late night the night prior, the looks we got from the breakfast staff were less than welcoming?! It's a decent hotel but the customer service needs serious attention! And don't stay in 101!! less
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
Dear Angella S,
Thank you for taking the time to leave us a review, please accept our apologies for the issues you encountered during your stay, we welcome all customer feedback and will endeavour to improve upon the points you have raised.