Nice to stay in a personalised hotel
11/09/2016 hazel-paul, Kendal, United Kingdom
We stayed on a Saturday night as we'd come to a family Christening nearby. First impressions were not great as there was a very noisy wedding party taking place on the ground floor. However we couldn'... more
We stayed on a Saturday night as we'd come to a family Christening nearby. First impressions were not great as there was a very noisy wedding party taking place on the ground floor. However we couldn't hear it at all in our room on the 2nd floor. It was spacious & clean with everything we needed. Our main problem was that it was very warm (no heating on but the hot water pipes heat everywhere). We had to open the windows & we think Hartlepool is a city that never sleeps so we heard cars /shouting /singing & seagulls until the early hours! On the plus side, all the staff we met were very friendly & professional, the hotel décor is different to the standardised plastic of the modern chain hotels & it was very good value for money (a deal on Expedia). Breakfast choice was excellent & served by 2 lovely ladies -our only gripe was that most of the cooked breakfast tasted like it had been cooked for hours (only the eggs were freshly cooked). All in all would definitely stay here again when in Hartlepool. less
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we value all customer feedback as it helps us to improve upon the service we provide in the future.
We look forward to seeing you again next time you are in Hartlepool.