Best Western Premier Collection

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Best Western Grand Hotel.

Comfort on the coast.

The Best Western Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern decor inside, while its wonderful coastal location is convenient for a number of inland attractions.

Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return.

Maintaining high brand standards and excellence in quality is second nature to the Best Western Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual Best Western quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the Best Western International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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Swainson Street
TS24 8AA
For enquiries or to make a reservation please call 0844 387 6269*


Parking is on a first come first served basis.
Bars, Free WIFI, Restaurants, Twenty Four Hour Service, Lift to all floors
Free internet available throughout the hotel
There is charged parking available onsite.
There is parking available nearby.
Pets: No Pets accepted Guide and hearing dogs only
Check-in & Check-out
14:00 | 11:00
  • Low rate guarantee
  • Free WIFI
  • 270+ hotels in GB

Rooms & Rates


Dining and Bars


Mumbai Majestic Dining

With an emphasis on refined yet creative Indian cuisine, the menu incorporates both traditional classic favourites and original new dishes that apply eastern flavours with a western twist. With our Head Chef having over 30 years experience in cooking only the finest Indian food, he takes great pride, care and satisfaction in creating the finest cuisine for you.

We use only the finest herbs, spices and flavourings in our cooking, sourced directly from India to ensure we cook our dishes authentically, that have been passed down from generation to generation. In Mumbai, India, these are all local ingredients and here at Mumbai Hartlepool, we also use all locally sourced ingredients. All our seafood is caught on local shores.

Opening hours

Weekend times may vary

1908 Sports Bar

The Premier sports bar in Hartlepool, the bar makes an ideal venue for a sociable chat or watching sports on any of the 13 TV's and 3 large screens. Entertainment on Thursday to Saturday nights.


Hartlepool Golf Course

Course information

Course Type: Coastal
Location: Off Site
Holes: 18
Par: 6298
Distance: 70 Yards
No handicap required


2.00 miles away in Hartlepool


Practice ground golf facilities
Putting green golf facilites
Pro shop golf facilities


9 holes Yes
18 holes £26.00
Trolley hire Yes
Buggy hire £15.00


In the heart of Hartlepool, we offer all the facilities, experience and friendly advice you'll need. We've earned a reputation as a first class weddings venue too, so when it comes to the big day you'll be in the safest possible hands.


Wedding service and reception venue

We can add the wow factor to any wedding! As well as enjoying a great setting, you and your guests could enjoy fun casinos, stilt walkers, ice sculptures and fire breathers!


Every menu we create is designed around you. From 2 to 200, we'll cater for your guests and their individual requirements.

Honeymoon suite

Our honeymoon suite is simply palatial, with wonderful chandeliers to marvel at before the lights go out on your special day!


Registry office:
Hartlepool Council
The Register Office Raby Road Hartlepool
01429 236369

Get in touch with Kelly Winchcome on 01429 266345.

For any enquiries please call Kelly Winchcombe on 01429 266345

Location and Attractions

Getting there.

Sat nav users: type TS24 8AA

Send to Tom Tom

Nearest motorway: A1(M), J60, 14.00 miles
Nearest train station: Hartlepool, 1.00 miles
Nearest airport: Durham Tees Valley, 22.00 miles

Swainson Street
TS24 8AA

What's nearby?


  • Stadium of Light (15 miles)

  • Durham Cricket Ground (15 miles)

  • Sedgefield Races (15 miles)

Cities & Attractions

  • Hartlepool Maritime Experience (1 miles)

  • Durham Historic City (17 miles)

  • Beamish Museum (30 miles)

  • Angel of the North (30 miles)

  • National Glass Centre (25 miles)


  • Middleton Grange (0.1 miles)

Meetings, Conferences and Events

We're renowned as a conference venue. So when it comes to meetings and conferences, why trust anyone else?

Available room set ups


Room Theatre Classroom U-Shape Boardroom Banquet
Great Room 200 150 0 60 220
Jackson Room 36 25 0 20 0
Pipers Function Suite 80 50 0 45 60
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 418 traveller reviews
Rating: 5 162
Rating: 4 121
Rating: 3 68
Rating: 2 38
Rating: 1 30


25/08/2016 Christine A,

The wedding food and service was great, my gripe is after being there all day and night the bouncers come in really heavy handed telling you to leave, this also happened at a wedding we attended in Ja... more


place is changing

23/08/2016 paddy518, Hartlepool, United Kingdom

we used to visit at least once a week for drinks sadly the powers that be had taken the dartboard down for wahatever reason but had left a table football, prices of drinks have increased too sadly we ... more


Average Hotel

04/08/2016 Ciaran D, Bedford, United Kingdom

Convenient central location in the middle of Hartlepool. Hotel is Victorian style and dated and could do with refurbishment. The seagulls make a racket all night long and can be clearly heard even wh... more


Take A Torch

02/08/2016 doristhediarist, Norwich, United Kingdom

Very poor value for £85 a night without breakfast. The lights in the room were so dim that it was impossible to read after dark. In spite of leaving the tap running for 15 minutes there was no hot wat... more

Owner Response
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
Dear doristhediarist, Thank you for taking the time to leave a review, guest feedback is vital to us, as it enables us to continuously improve upon the service we provide. We are sorry to hear about the issues you encountered during your stay, we would have been happy to provide you with extra lamps if you felt the room was too dark for you. Please accept our sincere apologies, Regards, Hannah

Experience the heat of a Steel Furnace, in your room! But no points for Loyalty I'm Afraid.

28/07/2016 mhancorn, Weston super Mart

Unfortunately for this hotel, I am on a mission to highlight any establishment advertising under the 'Best Western' brand, that does not fulfil its commitment to its loyal guests. Best Western change... more

Owner Response
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review
Dear mhancorn, We are very sorry that you didn't feel your experience at the Best Western Grand Hotel met your expectations. We have checked our records and we were fully booked on the night of your arrival, therefore unfortunately we were unable to offer you the free room upgrade as we would normally have done. Where we are aware that a guest is a member prior to their arrival to the hotel we do offer a welcome gift which is placed in the guest's room before they arrive. Again we are sorry for the issues you experienced during your stay with us, all guest feedback is welcomed and helps us to improve the service we provide in the future. Regards, Hannah