02/08/2019 RaeRae811, Brooklyn, New York
I am a Hilton Diamond member so I usually stay at Hilton hotels but this time I decided to try something different since I was just staying a night because I had an early flight at LGA in the morning.... more
I am a Hilton Diamond member so I usually stay at Hilton hotels but this time I decided to try something different since I was just staying a night because I had an early flight at LGA in the morning. It was a mistake. The hotel itself is nice and clean but the staff rather chit chat than help guests. The front desk speak Spanish constantly, I guess so that the guests do not know what they are talking about because they speak English very good. The AC in the room was not good. It was set at 65 and it was still hot in the room. We ordered room service, which the food was good but you could not order any drinks like soda or juice you would have to go downstairs to purchase that. I guess they do not know what room service is then. Each meal came with a small 8oz bottle of water which after three sips it was gone. So the outcome is I will continue to stick to Hilton hotels. less
JeffLesker, General Manager at New York LaGuardia Airport Marriott, responded to this review
and thanks for taking the time to write a Trip Advisor review. We really do use Trip Advisor reviews and other forms of guest feedback to gauge levels of guest satisfaction or areas in need of improvement .In your case, I was intrigued by your comments regarding our staff speaking Spanish and trust me, I will be looking into it further.
While we seek bi-lingual and even tri-lingual staff at times, to serve the multi-lingual needs of our international travelers, all of our front desk staff are required to speak English. I personally know that it can be frustrating to hear associates speaking a language which I don't understand and for that reason, unless the guest prefers another language, they are instructed that English is to be the prevailing language used during their work shift and when at their post.
I am glad that you enjoyed our Ditmars on the go in-room delivery food quality . It is designed as a quick convenience service with optional delivery or take-out pick-up and based on popular demand such as the preference that you state, we are now looking into adding expended beverage options as well .
We do hope that you will give us and Marriott another shot should your travels take you this way again as we'd sure like another opportunity to change your mind. Thanks for your business.