Best Western Gatwick Skylane Hotel

After a long flight and a 2 hour drive to look forward to the last thing you need is a 40 minute wait for a pick up that is supposed to be on request within10 minutes! The hotel is only a 5 minute drive away?! Staff were rude. The room was noisy, could hear every conversation and door slam throughout the night, certainly won’t be using this hotel again! less

We booked a family room for one night and parking for 10 days! We arrived and the reception is not the best but definitely not the worst, they seemed to be overly busy but there were only a few guests checking in! We got to our room unpacked and headed down for something to eat in the restaurant. The air conditioning didn’t work in the room and as I expanded this to the chap at reception he just gave me another key, I didn’t realise this was for another room a few doors away, I moved our belongings into the new room and guess what.... the air conditioner didn’t work!! It was the 12 of July which meant we had to have the windows open due to the heat & it was on the main road, so not much sleep!! We ate in the restaurant and the food and the service was more than adequate for what we paid and so was the room apart from that already mentioned! I would probably stay here again but not more than one night! less

Stayed for one night prior to our flight and used their onsite parking option. The hotel is really easy to find on the main road between Redhill and Gatwick. We ate in the restaurant which ok but nothing memorable. Breakfast in the morning was equally ok. The room was functional, but we had booked a double room and were put in a twin and one of the beds and duvet did not smell very fresh. The staff were ok and arranged a taxi to the airport for no extra cost because their shuttle bus was full. On our return we rang the hotel from the bus stop as per the instructions. The shuttle is supposed to run every 30 minutes, so when it did not arrive after 30 minutes we rang the hotel to check how long it would be and were told that we were wrong and that we had only been waiting 15 minutes even though my phone showed the time of calling. The shuttle eventually arrived 45 minutes after our initial call. Would I use this hotel again? 100% no less

My wife booked this and i had no idea what to expect, room was what we expected seemed clean we were only there for 1 night and we where pretty tired, We went to the restaurant which was clean, it wasn't busy and got served quick,portions not huge and basic cuisine but it is what it is. I would not stay in this Hotel for more than 1 night as its basic and has no luxuries at all. We booked the mini bus to the Airport £18 return for 3 of us which we thought was good. Bus was very efficient and it was waiting for us when we returned but I can see that if you missed it there would have been a bit of a wait. Our car was fine no issues with that at all. Would use again but only for Airport stopovers only. less

Great location for bus stop right in front to cities, airport, and train. Room was nice great internet nice tv breakfast had a sur charge but equate nice shower lift was not working placed in down stairs at no extra charge airport pickup and drop off at extra charge less