Best Western Gatwick Skylane Hotel

After missing our flight and finding all other hotels full we contacted best western. They were helpful and allowed us into a room by 10.30 instead of 2.00. They went out of their way to accommodate us. less

We arrived at the hotel and the receptionist on the evening was helpful. Our room and our friends was clean and ok. As there are not any close restaurants we decided our only option was to have a meal in the hotel restaurant. 3 of us ordered a curry and 1 a beefburger. While we waited for our meal we ordered drinks which when they arrived were not what we ordered. After waiting over an hour our dinner finally arrived: the curries were awful, no taste or flavour what so ever about 8 small cubes of chicken in a watery sauce which had been microwaved, Very, very disappointing. On our return to Gatwick it took several attempts to get the hotel to answer the phone to come and collect us. Once back at the hotel to collect out cars the receptionist on duty had attitude and was not helpful. This hotel is definitely not up to Best Western standards : its kitchen staff need some cooking training and one of the receptionists would benefit from a customer care course. The only thing that keeps this hotel afloat is the location for Gatwick airport less

I booked this hotel and parking for the start of my holiday. I had stayed some 2/3 years before and was not impressed with that visit. However,it has now been taken into the Best Western chain and the transformation is remarkable. It is now modern and fresh and the facilities are excellent. It has been completely refurbished top to bottom and is now excellent value for money. The restaurant offers a very varied and good quality menu and the staff are very welcoming and friendly. As a no frills overnight stay before a flight this is now one of the best value for money I have found. I will certainly stay again in the future and will recommend it to some of my friends. less

Booked this as part of a TUI booking with an early flight. Arrived by car and when my husband looked for a reasonable parking space a gentleman asked him what he was doing. He explained to be told they move all the cars so no point. Was informed by an extremely unpleasant receptionist we were required to leave the car keys so they could move the car. My husband not happy with this so we asked 1. Are you insured to drive our car? Told no, cars are left at owners risk 2. Who would be driving the car? One of the drivers 3. Where would the car be? Parked out the back. We looked the cars were basically stacked. Receptionist told several people booking in they may not be able to access the boot of their car the following morning. Consequently we didnt stay, i booked a different hotel and we took our car keys with us. I still havent had a refund and the hotel manager and the receptionist were completely useless. I wouldnt stay for free, never mind paying what they charged less

Terrible run down hotel my room was filthy when i arrived the staff was rude and accused me of making it dirty, we also used the airport shuttle service to get back to the hotel after our holiday ,called up for the shuttle to pick us up and was told 15 mins BUT WAS LEFT WAITING 1 HOUR IN THE COLD AND KEPY BEING TOLD 5 MINS however the guy driving the bus was really apologetic and friendly as it was not his fault but the hotel less