Best Western Gatwick Skylane Hotel

Arrived at about 4p.m on the 6th November, car park fairly empty. Rude receptionist, demanded I hand over car keys immediately so that car could be moved around the back. I explained that we had not even removed our suitcases! We also intended to go out for a meal, as previous meals at the hotel had been poor, eg sausage & mash was two frankfurter sausages (probably out of a tin) and instant powdered mash. Receptionist demanded we must have your keys by 7p.m at the latest, how ridiculous you are not allowed to to be out of the hotel after 7p.m this is a very early curfew! I asked if check ins not allowed after 7p.m then, no reply. Eventually allowed to keep our keys, but as soon as we returned to the hotel, the phone started to ring with demands for our keys, after the second call i relented and hurriedly emptied our car and handed the keys in concerned that our car may be badly treated. It was now about 9p.m and I was told our car would be moved immediately, I was therefore astonished, to see the car was where I had left it, the next morning at 7.30 a.m! We were offered transport to and from the airport at £6 each but declined to pay for the return journey due to past bad experience. In the past we have waited up to an hour for a pick up, it is worth a few pounds extra to use an airport taxi, which is usually available immediately. less

Fantastic hotel, very friendly and helpful staff 24/7. We had car parking while we were away. Our car was moved as we knew it would be. It had less than a mile movement on the clock. Have used now twice before and Will use again less

We chose this hotel as it offered parking for our 2 week holiday at a really reasonable price. This hotel was much better than what I expected. Having stayed in hotels before purposefully offering one night stop overs for holidays, I have found some of them grim to say the least. But not this one. This hotel was clean, welcoming, efficient and comfy. The hotel room had everything we needed and the restaurant was cosy with nice food and a good atmosphere. The transfers to the airport were quick and efficient and the staff were very good at their jobs. I would definitely stay here again. less

There seem to be lots of negative reviews and I am a little unsure why! We were travelling from the Midlands and flying from Gatwick airport so booked to stay here for a night and leave the car parked for the week. After a long and tiring journey, we were greeted with friendly staff and a clean room to stay in with a range of amenities including tea and coffee facilities. We used the restaurant where the food was of great quality, cooked well, the area was clean with great background music (the band Free!!) and the staff were ever so friendly and helpful! We had a great night sleep and the next morning we were able to pop back to our car to put our overnight stuff in the boot. Cars were parked tightly, but well. Totally understandable and I was happy with where my car was left. We got the shuttle to the airport, nice,helpful driver. On picking our car up, it had already been moved to the front of the building and was ready and waiting. I am unsure of the gentleman's name who served us, but he must be an absolute trooper as he was serving in the restaurant on the Friday night we ate there, must have been working over the night time as the shuttle bus dropped him off on his way home in the morning and he was in on the morning at 5.00 when we picked out car up!! Perfect hotel for a quick stop over and great staff. Thank you. less

Small, but comfortable. Rooms got everything you need, like tea & coffee making facilities, separate bathroom, Tv. There is a restaurant as well, but didn't use it. The only downside was that when we booked with Hotel Extra's asked for two rooms with walk in showers but they don't have any rooms with those facilities. It was easy to find a car parking space & felt happy about leaving my car there while away. less