Best Western Gatwick Skylane Hotel

The aircon doesn't work for any of the guests and the dinner service has taken over one hour to be served. It looks like the hotel is run on a shoe string. Very very poor for Best Western. The only positive is the car parking. less

From the moment we walked in We felt like we imposed on them. We had a horrible room and no socket working in the bathroom ... so after 3 attempts for help ... they finally changed our room ... to a room they said they did not have when we asked in the first place. Then .... we waited over 45 minutes to get soup and salad in the restaurant. less

Paid for overnight stay with one weeks car parking and purchased evening meal and breakfast. We also pre paid return trip by minibus, £10 for two. Reception was good and friendly but the room was an "attic room" with no opening window or ventilation. Very hot and stuffy. Clean but hot without ventilation. Meal in the restaurant was really good as was the breakfast with reasonable service. Minibus transfer TOO the airport was good and information for return pickup good. On our return we phoned several times for pickup and each time told the bus was on its way. After 50 minutes we told reception we would get a taxi and charge to them. The mini bus arrived and parked at the incorrect bus stop, driver had wrong information. On return checked car to find an additional 9 miles on clock. When questioned I was reassured vehicles do not leave premises??? The following day the hotel owner called and restated that vehicles do not leave premises. I told him that the computer trips etc had been reset to zero by whoever had driven the car. Not a happy person with out a resolution. BE AWARE and write down your mileage on the paper work when signing in and ask them to check it with you. less

After a long flight and getting to Skylane hotel at 5.a.m expecting to be in our room and asleep by 5.30 till check out at 11, but no, we had to wait 35 minutes for a member of staff to finally turn up and check us in, his excuse was, well he never really had one. I told him we had been waiting 35 minutes and I had been calling the hotel and I could hear the phones ringing, He really didn't know what to say. The hotel was fully aware we would be checking in so early in the morning as we told them when we dropped the car off 10 days before, and was told it was fine as the reception was manned 24 hours. Tonight the manager rang me, To tell me the reception was left in manned as the receptionist/night porter was dealing with a car break in, Yet there was no sign's of any one in the car park or around the side of the hotel as my husband went looking for a member of staff. Also no sign's of any police. Surly a night porter isn't going to confront a car thief. Was totally upset with our stay, the kettle also didn't work and the cleaner knock on the door at 9.30, so our 3 and half hour drive home was done not feeling refreshed as I had hoped for. Wouldn't stay here again. less

A good place to stay before a holiday flight out of Gatwick. The evening meal was good and the room comfortable. A mini bus took us in good time for our early out bound flight. On return our car was ready and waiting. Easy access to M25 a short drive away. Some train noise in the early morning was audible in the bedrooms. less