Best Western Gatwick Skylane Hotel

Stayed here before flying from Gatwick airport and left the car here whilst away. The check in staff weren’t very friendly. On making our way to the room- the corridors are very dated and a bit smelly. The room Itself was ok although the heating was on on the bathroom at full blast and you couldn’t turn it down. The hotel was very noisy I think this is due to the thinness of the walls and doors. Don’t expect an uninterrupted sleep at the hotel. The breakfast wasn’t great and I wish we hadn’t paid the extra and we’d had breakfast at the airport. We got the bus to the airport for £3 each which was ok but the driver nearly caused an accident twice! On our return, we had to wait 25 minutes for the bus. This is not what we wanted after a 10 hour flight. We were told when we rang up that the bus would be 10 minutes. I wouldn’t recommend to stay here. There are plenty of other hotels nearby less

I have never ever experienced such lack of customer service by the male member of check in staff. It was so awful we turned round and walked out without finding out if they actually had availability. We had previously tried phoning on route to Gatwick and thought maybe he was having an off day, but upon arrival it was clearly the same staff member who was the rudest person I have ever encountered. Unfortunately never got to see the room but if our encounter at check in anything to go by I wouldn’t risk it. less

No complaints. Booked an overnight stay and 2 weeks parking. Staff polite, helpful and friendly. Food in the restaurant was good and not to expensive. Shuttle bus to Gatwick airport runs every 30 mins (6am - 11pm I think) and is £3/ person each way and drops you right outside departures. Only takes 10 - 15 mins. Room was clean with tea and coffee making facilities and en suite. Little bit of noise from other rooms but nothing to disturbing. All in all pretty good and will definitely stay again when flying from Gatwick. Thank you less

The hotel was a little hard to find although the directions given were fine, just so much traffic in the area. Check in was good and also the room.The drop off at the airport went well; but on return others must remember to go to the ground floor for the pick up at post number 9 where there is a 'phone.The car was brought to the main door perfectly, and directions to miss the road works and traffic were perfect. In fact easier to reach the M25 given by the driver. The restaurant on site is a franchise operated separately; but those with a Best Western card can get the points put on from the receipt. The staff were very helpful that evening, especially I should mention Dolores and Sue. Their service and recommendations were just right. less

We stayed at this hotel the night before an early Gatwick flight and were impressed. Good sized room and bathroom, spotlessly clean, room enough for luggage and people. The check in was friendly, with humour and efficient. Lovely bar with great service on site too. For the money you pay, absolute bargain - we will definitely visit again and recommend to friends and family. less