Best Western Gatwick Skylane Hotel

Stayed here for one night. Never again. Shuttle booked but apparently had no records so taxi it was. Rooms booked and were pre paid. Mid dinner told it wasn’t and had to pay again. Waited to be collected from the airport told 15 mins took 40. Came to collect car apparently we weren’t due back on that date. Too much of an inconvenience to get the keys back.Absolute joke no help everything was a struggle. less

We arrived when it was raining outside. Check in all smooth and staff quite nice. Went to our room which was on the ground floor. Corridor smelt of damp and daddy long legs everywhere. Our family room was at the end of the corridor next to the fire exit which had been propped open and the carpet was soaking from the rain. We went into the room and again room smelt of damp. Upon touching the bed realised the duvet cover had been put on the bed soaking wet. I striped the bed and took it back to reception. They were shocked and couldn’t believe the whole duvet was wet!! What beggars belief is the maid that changed the bed must of felt it was wet!! They did offer us to change rooms but as we had a early flight and kids were all ready for bed we declined to. Our kids have nicked named this hotel the WORST WESTERN!! Oh and the bar area, go back 30 years to a working man’s club!! less

We arrived tonight to the most beautiful looking hotel! And what we see on the surface measured in the exterior! Rooms are superb! But the best thing about this hotel, is easy! THE STAFF! Most notably a very welcoming and most knowledgeable lady called Sue who is simply outstanding at her job and represents her employer well! Sue clearly loves every aspect of her role! I personally have never met such a lovely lovely lady! Thank you so very much for a fantastic experience and also the tips on the floral gin! Your amazing less

I travel alone on business and feel very comfortable at this hotel the staff are all very nice and welcoming Especially the staff in the restaurant Deloris the lovely waitress and Abby the bar tender are a credit to the hotel less

Rooms are fine; clean and tidy. Bathroom is adequate. Their restaurant caters for all food intolerances and is reasonably priced. Would recommend as a reasonable place to park your car while on holiday! less