Best Western Gatwick Skylane Hotel

Amazing staff in the restaurant especially Sue who knew all the different food I could eat due to allergies and went the extra mile for me. Also the restaurant has a allergy booklet by the bar. Beds were comfy transport to airport good. less

I didn't use all the facilities as we were flying early but have previously used Best Western and the service and quality is always assured. The hotel was ideally placed for a quick getaway and it was a pity that we didn't use the parking facility which was available for the duration of our holiday. less

It was a very short stay as we arrived at 10.30pm and had to leave at 5am for a flight from Gatwick. We were given a room with two single beds, which was fine given we would only be there for a few hours. The beds were comfortable but our intial problem was the walls could not have been very well sound insulated as next door having a shower at 11pm was pretty noisy. Once we got to sleep however we have no complaints. However I would have to say that if an important requirement is a good shower, then this is probably one of the last plces I would want to stay. Having turned it on we waited at least ten minutes and it was still cold. My wife decided to brave it and only after she had been in it a couple of minutes did it start to warm up. Fortunately in this case the water pressure was so poor that she could dip in and out. It certainly woke her up. Regrettably this must rate as one of the worst showers I have experienced in the last ten years so it is not a hotel we will be returning to any time soon. less

The hotel is fine. The reviews are correct that the welcome is less than friendly but then it’s a transit hotel and people are only there to fly out of Gatwick. The room was clean but tired but there was everything we needed. The restaurant reviews though put us off eating there but because the weather was so foul we decided to give it a go. We were pleasantly surprised. Basic pub food but decent. I had a prawn salad and there were masses of prawns. My calamari starter was freshly cooked and tasty. Breakfast was a bit sad. Very good value for money - food and drinks a bit on the expensive side but that’s just London prices for you. less

Great location with a cheap and quick shuttle transport to the airport. No room service, and not the best customer service at the hotel restaurant. Ok good to a cheap price. However we were only here to make the airport travel easier and it did check those boxes. Would probably not recommend for a longer stay. less