Best Western Gatwick Skylane Hotel

I stayed with my partner on the 7th of August before our flight on the 8th. We checked in quite late and once we got settled and showered, we realised that the aircon was not working. We tried to call the reception several times and no one answered. Really sweating as it was the hottest day of the year, my partner went to ask the reception/manager to see what can be done. The manager was nowhere to be seen and my partner had to call the ‘assistance’ number. The manager said he’d call us back. Then he did call indeed and said he couldn’t get it repaired till the following morning. When we asked for an alternative room, he only offered a twin room on the second floor and asked if we wanted to check out - at 11.30 pm!! This was incredibly rude as he was trying to get rid of us when all we wanted was a solution. When my partner asked why he was saying it, he just said: “Take it or leave it.”!!! He also said that many hotels in the area didn’t even have aircon, which was irrelevant as we booked this hotel because of the aircon! It sounded like we woke him up and he was irritated because he had to actually do some work! The hotel is pretty much self-service, the catering element or parking are not on the manager’s shoulders currently, I just think that a bit of respect and enthusiasm wouldn’t hurt. There are many people from this industry currently furloughed or just made redundant who would would be grateful for the job and who would represent the brand much better. This “manager” should realise that because of the hotel guests he has a job and it’s his job to address any issues. I hope the senior management takes this on board. less

Booked to stay May 2020 having previously stayed 18 months ago last time out of Gatwick. our plans less than 36 hours before arrival, but no problem Mr Kumar did all for us as he was at reception, cooked food for us, serve drinks also and did our check-out in the morning that person with all the talent simply ask us to re book for next travel date. No deposit lost, hotel i is comfortable, clean, parking on site with free of charge. Also 15 minutes walk for main town. Simply would not consider staying elsewhere. I do hope the government help small businesses like these to survive. less

We have been staying here many time. I can honestly say that lady behind the reception during the lockdown. I will certainly recommend the one of the best employee i come across, very helpful in these uncertain times. Stay safe and will be back. less

Very helpful and friendly owner, we stayed here for four nights while knockdown working nearby. We did not finish until late on our two nights, we phoned and owner very kindly opens the main door for us. we will use this hotel while working at Gatwick. less

Do not stay here. I cannot stress this enough. Hotel was okay to stay at, but we came back from holiday to see that they had moved our car and scratched it all up the sides. They denied it, said there were no drivers to speak to until one pulled in. He wouldn’t let us talk to him. Said there was no cctv and he couldn’t access it, although it was pointing right at the car. The most disgusting attitude from the owner. Just avoid this hotel. less