Best Western Gatwick Skylane Hotel

Hotel Very Good Service. Very Good. Friendly Staff.We ordered Sirloin Steak Unable to cut it even with a steak knife, even the waitress agreed it was not up to standard and took it away to get it replaced, Returned informing me that there were not any steaks left and I could change to something else. I then ordered Lamb shank and that was O.K. I have stayed at this hotel several times and this is the first time I have had and problem. It has not put me off to return again, Hopefully just a one off less

We chose this hotel because of the excellent offer of a night's accommodation and a week's car parking. The hotel was easy to find, had plenty of parking spaces and the room was very clean and tidy. Check-in and check-out was efficient and friendly and there is a pick-up service from Gatwick Airport which cost the same or cheaper than a local taxi. Have booked to stay again later this year. less

We stayed here for the night before our holiday and also the night of our return.we left our car here for 2 weeks . From the moment of arrival we received excellent service and great staff. The bar was attended by Abby, great fun, who recognised us on our return and went out of his way to be helpful. The waitress for dinner and breakfast, Dolores, was a delightful lady who couldn’t do enough for us. Our cases were carried on by the manager, Mr Kumar who also served us drinks. The staff appeared to all help each other. The restaurant serviced dinner of a reasonable price and standard and the breakfast, full English plus at £7:95. We will certainly stay again. less

Hotel stay was ok,rooms really nice for what they cost. Mini bus transfer to airport really worth the cost, driver is the most pleasant man and really helpful. Downside to the stay car park is just crammed full, cars are parked like sardines in a can. We also decided to have food at the restaurant which was meant to be open from 6 so we went down to the bar for a pre drink,then at 6 was told the chef was running late and we would have to wait a while,he adventually turned up at 8 o'clock. Overall average hotel which could do better with a bit of organisation, but sorry to say I would not stay again less

Good price for hotel and parking, clean but tired looking. Transfer to airport worked well but return trip was poor. Had to call 2 times to be told the transport had been and gone, it was a bit of a faulty towers moment.Food was awful, bland, over warmed and over priced with a cheeky service charge. Wouldn't stay again. less