Best Western Gatwick Skylane Hotel

Having read the reviews, we knew what to expect . Room was clean - with en suite & air con. Free wi-fi. Fine for an overnight stay as we were picking up family from the air port the following morning . Car park was absolutely rammed with cars- obviously a busy time of year for holidaymakers going abroad & leaving their cars there. We went out to meet friends for a meal & on return it was impossible to park . We were then directed into a space- which was very tight indeed! Glad it wasn't me who had to manoeuvre into it! All in all - it was cheap & adequate for a night. less

Dreadful, dreadful, dreadful. We arrived to a packed car park, it was unclear where the long stay airport parking finished and guest parking starts. There is no way I would recommend leaving a car here having seen how staff drive and park vehicles left in the care! There was noone on reception to greet us and when someone did arrive they were curt and uninviting, leaving us to figure out our own way to our room on the third floor through the rabbit warren of stairs and corridors. There was an unpleasant smell which permeated around us which I was relieved did not breach our room. The room appeared neat but I would not describe it as clean and fresh. The wardrobe plinth was hanging off, the window frame was rotting and there was a gap to the outside world all the way down the left hand side of the window, not good when you can see the flight path from Gatwick out of the window. The bedding was sparse and worn, flat pillows and cushions adorned the bed along with a very thin quilt. The bed could not be described as comfortable but it was adequate. The bathroom was dirty, there was a layer of dust on any fixtures that were above eye level. The towels were thin and rough. The sink was not full size which meant that water splashed onto the floor when performing any task. The free wifi was intermittent and slow. We arrived at breakfast and waited by a sign asking us to wait to be seated. A family that were already seated advised us to seat ourselves as the man does not come in very often. We sat at a table and commenced helping ourselves to the breakfast goods on display. A man appeared and asked our room number and promptly disappeared again. The breakfast consisted of cereal, toast, pastries and cooked items. Tea and coffee were in flasks and we were told to help ourselves. The plates weren't warm and the food could barely be described as such either, the hash browns were soggy and the bacon tasteless. The bread had very tough crusts and the jams were budget. The mugs on the table were chipped and dirty. The man appeared occasionally but there was no customer interaction, in fact when I called out "excuse me" in order to draw his attention to a waiting customer I was greeted with "what". He did occasionally busy himself with clearing cutlery from tables on one side of the restaurant whilst tucking his shirt in from time to time as well as checking his phone, but customer service did not appear to be in his vocabulary. Checking out was a relief, although again there was noone on reception. When someone appeared from the office she was again rude and uncommunicative. Will we be staying there again....to quote my husband "when hell freezes over" less

We stayed one night here with a weeks parking over the week we went on our summer holiday. It was very easy to find using the postcode and the rooms were perfectly clean with comfy beds just what we wanted for the price paid. We used a taxi to get to the aiport which cost £7 and the receptionist booked for us. We used the hotel transfer to get back to the hotel after our holiday which we waited about 15 minutes for and paid £3 each. Our car was waiting for us on our return however it was very dirty- looked like it had been parked in a wet field. less

Until our return back to the hotel I wouldn't have rated this hotel so poorly however their service when returning us to collect our car in their shuttle was awful. A quick summary: 1. Our room was as we'd expect for a cheap over night airport run hotel. Nothing special at all. We had a skylight in the room which had gaps all around the edge making us wonder what would happen if it rained... 2. Obviously no view whatsoever (but standard for the price) 3. Hotel were good in that they called us in the room when our 4am cab arrived which they'd organised for us as the shuttle doesn't start until 6am. 4. My car was returned fine. 5. On arrival back to the UK we called as requested. Receptionist wouldn't take my booking until I called from the yellow phone at bus stop 8. I was 2 minutes away yet she made me hang up and call back. Ridiculous. She said there was a shuttle at the South that could collect on the way back. As instructed, we called back in the two minutes (how pointless!) to be told the shuttle was now full. 30 minute wait. We called a taxi. Wouldn't recommend using this service and therefore (as that's the point of you staying here) this hotel. less

We booked an overnight stay and parking at the hotel from 26/07-10/08. On our return from holiday we were horrified to find that the drivers seat and footwell along with the back seats and both footwells were totally soaked with water. There was condensation inside the car too. It was evident that the windows had been left open when the car was moved. ( closed when we left the car two weeks previously) On checking with the duty manager, his response was probably the worst example of customer service I have experienced. Despite the heavy rain for 24 hours the day before he denied this at first and suggested it was a fault with the brand new Audi. He then acknowledged the windows may have been left open for 2 minutes and made little attempt to help us put this right. Won't be staying there again as spent two days drying the car out. less