Best Western Gatwick Skylane Hotel

Had an amazing stay, parking as well, the rooms are nice and cozy, it is the perfect hotel for a night before a flight, all you could ask for the price and parking the car for a week 10 min to the airport the transport in time. The beds are very comfortable and the breakfast is delicious. less

The room was cold, it was close to freezing outside when we checked in the the window in the room was open with no heat in the room. Took several hours for the room to heat up. The shuttle to the airport was late and not communication was given regarding the late arrival. I called from the airport to arrange a shuttle and I had to call 3 times before I got an answer, this was particularly stressful because our phone was at 5% battery. When the phone was finally answered I could not understand where the shuttle was supposed to pick us up because the front desk person had such a strong accent. less

It could be fantastic but needs more staff and better management Bathrooms are small but clean Rooms have outdated heating system Bar /restaurant lacks staff waited over an hour for jacket potatoe !!! Friendly reception staff If your from abroad make sure to Bring your phone charger as your room hasn’t got an option to charge it They can’t transfer calls to your room either This place could be great but needs stronger managers :(( less

This hotel is ideally situated if you are travelling from Gatwick and need car parking. The hotel is spotless and the food in the restaurant good. However: the reception staff are less than polite. On arrival before our flight the receptionist was more concerned with a call on his personal mobile than checking us in. Later I went to reception but nobody was there< I could hear voices in the office but it took me 3 calls to attract attention! The dining room staff were polite but their lack of a commamd of English made it difficult to communicate with the and they did not seem sure of their duties. On our return from our holiday the driver of the hotel transport from the airport watched while I struggled with our luggage (I'm 76}. The receptionost was less than polite, she said the dinning room closed in 2 minutes (it was 9.20). She said that we could not leave our luggage at reception whilst we went into the dinning-room - 'All luggage must be stored in the bed-room'.. We went in to the dinning-room - it did not close till 9.45! Not up to Best Western standards. We will not revisit and will not be able to recommend. less

After staying at Hilton in gatwick for many years we have discovered the Best Western hotel which was both friendlier and better value for money. We recommend this hotel and will be returning very soon indeed. We booked an evening meal and found them to be reasonable and of a good quality. Thank you also to Mukesh for making use feel very welcome. less