Full of Potential
27/04/2016 Darren L, Bournemouth, England, United Kingdom
Firstly the good things. Great location next to a stunning boating lake, this complemented an excellent breakfast where I sat overlooking the scenery. The Staff are excellent, well drilled and polit... more
Firstly the good things. Great location next to a stunning boating lake, this complemented an excellent breakfast where I sat overlooking the scenery. The Staff are excellent, well drilled and polite, ever attentive, cheerful and eager to accommodate. The rooms have a retro decor which was nice enough and fitted the hotel although it did tend to lend its self to a Motel feel. There are rooms available as chalets which surround a central green, these would be great in the summer but maybe cold in the winter.
Bad things, the wifi was terrible, as a business customer I need a good connection but found I was on the edge of reception (Room 7) and often dropped out. Bizarrely you need a username and password which expires after one day. I thought this would be fine but it seems they are printed early in the morning and so I need to ring reception at 6am for a new code. The hotel is isolated so hardly a issue to be inundated with unauthorised users surely?
The evening meal was disappointing. I had a sirloin steak which was tough and thin. I'm sure the meat was probably supermarket bought. The sauce was tasteless but the chips were lovely. They had one real ale on, Traditional English Ale (TEA), which in fairness is a local Farnham brew. I'm not sure if the barrel was off but it was pretty sour for my taste and I had to resort to Boddingtons.
The next morning at checkout I was presented with a bill that included someone else's meal! After explaining to the trainee on reception, she went through the receipts and resolved the issue as I had not signed the rouge receipts.
The hotel did have some work going on and it would have been nice to have a heads up when I booked. I paid over £100 for the night including breakfast but felt my stay was worth no more than £80. For this reason I have given this 3 stars. Ill be back at some point as Im sure these were one offs. less