Great hotel with an excellent restaurant!
18/10/2016 Rarisa, London, United Kingdom
We stayed at the Best Western Frensham Pond on the night before a relative's wedding. We were greeted in a warm and friendly manner at reception despite the late hour, where we were delighted to hear ... more
We stayed at the Best Western Frensham Pond on the night before a relative's wedding. We were greeted in a warm and friendly manner at reception despite the late hour, where we were delighted to hear that 2 out of the 3 rooms we'd booked had been upgraded! The upgraded suites were huge and very comfortable. I stayed in the non-upgraded room but it was still pretty terrific - the beds were comfortable, the room was spacious with a sofa and additional sitting chairs, and the bathroom was very sleek and modern with a rain shower as well as a handheld shower with amazing water pressure!
We did have a glitch in the middle of the night when I believe the simultaneous use of our hairdryer and kettle caused the circuit breaker to disconnect!! We sat in the dark for a while until we managed to find the night manager to talk to, who came and fixed the problem for us. He was very polite, apologetic and helpful. No other glitches, apart from a lack of minibar/fridge? We had nowhere to keep the bubbly cold :( but there was a wide range of tea and coffee available.
We had an early start the next day which we began with breakfast at the hotel - a good selection of warm and cold breakfast foods and fresh coffee brought to our table. Everything we tried was delicious! We checked out the next morning very content and we'd definitely stay again if around the area.
We also dined at the restaurant on the first night - we were given the choice of a three or two course menu with a selection of meat/fish/vegetarian options. The food was excellent! It was tasty as well as inspired, and the presentation was beautiful. Everything including coffee and dessert was perfect, and the service was great too.
All in all our stay was great and the staff were very helpful throughout. It's a shame we were too busy to enjoy the pond!!
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review
Thank you for sharing your excellent feedback.
I believe that we were unable to upgrade your bedroom as you had a twin bedded room and we only offer executive twin room's, there are is no higher standard rooms in the twin range.
However our executive doubles with patio and superior bedrooms do all have the benefit of a fridge and even bathrobes, slippers and superior toiletries.
We look forward to welcoming you all here again, perhaps next time you can make time to enjoy all the facilities of the hotel and a stroll around the pond.