Great hotel - but watch those extra charges.
16/05/2016 Paul M, Oxford, United Kingdom
The Frensham Pond Hotel is newly refurbished and the new 'garden rooms' are of a high standard. The beds are super-comfortable. The staff try hard and the service was good, as was the food. That sa... more
The Frensham Pond Hotel is newly refurbished and the new 'garden rooms' are of a high standard. The beds are super-comfortable. The staff try hard and the service was good, as was the food. That said, some small things are missed. A small pile (literally) of dried coffee, chocolate, sugar etc. in our room did not contain any tea bags, as we discovered in the morning to our dismay. However the biggest issue for me was the service charge applied to my dinner bill on what was supposed to be an inclusive dinner, bed& breakfast rate. This added around £15 over 2 nights. In addition, there is a rash of 'supplements' to the breakfast menu. The cost of the 'full English' breakfast is shown as £14.75, but you have to pay an extra £2.50 for scrambled eggs and salmon on toast or for Eggs Benedict, apparently making the cost of these items £17.20! Most hotels offer them for free. This is all a shame as the hotel is actually very good and our stay was relaxed. So would I recommend this hotel? Yes - but just watch out for those extra charges..... less
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review
Dear Paul M
Thank you for taking the time to review Frensham Pond Hotel. I am pleased that you found the hotel in the main to your satisfaction. With regards to the addition of a service charge this as stated on the menu is discretionary and therefore we are only to happy to remove this upon guests requests. many hotel's and national restaurant chains add on a service charge.
With regards to breakfast, if booked in advance this is only £11.50 and represents terrific value with an extensive all you can eat continental buffet followed by a full traditional cooked breakfast, we do offer supplements on a couple of items that included smoked salmon.
I hope that this will not put you off visiting again and we look forward to welcoming you.