Upon arrival I could see from the outset this hotel has just had a refurbishment, the fresh paint smell and bright interior. There was a lot of building work going on but as it was a Friday afternoon so tools were put down. I walked into the hotel lobby which was very modern, clean and well presented as I approached the main reception desk I was met with a very smart and friendly face with a massive smile and great greeting, I already felt special and this continued through my stay. The gentleman's name was Dan Prochazka the front of house manager, so helpful very professional and offered me world class customer service.
I had arrived at the hotel by myself as I wanted to put some gifts into the room for the arrival of my girlfriend later that day, Dan booked me in also placing an order for an evening meal for two at eight, I couldn't decide whether to seat at seven or eight so Dan booked me for both and said just cancel one once you've decided, going that extra mile made all the difference. I was shown to my room which was really lovely, fresh, clean with a huge bed and TV.
I returned later that afternoon with my girlfriend and her surprise look was priceless, perfect location by the pond for a romantic break.
The evening meal was fantastic, food was second to none the service world class again..
The breakfast the following morning was perfect, offering lots of various options, coffee was great.
I can't recommend this hotel enough, I would definitely go back and I'm already planning our next stay less