Quirky and far better than any Best Western I have stayed in previously
05/10/2015 Smithy T,
Stayed for two nights while working away. I have stayed in Best Western hotels before and always been disappointed, especially with the food. This time the hotel was close to my work place and I lik... more
Stayed for two nights while working away. I have stayed in Best Western hotels before and always been disappointed, especially with the food. This time the hotel was close to my work place and I liked the idea of the lake so I thought sod it... lets try it. Booked a patio garden suite (which was in a kind of old fashioned 'terrace' of suites separate from the main hotel), as being able to just step outside from my room is a big bonus in my book. Check-in was easy and quick and the room was perfect for me; looking out over a large lawn and the odd (remember I said it was quirky) horse and cart sculpture! Oh, there are also elephant statues on the main entrances... I loved them!
Dinner in the bar was ordered with trepidation but turned out to be excellent, so much appreciation went to their chef. It wasn't expensive either, which was a nice change but neither was it simple bar food... very tasty tempura prawns one night and a superb vege burger with cheddar cheese the next night. So... definite thumbs up for the food and drink (a local cider went down very well with my partner too).
The water was plentiful and very hot, perfect for lounging in the bath. Bed was comfy, as were the pillows and the towels were huge and fluffy!!
Really, the only negative thing I have to say about this hotel was the décor. Ok they are in the midst of refurbishment now so hopefully this will change soon, but the public areas of the hotel (bar, restraint, reception) were too bright and painted in 'cold' colours. It didn't make you want to spend much time in the bar, which in my mind should always be snug and welcoming. Luckily, the main draw of this hotel is right outside the bar.... THE LAKE! So we had our meals outside in the evening, listening to the moorhens on the water and watching the bats fly overhead. Bliss. It was quiet, relaxing and the hotel didn't seem too busy which was a plus. Oh and the staff were really friendly and helpful too.
Over all, I definitely recommend the Frensham Pond Hotel. If you need the simple things to be got right then they certainly did. I would go back happily if I was in that area again. less
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review
Wow, what a terrific review.
Hopefully we have managed to restore your faith in Best Western.
With regards to the refurbishment there is a lot of fine tuning to finish, such as dimming lights, planters and pictures.
The rooms in which you stayed are currently being refurbished and will be amazing once completed.
Chef was delighted to hear that you enjoyed the food.
Your feedback has been shared with the rest of the team.
We hope that we have the opportunity of welcoming you back when next working in the area or perhaps for a leisure break.