The Best Western Frensham Pond Hotel
26/08/2015 andreagH9395BH, Chepstow
I have stayed here very many times, and my visits began before the Hotel had a total refurbishment. That refurbishment admittedly took a long time, but the wait was well worth it! And the Hotel remain... more
I have stayed here very many times, and my visits began before the Hotel had a total refurbishment. That refurbishment admittedly took a long time, but the wait was well worth it! And the Hotel remained operational throughout that process too - no mean feat! Now this Hotel has a fresh and exciting new look, with an oriental twist to the decor. The rooms are most impressive, well appointed and comfortable, and in my view put many other Hotels of the three star category that i have stayed at over many years of Business Travel to shame! The staff are polite, helpful and efficient, and always well presented. I especially wish to compliment Simona, for her exemplary, pleasant and professional abilities in running Reception, she shines at "front of house" even when under pressure! The location too is very nice, the hotel nestling at the lakeside in pleasant Countryside, with lots of Ducks and Sailing Boats to watch. I recommend this Hotel highly. less
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review
We appreciate you sharing your feedback here on Trip.
We have enjoyed welcoming you to the hotel for quite some time now and you have witnessed over many months the changes that have taken place.
Thank you for your feedback regarding Simona which of course has been shared with her.
It is our intention over the coming months to receive 4 Star status from The AA.
We look forward to welcoming you again soon in the not too distant future.