Functional, Clean & Value for money
18/06/2017 tracey m, Belfast, United Kingdom
My group of 48 adults from Ballymoney Royal British Legion stayed here at the beginning of June 2017 for a number of nights touring the Battlefield sites with the company McAvoys of Greyabbey in North... more
My group of 48 adults from Ballymoney Royal British Legion stayed here at the beginning of June 2017 for a number of nights touring the Battlefield sites with the company McAvoys of Greyabbey in Northern Ireland. I could not find any fault at all with the hotel and in fact I am a little surprised to read some of the previous negative comments, however I know from experience some of these types of reviews are often misleading and onerous.
The service we received during our stay at this hotel was first class and the staff could not have done anymore for us. The quality of the breakfast each morning was excellent as was the one evening meal we availed of. We were provided with a packed lunch meal one day and again the quality of this meal was very good. The bedrooms were totally satisfactory as were the bathroom facilities which had an excellent shower with an abundance of hot water daily. The hotel receptionist arranged a taxi bus for us to travel into The Menin Gate ceremony which only cost 7 Euro one way. The bar facilities were totally adequate and the barman certainly knew how to provide a good level of customer service. On site parking was available.
On the morning of our departure we had a medical emergency just as we were about to leave the hotel when one of our party became seriously unwell. Two members of the hotel staff, Saskia and Arlene acted very professionally providing assistance to us and helping to secure the attendance of an ambulance expeditiously which I am glad to report resulted in a positive outcome for our patient. Additionally the staff went the extra mile for us by facilitating the extended stay of our patients family while he was in the local hospital. This was a relief as we had to journey back against the clock to board the ferry from Amsterdam to Newcastle.
There will always be people who will try to find fault no matter where they stay but from my recent experience of this hotel I would highly recommend it especially if you are touring all day and also want to experience the Menin Gate ceremony. less