If you are with kids and a big load, this is not the place to stay
What an experience I had while staying with my two kids in the Best Western for Dance completions in town: 1.If you bring a load of stuff (in our case there were costumes etc), you will need a lot of... more
What an experience I had while staying with my two kids in the Best Western for Dance completions in town: 1.If you bring a load of stuff (in our case there were costumes etc), you will need a lot off physical power to unload all of this in your room: Carts are old and squeaky, wheels are not aligned, elevator is so tiny that you really do not have a room for a cart and a person in it; try to get with the cart from the parking lot inside the hotel-unless you ask someone to hold that door for you. 2. I ordered a fridge, paid extra and yes it had arrived...but without a freezer...all my ice packs were useless during the stay and my kids have some injuries, couldn't use ice packs 3. Parking is ridiculously expensive (20$ per day) and right across the road with a very visible sign there is parking for 5$ per day, makes seance? NO 4. Room decor: I can suggest for the hotel to change the fabric of their blankets on the beds, as I have not seen the worse color in my life...earthy with moss green...made I feel that we are staying in a shabby motel where blankets are never washed...too bad I dint have anything with me to throw on top of them and not to see this horrible color. For the money I paid, it is not worth of the hussle, was the first and the last time I spent my time in this hotel. less
BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
We are so sorry to hear that your stay with us was unsatisfactory. Guest satisfaction is very important to us and we would love the opportunity to turn your negative experience around. If you would like to contact the hotel at your earliest convenience, one of our managers will be more than happy to help. Our toll free number is 1-800-263-2580. We look forward to hearing from you!