Best Western Fairfield , Iowa
Aging property but decent location for my needs, Price would have been ok if I got rooms I requested/ asked for 2 queens first floor for handicap family member. On arrival old all they had was second... more
Aging property but decent location for my needs, Price would have been ok if I got rooms I requested/ asked for 2 queens first floor for handicap family member. On arrival old all they had was second floor and no elevator. Staff tried to assist by moving us to first floor but that was 1 King bed, so they brought a rollaway bed. When we opened it it had dirty sheets and blankets in it, They came and replaced sheets etc.. but this is not what I ordered or feel I was paying for.! also toilet was so low to foor handicapped had trouble getting down to it. Should be up graded. less
Bwestern123, Guest Relations Manager at Best Western Fairfield Inn, responded to this review
All of us would like to sincerely apologize for your experience.This is not our norm.I’m sure the front desk was not only embarrassed but very sorry for the incident.I would like to apologize for not exceeding your expectations.We will using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Your satisfaction is important to us and we hope you will give us another chance and stay with us again.