Quiet location, fantastic breakfast, parking problematic, unfriendly reception.
07/04/2019 Peter S, bonn
We came here for the Rembrandt exhibtion and enjoyed our stay here except for the parking and the reception very much. Only just found a (small) space and paid 21 euros for 1pm to 9pm, Saturday night ... more
We came here for the Rembrandt exhibtion and enjoyed our stay here except for the parking and the reception very much. Only just found a (small) space and paid 21 euros for 1pm to 9pm, Saturday night and Sunday is free.
However, on arriving, the room was not ready so had to leave our bag at reception but was amazed at having to produce our credit card to guarantee 50 euros for bar orders /damage whatever, despite having a best western loyalty card and having booked through their website. Rather insulting.
Then in the morning, the receptionist told us the room had been paid with the credit card details, without having asked us first how we wanted to pay, which is rather unusual. We would have preferred to pay with our BW vouchers and appreciate having the choice rather being presented with a fait accompli.
Not sure would stay here again. less
BWDelphi, Front Office Manager at Best Western Delphi Hotel, responded to this review
Thank you very much for leaving your review and feedback, we are always willing to improve and therefore your feedback is important to us!
Regarding the parking price and times there is nothing the hotel can do, this is a set price what the municipality of Amsterdam has established. The 50 Euro deposit is a hotel policy, this is for guarantee purpose only we do feel very sorry to see you have experienced this as insulting so herbey my sincere apologies. I do want to inform you that you did made a non refundable booking, in the agreement is stated that your credit card provided while you were booking the room will be charged within 5 work days. If this wasnt clear to you then again sorry for this.
We do hope to welcome you again in the future so maybe we can change your experience.
With the kindest regards,
Team, Best Western Delphi hotel