Not sure how award for star is made
12/04/2017 rogern577, Greater London, United Kingdom
for me this was a terrible hotel, very expensive for the smallest room I have ever had the displeasure of booking, I booked a single room, I knew it would be small but this was taking small to a whole... more
for me this was a terrible hotel, very expensive for the smallest room I have ever had the displeasure of booking, I booked a single room, I knew it would be small but this was taking small to a whole new level.
The bathroom was so small that when using the toilet, your knees would be under the sink, to get in to the shower you had to shuffle past the sink.
The TV was small (Lilliputian) as you would expect with reception that was so bad I didn't bother to watch.
Carpet was stained, bed shoved between three walls, this made the feel uncomfortable and cramped, it was like staying in an old fashioned sleeper car on a railroad.
No mini bar, in a four star hotel, unreal.
I have no idea how the rating was given to this accommodation, the picture certainly give a different and in my opinion a deceptive view of the hotel, I have stayed in many and this is certainly not deserving of the standard I would expect for this rating, at best I wold suggest two.
I will not be staying here again, I have used many best western over the years in both the UK and overseas but this was by far the one that I will always remember, but for all the wrong reasons.
As for the staff, mixed reviews, some were fantastic others had an attitude that you would expect from an adolescent child. less
Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Thank you for leaving a review regarding your stay at our hotel. We appreciate every comment of our residents to help us to improve in the future. I am very sorry to hear that your stay with us was unsatisfying. On behalf of me and all staff members I apologize for not meeting your expectations. It is awful to see that you have such a negative review about your stay. For me it would be very helpful if I could get even more information from you. Would you be able to contact me?
I will make it easier to take measures to improve the expectations and experiences for guests in the future. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to write a review. We appreciate your time and effort. Hopefully you will find the time to contact me personally.