If You Can Stay Elsewhere, Do So...
13/10/2017 MessrsT, Kissimmee, FL
The convenience of having a double room with double bathrooms and the great price are what appealed to us (which we requested and then CONFIRMED with a LIVE staff person since we were a family of 5 tr... more
The convenience of having a double room with double bathrooms and the great price are what appealed to us (which we requested and then CONFIRMED with a LIVE staff person since we were a family of 5 traveling) and was the entire reason we booked this hotel at the beginning leg of our trip and at the end. First leg of trip worked out. They had the room we requested and although it was right in front of the elevator and SOMEONE decided to make the loudest noises moving what sounded like metal items in and out of it in the middle of the night, we knew this was probably a rude guest issue rather than a hotel issue. The room itself was tired, cleaning wasn't spotless, (dead bugs in the bathtub) and it was a bit damp smelling--though we were tired after our long flight and decided it would do for our needs. Upon checkout the next morning we CONFIRMED with the person behind the front desk that we were requesting the SAME room with double bathrooms and she indeed confirmed even the room number--so we left feeling confident our needs would be taken care of upon our return in less than a week. Not the case at all. When we arrived for the second leg of our trip, at 3:15PM (check in begins at 3), we were informed that the room we were supposed to be in was no longer available because someone had "JUST checked in and would be staying the weekend." I informed this not so friendly staff member that I had CONFIRMED this was to be our room before leaving less than a week ago, and she responded with "the best I can do for you is refund you the money and you can go find somewhere else to stay." Needless to say, we were annoyed, but after a long drive from Phoenix all we wanted was to rest--as we were leaving for Florida the next morning, and decided to simply accept the room they gave us instead. This room was more damp and the lighting was horrible but the weirdest things was that the space that was used in the other room for a bathroom was simply an EMPTY useless space. Very strange setup that simply managed to increase our annoyance at only having one bathroom for 5 people! All in all, this place is tired and needs some work. It would not have been a deal breaker for us as this was a quick trip that only required us a place to sleep and be comfortable in before and after some long flights and drives. Unfortunately, this place, with their rude staff and tired rooms, simply was not it and I cannot recommend it. less
DEBORAH C, Front Office Manager at Best Western Courtesy Inn, responded to this review
Thank you for your review, We try very hard to please our guest when they ask for specific rooms unfortunately at times we are unable to for one reason or another , the situation you are speaking about the other guest did not just check in they were already in house when you arrived they had been in the room for at-least a day and were booked for several more that was why we could not , at the time your request was given there was not a reservation for the room type but we can never guarantee a room for this reason . I will look into the other issue you have mention ,we value your feedback and appreciate the time to inform us so we can make improvements to ensure a enjoyable stay