Terrible, lesson learned will not stay again
11/04/2017 karenkuder, Denver
First off I wanted to be able to leave a really good review but just can't. The only thing I can say good about this place is the staff was nice. The rooms aren't bad but are due for some new mattres... more
First off I wanted to be able to leave a really good review but just can't. The only thing I can say good about this place is the staff was nice. The rooms aren't bad but are due for some new mattresses.
This was the worst stay at any place we have ever stayed. The price was way too much for being in the area it is located in. We stayed from Thursday evening checked out Monday morning. We couldn't wait to leave the place, its the first place that we have stayed at where we were waiting for the gun fire to start due to all the druggies and dealers in and out and that live there.
Friday evening when we got back to the place there was drug deals going on in the parking lot with their stereos turned up so loud. The rest of the stay pretty much the same thing. They put a group of partiers next to us on Saturday night, not only did we complain 3 times but other people in the place staying the night complained, they should have been kicked out of the place but instead they let them stay there and finally at 3:30am they decided to quit partying. If we had not paid ahead of time for the room on the website, I would have cancelled and went else where after the 1st night. When it comes to taking care of the riff raff they are not very accommodating at this place.
Upon checking out I got that the owner is working on getting security hired, (that should have been a priority, not let me take my time), the owner is working with the law enforcement and the governor, to me it is a lot of excuses instead of cleaning the joint up to make it more comfortable/accommodating for travelers. less
DEBORAH C, Manager at BEST WESTERN Courtesy Inn, responded to this review
Thank you for your survey , I am sorry you feel that when we explained the circumstances which we couldn't really give details about the current situation you felt they were excuses . We are working with the city to ensure our guest feel safe and enjoy the many pleasant venues the city has to offer. As you know in many cites now a days we face a number of community issues with the vast cultures living in the area. We do look forward to your next visit and know your concerns were taken very seriously.