Old, not clean, scary
The price was a bit cheaper than other hotels in the area, but not worth the savings. Checked in at 10 pm. Check in was From outside as the lobby was under complete remodel, but easy and receptionis... more
The price was a bit cheaper than other hotels in the area, but not worth the savings. Checked in at 10 pm. Check in was From outside as the lobby was under complete remodel, but easy and receptionist was nice. Seemingly homeless people in the parking lot. Hallway to room door had trash and cigarette butts. Room door seemed to be broken and hard to lock. Decor in room was old and needed a remodel. Shower was disgusting. Hair left behind from previous guest on floor and cracked/molded caulking. less
GuestTouch Inc, Other at Best Western Corona, responded to this review
We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. Regrettably, you did not receive the usual service, and we apologize for the wait and the inconvenience that this caused you. We hope that you might return to stay with us again so we can restore your faith in us. Until then, thank you very much for your feedback.
Best Western Corona
Customer Care Team