Good staff but horrible rooms
02/02/2019 curtismsjr, Manteca, California
Checked in in the middle of the night. There was a man training at the front desk. He was very friendly and helpful even though he was learning. The girl at check out was also very friendly. The... more
Checked in in the middle of the night. There was a man training at the front desk. He was very friendly and helpful even though he was learning. The girl at check out was also very friendly. The room however was one of the worst rooms I’ve ever stayed in. The doors and walls were dirty, the bathroom floor was dirty, the caulking in the bathroom was disgusting, the tub filled with water while showering, the sink also filled with water while brushing my teeth or washing my hands, the chairs had stains on them, the bed sheets had stains, two of the four pillows were so stained that we had to set them on the floor. There was also piles of laundry in the hallway. Had it not been almost 2 in the morning when I checked in I would have immediately checked out. On the plus side it looked like they were renovating the hotel. They had dumpsters in the parking lot and were working the next morning. Even though they were renovating I won’t return. I can deal with a dated property that doesn’t haven’t a great appearance but I can’t deal with a dirty room. less
BWCorona, Manager at Best Western Corona, responded to this review
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.