Not a very nice place, staff great, room smelly and dirty
26/07/2018 b1b, Spirit Lake, Idaho
It is a very old hotel. Funiture is well worn and needs to be replaced. They are remodeling rooms, but using either a very poor contractor or DIY. Everything was very dirty in the room and the air con... more
It is a very old hotel. Funiture is well worn and needs to be replaced. They are remodeling rooms, but using either a very poor contractor or DIY. Everything was very dirty in the room and the air conditioner was very noisy and could not be adjusted. It did work well as to cooled the room to 15C (59F). It was a quite room. The door would not close and lock without much force and the biggest put off was the room was very smelly.
It was a pet friendly room. less
BWCollegeWayInn, Manager at Best Western College Way Inn, responded to this review
We are sorry to hear that your stay was not all that we hoped it would be. We are sharing your comments as part of our retraining for all housekeeping/maintenance staff as well as training for our newly hired housekeepers in order to prevent any cleanliness/maintenance issues that you noticed during your stay. Maintenance is already in the process of going from room to room to correct any problems found, including issues with doors and air conditioning units. If you stay with us again in the future and encounter anything that is not right, please let us know asap so we can have the chance to try to resolve the problem(s) to make your stay more enjoyable.
Management & Staff
BW College Way Inn