Love Best Western, just not this one!
18/03/2019 Explorer31678946286, Spokane, Washington
I attended a trainig session nearby. In my search for my overnight stay, I thought this location had a lot to offer, with lots of dining options around. So, I went with it. YEAH....I've had good... more
I attended a trainig session nearby. In my search for my overnight stay, I thought this location had a lot to offer, with lots of dining options around. So, I went with it. YEAH....I've had good experiences with Best Western in the past. This one is the anomoly! The exterior wasn't terrible, but looked a little like a "No-tell Motel" that they bought and tried to overhaul.
The lobby was very small and overcrownded with the Breakfast area stuff. Vic at the front desk was pretty cool, though. Very helpful.
Parking and navigating the lot is a little tricky, as the hotel is located on a corner behind a restaurant. Again, not horrible, but a little tricky.
Got into the room and found it didn't look like the pictures...not even a little! The room was really tiny and had a heavy dissinfectant smell. Amenities were OK, at best. It did have a microwave and mini fridge, though and they both worked like a charm. Both cleaned out nicely, too. There was dust on the furniture and dust/hair in the corners of the bathroom. I didn't notice it until the next morning when I found y bath mat COVERED IN ANTS!!!!! They came from one of those dusty dirty corners. Had the staff cleaned there, they would have noticed the ant hole where they burrowed in from the outside! EW EW EW!!!! I should have reported it, but I just wanted out of there and also had to get to my meeting.
Needless to say, I won't stay there again. Sorry. less
BWCollegeWayInn, Manager at Best Western College Way Inn, responded to this review
Thank you for letting us know about your recent stay with us. While we are happy to hear that you found Vic at the front desk to be very helpful and that you appreciated the small refrigerator and microwave in the room, we are sorry to hear that the rest of your stay was not has we had hoped it would be. We are currently working on property wide improvement project, including working on the exterior of the building and various areas of our guest rooms. Once this is completed, we will be updating our property photos. (Should be completed this spring.) As for the dust and ants, we apologize for the unpleasantness that finding the ants on your bathmat. Your comments are being shared with our housekeeping and maintenance departments to ensure that problems such as this do not happen again. (We wish that you would have reported it so we would have had the chance to make it right.)
We hope that you will give us a second chance to provide with a quality, clean room the next time your are in Mount Vernon.
Management & Staff
BW College Way Inn