Don't book this BW Motel thinking you're staying at the nice Best Western.
29/05/2017 Darcey M, Salt Lake City, Utah, United States
When you are one of the few guests not renting by the week or hour...you really wish you had made your reservation at the correct Best Western. You know the difference between a ride in a sweet sports... more
When you are one of the few guests not renting by the week or hour...you really wish you had made your reservation at the correct Best Western. You know the difference between a ride in a sweet sports car verses a long bus ride with no air conditioning in 110 degree weather on a bus filled with livestock. Yep...it's that different.
Sooo. This bad dream is our fault. We thought we were booking the Best Western (less than a mile away) the Skagit Inn Best Western. When we made the reservation it was from our phone and we didn't see there were 2 Best Western options in same area. We unloaded all of our luggage...went to check in at the nice Hotel (not motel Best Western) they notified us we had reservation at other Best Western. We didn't even realize there was one. We tried to change the reservation to the correct hotel that we thought we booked and the Motel Best Western refused to let us change. So we had to pack up re pack car and goto the ghetto...so far we have heard every motorcycle, loud car and weird noises from our Motel Best Western. We tried to get the reservations changed once we arrived here...nope front desk wouldn't budge. So we are going to take turns listening for the car alarm through the night. Pretty sure our car isn't safe...we are not feeling secure either.
Please do yourself a favor. Ask...is the Best Western Hotel Skagit, or Best Western Motel college way. Only nice thing is the scent of the room and chain door lock.
Figured Best Western Chain would help customer with changing reservation to correct hotel. But we were sadly mistaken.
Good night... less
BWCollegeWayInn, Manager at Best Western College Way Inn, responded to this review
Dear Darcey M,
While we are sorry to hear that you accidentally booked your reservation with us and our “livestock” in the “ghetto” vs. the other Best Western here in Mount Vernon, we are happy to know that you enjoyed the scent of your room and the chain lock.
Best Western has several different “tiers” of motels/hotels. In Mount Vernon, there is our Best Western, which is a “basic” motel, and the BEST WESTERN Plus Skagit Valley Inn, which has more amenities, upgrades, higher rates, etc. From time to time, guests will accidentally book at the wrong property. When guests call to cancel their stay here because they wanted the other BW Plus, we are more than happy to do so as long as the cancellation request comes in before/shortly after the cancellation time. (9:00/10:00 p.m. is too late to cancel.)
Again, we’re sorry that your booking error ended up this way. Hopefully the rest of your trip was okay.
Management & Staff
BW College Way Inn