Mattress = Plywood / Unfriendly staff
The stay at this hotel was so unpleasant, that I normally never write reviews, but I have to for this one. The mattress was so HARD, I felt like it was made of plywood, The pillows were like little po... more
The stay at this hotel was so unpleasant, that I normally never write reviews, but I have to for this one. The mattress was so HARD, I felt like it was made of plywood, The pillows were like little popcorn pillows, too small and soft. The carpet looked old and worn and some of the baseboards were missing. The cleaning crew started knocking on our door around 10:30 and continued 2 more times before the posted noon check out. The food was disgusting!! The coffee was so strong, I thought about using it for motor oil. The eggs were powdery, the sausage was extremely greasy and the potatoes were burnt and cold! The eating area was so crowded, I took my food to my room to eat. We won't be staying there again. less
, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to review us regarding your recent stay.
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit. I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.