Smelly family room in basement
12/07/2017 Stian Indal H,
We had no special expectations before going to the hotel. The exterior was dated but that could be excused. Checking in and opening the room door (located in 1st floor, same as reception) to our big s... more
We had no special expectations before going to the hotel. The exterior was dated but that could be excused. Checking in and opening the room door (located in 1st floor, same as reception) to our big surprise there was a staircase down. Entering the staircase and walking down we were met with bad smell and the air was humid and hot. There was no window that could open below street level and no extra ventilation. We spent a miserable night with sporadic sleep and checked out the next morning and found another hotel 200kr more a night that was bliss compared to this. I can not vouch for any other room but stay away if you need a family room!!! The photo is what met us opening the room door. less
Morten H, Manager at Best Western Chesterfield Hotel, responded to this review
We are sorry you had a less than satisfactory experience at our hotel.
The room you stayed in is located in the 1st floor as you said, but there should be enough ventilation to keep it comfortable anyways. The reception can turn on extra ventilation during nights and periods of warm weather if needed. This had obviously not been done enough during your stay. We apologize for the bad smell. We do not have an explaination for this as it has not been a problem lately.
We appreciate your review and hope you would consider staying with us again sometime, and that we can provide a room that suits you better.
Have a nice summer!