Worst Hotel in the 47 Countries I’ve Visited
08/07/2019 79PaulM79, Amarante, Portugal
This hotel is a joke - dirty, shabby, and a complete farce. We had 3 rooms for family which included a baby. The fridge in the room for the baby was filthy and even after reporting it not cleaned. The... more
This hotel is a joke - dirty, shabby, and a complete farce. We had 3 rooms for family which included a baby. The fridge in the room for the baby was filthy and even after reporting it not cleaned. The hot water was slower than a country bus. Patio door would not open. Bathroom door hook hanging off. It still didn’t stay on after being “fixed”. Beds so old they were fit for the tip. Breakfast room tables all sticky. The function hall had an Elvis night which was so loud it be heard at the far end of the building. Common part carpets very dirty. No mixer taps so you could scald yourself. Pop up waste took about 10 mins of repeated pushing to pop up. Best Western should be ashamed of associating with this. They say it will be knocked it down next year and a new hotel built. Close it down NOW. It is disgusting. Another room had the window stuck it nearly disintegrated when opening. I’ve stayed in 100’s of hotels this gets first prize as the worst. less
Michelle198237, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Paul M,
Thank you for taking the time to review your stay here with us at The Cedars Hotel,
I am sorry to hear that you did not enjoy your stay, and that we failed on this occasion to meet standards. I would like to look into this further; please do contact me: firstname.lastname@example.org to discuss.
As mentioned we are due to have a refurb next year; and I do hope you will come and see the difference it will make.
I look forward to hearing from you.