My 86 year old mother and I stayed here recently. We were not asked at any point whether my mother had any mobility issues, nor warned of any hazards. On the way to our room, we navigated our way alo... more
My 86 year old mother and I stayed here recently. We were not asked at any point whether my mother had any mobility issues, nor warned of any hazards. On the way to our room, we navigated our way along several corridors, some with steps down or up very close to fire doors we had to go through, and not all marked. We also had a fairly narrow, steep, spiral staircase to ascend before our room, which only had a vertical handrail on the mid-point pillar, and no handrail on the wall edges.
Our room had a wooden beam running across the middle of it, across the route from one of the twin beds to the ensuite, around 4 inches high at some points. I cannot imagine what might have happened on her way to the toilet in the night if I'd let my mother sleep in that bed.
When we found our room, the shower tray had a towelling bath mat folded inside it which was completely sodden. There was no grip to the surface of the shower tray and no rubber mat to put inside the tray. There were no hooks or towel rails in the ensuite, so there were no places at all to hang towels or clothes.
The bedroom had two ceiling light-fittings. One had no cover or bulb.
When we reported the stair/corridor/floor/shower tray hazards we were given an apology. But we were also told they had passed multiple health and safety checks, which we were amazed at.
We requested a dry bath mat, and a rubber mat for inside the shower tray. The hotel had apparently run out of towelling bath mats, so we were given a towel instead. Apparently no rubber mat was available, so we decided to use another towel inside the shower tray to make it safe to use.
We were told that we should have informed the hotel at the time of booking that my mother was elderly so they could have allocated a different room. This doesn't feel to be the hotel taking responsibility for some real safety concerns. less