Shining stars in helpfulness
04/04/2016 Irene G, Carluke, United Kingdom
After over a year from me paying my first deposit to the actual event, I had my hand fasting ceremony at this hotel last Friday. The hotel management were very flexible and patient through me having ... more
After over a year from me paying my first deposit to the actual event, I had my hand fasting ceremony at this hotel last Friday. The hotel management were very flexible and patient through me having to reschedule and then give very little notice due to red tape my American husband and I had to negotiate our way through to get to the stage of actually getting married. Although it was a small wedding with no evening reception, the staff could not have been more helpful. The wedding was different from anything they had done before and they were meticulously careful in making sure everything was set up exactly as I wanted and took a real and genuine interest in the proceedings. This was not a big money spinner for the hotel as there was no evening reception and no big bar bills or anything. I did have family staying at the hotel but only in four rooms so this did generate a huge income for them either, yet throughout the whole time, from the panic prior to the civil ceremony the day before through the whole of the ceremony day, the staff were more than helpful. They were wonderful. From my first approach to the then manager Alan when I booked the venue last year, through dealings with Gary when things were finally able to proceed to final preparation with Ashley, everything was done to make sure that my whole wedding experience went perfectly. The attention to every little detail and the help in arranging and moving items that the staff gave was exemplary. I was given not just great customer service but also great moral support. I would recommend this hotel to anyone getting married. I think that it is an ideal venue for a smaller wedding and the grounds are completely beautiful. I would also like to add that they did me a very great favour today in allowing me to come back to the hotel and retake some pictures which did not turn out. Overall the service, the cleanliness and layout of the rooms, the beautiful grounds and the quality of the food, as well as the personal and caring attitude of all the staff make this a great place to have your function. If I have any slightly negative comments, the mattresses are a little hard and a refurb to give a slightly more romantic bridal suite would take this hotel from really great to perfect less
TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for your very kind review. My whole team and I really enjoyed looking after your day and ensuring you have great memories to share.
I will pass on your kind remarks to everyone concerned.