Recently attended a function here. Upon arrival the function suite was not ready to accept guests at the notified time, we were directed by staff to the bar to have a drink and wait. In the 2 areas of the bar, all the tables were set for diners, including one rather large table decorated for a birthday party. We moved through to the lounge bar to sit, only to be moved on as this was later reserved for another private function.
Eventually we ended up in the conservatory to await entrance to the function. Not the ideal start to a night out, being moved around.
Having earlier bought drinks at the 1st bar, Went to the bar in the function suite for the same order, shocked when the bar staff tried to charge me more for the same round of drinks . Pointed this out to them, no apology offered, but, they did accept the lesser price. Bar staff were kept busy, but, no please/ thank you or any gesture of cheer from them all night. Come on guys lighten up a bit !
Hotel is in a lovely setting, but a little more friendliness, and organisation would have been much appreciated. less