07/06/2017 Sineadwicklow, Dublin, Ireland
As others have mentioned the exterior and drive up to the hotel is fabulous but that is where it ends. I stayed here from the 2nd to the 4th of June, the rooms were spacious and adequate for what we n... more
As others have mentioned the exterior and drive up to the hotel is fabulous but that is where it ends. I stayed here from the 2nd to the 4th of June, the rooms were spacious and adequate for what we needed, However my daughters were attending a dance competition being held in the hotel and went down for breakfast on the first morning of our stay. It was a self service buffett however toast and eggs had to be ordered. We went to get cereal for the girls and there was no bowls, there was also no milk left, I went to grab a coffee and there was no cups, or coffee left, there was no juice glasses. The duty manager was the only person on serving, my friends were waiting 40 mins on their egg order and toast. Eventually when we saw the duty manager we asked for our order of eggs and toast and mentioned there was no cereal bowls, coffee, milk, cups, juice glasses ect. As he was on his own trying to serve three tables this was unacceptable. I went to reception nobody there. Came back got our eggs and they were stone cold. Then i saw a bucket left beside my table with left over slops in it. We got up and left and complained to another manager as the duty manager was clearly overwhelmed with the amount of complaints. There were not terribly bothered but took off the price of the breakfast from our bill. We had no time to feed our children before they danced that mornng! I ordered lasagne from the dinner menu later that day, lets just say it was basically layers of pasta and sauce and no meat. On Saturday night I was woken by a very loud noise which sounded like pipes or heating or something, I left it for about half an hour as I thought it would eventually stop then my daughters woke so I called reception. The porter came up and agreed it was very loud and said he would have a look, he came back up saying he couldnt find out what the problem was and was very sorry and he would explain to the reception the following day and I would be reimbursed for the inconvenience. The noise was gone about 30 mins later as he found out it was the hot water pipes. The following morning on checkout I explained that we were up for 2 hours during the night and I didn't as much as get a sorry. Its a real pity that the reception staff let this hotel down. we travelled as part of a group of 15 and it was a disaster. This hotel has the potential to be a great hotel but the food and staff really let it down. less
, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Cartland Bridge hotel.
I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.
We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.