Here Again ! and what great views of the city !
18/02/2017 j0hnsellers, Lincoln, United Kingdom
Stayed in a deluxe room which was warm and comfortable and spotlessly clean. The hotel also provide a really good supply of complimentary tea and coffee , including a caffatiere. The breakfasts at the... more
Stayed in a deluxe room which was warm and comfortable and spotlessly clean. The hotel also provide a really good supply of complimentary tea and coffee , including a caffatiere. The breakfasts at the hotel were really great with a good selection of cereal , hot cooked breakfasts fruit and yogurt etc. and we felt that they were much more interesting than our last visit. Our only slight dissappoitments were a lack of hot water in our room on the first day ( I mentioned this to reception and they were helpful with rectifying the problem) and on the first evening we ate in the restaurant and had the flat iron steak which was lukewarm on receipt, we mentioned this to the staff, who were helpful but we didn't get any response from the kitchen a bit disappointing really. As on our last visit we found the hotel very convenient for the city centre via the bus for £4 return ( ticket valid all day for unlimited travel) . The parking fasciities at the hotel are very adequate and secure and it has a good bar with pleasant staff. We will be back again probably later this year? less
BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Thank you for your recent review. I would like to take this opportunity to apologise for the shortcomings in service you experienced during your visit.
We have been undertaking extensive work on our heating system over the past 6 months in order to improve the delivery of service to our guests and unfortunetly this did impact some bedrooms on the dates of your stay.
Andrea Paton, General Manager