Best Western Edinburgh South Braid Hills Hotel

We decided to visit the Christmas Markets in Edinburgh and booked this hotel as got a good price for an overnight stay with breakfast. The hotel was easy to get to by car. We parked and then got a bus into Princes Street. This took about 15 minutes. On returning from markets we had a drink in the bar; very reasonably priced. Our room was very nice, the bed was so comfy and the room clean. Breakfast was fantastic. There is a wide selection of cooked food, pastries, cereals, yogurt and fruit. Staff are very nice and very helpful. I would recommend this hotel. less

Stayed overnight to visit the Edinburgh Christmas Market. Bus is 2 mins from hotel down a flight of steps. Bus in and out of Edinburgh no problem. Room quite small but adequate. Lovely towels in shower. Breakfast was very good and varied. Sleep quality was good. Staff were friendly and helpful. Only negatives were some housekeeping issues that I reported to Reception when leaving. less

POOR RESPOSE to short measures in bar. "Pints" served in tulip glasses designed for smaller quantities of strong ales. I gave a good-natured demonstration to the barman with a pint glass of Guinness but he incorrectly insisted that the CE mark is the pint indicator! It has been impossible to achieve a response to my friendly emails. A pity as this used to be a quality traditional hotel. less

Firstly, the good bits.......dinner in the restaurant was very good and with excellent service. Breakfast also very acceptable Now for the rest......upon check in I was told I had been upgraded to an executive room - when I got to my room I was disappointed to find it smaller and of poorer standard than previous stays when I had not been upgraded !! The problems were numerous: 1. Lingering smell of stale B.O. 2. When closing curtains the whole edifice came away from the wall (possibly a problem noted before and fixed with a “band aid” approach). When I called to report this, 2 people arrived (1 a waiter from restaurant) to fix but said it was a big job. I gave them the right answer and suggested they fix in morning and they seemed relieved. No offer of alternative room was made. 3. TV not working properly (max 30 seconds viewing before switching off and on again continuously 4. Tepid water in bathroom (even when overriding the temp control and going for max) 5. Received a call from reception at 11.03 reminding me check out was 11.00 despite having privileges of late check out due to BW membership status When I checked out I mentioned all of these issues when asked and received apologetic responses and was promised a follow up by email. 2 weeks later and the promised follow up has not been delivered I don’t expect everything to be perfect during a stay, but this was a catalogue of errors, and you can tell more about a hotel and it’s management, not by the issues encountered, but how they are handled by after sales service. Sadly, the after sales service has been as non existent as the quality received during the stay Improvement not likely if this is the approach to problem solving and customer satisfaction I have not experienced any issues during previous stays so I do wonder what has led to these disappointments on this occasion but alas I guess I will never know less

Old fashioned, quaint but infrastructure & customer service a bit lacking. I arrived in the dark. No clue where door to reception was. Climbing the steps from the road to the hotel was dodgy at night and in icy conditions potentially lethal. I was misinformed about the cost of breakfast, being told it was over £17 when I found out at checkout there is a £10 residents rate. Too late as I skipped breakfast....My room was pleasant but most of the TV channels suffered from a weak signal & were unwatchable. The shower door did not close & after the room had been serviced there was intermittent no replacement coffee, milk or biscuits. The foot towel & only glass went missing on different days. A bit shoddy. less