Good location, comfortable hotel
09/02/2016 Gordon M, Hong Kong, China
Booked this hotel for the weekend of the Calcutta Cup. Prices were steep for room only, but this has to be expected during a major sporting event. Room was recently updated and was well appointed an... more
Booked this hotel for the weekend of the Calcutta Cup. Prices were steep for room only, but this has to be expected during a major sporting event. Room was recently updated and was well appointed and clean. In the first room allocated the hearing was inoperative, and so was the telephone which was inconvenient. After complaining, the room was changed. We were accommodated in an annex, but it was close to the main hotel. Room facilities were good, but the lack of hot meals after approx 2130 in either room service or the restaurants was poor. In addition a £5 minimumcharge for a room service tray was considered excessive.
Location outside city centre was no problem as there was a frequent bus service ( £1.50 per journey ) right into Princes Street.
All in all this was a pleasant hotel. Some consideration should be given extending the hot meal service, and reducing the room service charge. less
BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Thank you for taking the time to review your recent stay during the 6 Nations Rugby match held in Edinburgh. Please accept our apologies for any inconvenience caused by your bedroom issue, following an investigation your original bedroom did have an issue with the electricity circuit which has now been repaired and I am pleased our reception team did accommodate in an alternative bedroom.
I would like to thank you for your comments on late food options which I will review with our Head Chef.
Andrea Paton, General Manager