Best Western Edinburgh South Braid Hills Hotel

Have stayed here previously on an Itison and wasn't too impressed but had higher hopes this time for a room costing £199 for 1 night b & b. Sadly I was wrong. The bar, restaurant & food are excellent but the rooms are awful. Tiny is an understatement. No room for toiletries or towels in the shower room. Enough floor space to walk around the bed, thats it. Tip to management: when you have tiny rooms fix things to the walls instead of having tiny bedside cabinets crammed with lights, phones & clocks. We had an outdoor terrace that was filthy with bird droppings so unusable. Cleanliness in general wasn't great ( dust everywhere & hair shavings in the bathroom sink). But by far the worst thing was the constant beeping from the boilers outside that kept us awake most of the night. Giving this 3 stars for the public areas, food & staff but if the review was based on the room only it would get 1 star. less

I thoroughly enjoyed my stay there, the room was nice and the staff were very helpful and professional, especially the young dark-haired receptionist whose name I do now know. Handy for walking to town, and the free car parking was great too. less

Telephoned around 9am to make a booking for a post funeral function. It took 3 calls and considerable ringing before someone answered. They were sorry but the relevant person did not commence work until 9:30am. However, I would be called back; I wasn't! After a very busy morning, I again telephoned to the Braid Hills Hotel in the early afternoon to find out why they didn't call back, and got transferred to an answering machine. I re-dialled, explained the issue, and...... got re-directed to an answering machine. After a re-iteration, I telephoned and demanded to speak to a manager and got an answering machine. My next call reached a minor 'senior' who apologised and informed me the required day was fully booked for funerals. The funerals they were catering for were arranged over a week previously. If only I could intimate my demise so timely that would allow my dependants to book the funeral party at the Braid Hills Hotel. less

Booked here primarily on pricing, with a reasonable location a little our of the centre, and parking available. Pleasantly surprised with the room and the facilities. We were housed in the Annex, with a clean and well equipped room and good sized en-suite. We arrived earlier than the 3pm check-in time so had a drink in the bar and a bite to eat on the terrace while enjoying the view. No complaints at all, and considering the price, this is well worth a look. Would use again for sure. less

I have stayed at this hotel a few times and it never fails to disappoint An added bonus this time the rooms have been upgraded to a very high standard. The staff are always friendly and happy to help. The food is always to a high standard, and the breakfasts are fab, plenty of Choice. The hotel is situated on the top of a bank and the views are spectacular. There are plenty of parking spaces, and a nice seated area around the hotel where you can sit and relax with a drink and a lovely meal Situated on a bus route which is right outside the hotel, it will get you into the centre in no time. There is a beautiful park over the road from the hotel which is well worth a walk round as well less