Lovely staff, lovely terrace, but food lacking a wee bit.......
We wanted as it was a lovely sunny afternoon, to go eat on the terrace of this hotel. It was open when we visited, We ordered starters and main courses, wine water and cider. Starters were great, goats cheese tart and salad, lentil soup and chicken wings coated in coriander and ? cannot remember exactly but my son loved them.
Main courses, both myself and husband had fish coujons, and chips, 3 large coujons 2 were lovelyband moist, cooked very well, one dry, each plate.. What let the plates down really were the fat chips, they were lightly cooked and soft, not crispy at all.. My son asked for the burger which were told could not be asked for ie, rare, medium etc, just as it comes, well it was very dry. He left most of it. and of course the chips were as ours were, soft and not crispy, the lovely waitress asked if everything was ok, my sone being embarrassed, said it was ok, he wasnt that hungry, but I said, no, the burger was dry! when the bill came, the waitress said, its ok, we have taken the soup ? off the bill as the burger wasnt good! I couldnt believe this, why the soup , when it was the burger that was dry and the chips were horrid? Not good customer service, not from the waitress, I have a feeling she didnt have the deciding vote. Shame really as its a nice place and nice setting. But will not be back now........ less
BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Thank you for your recent review. I would like to take this opportunity to apologise for the shortcomings in service you experienced during your visit to our 1886 Restaurant and Terrace.
I will discuss all the points on your feedback with our Head Chef.
Andrea Paton, General Manager