Booked this hotel last minute after deciding to stay overnight rather than drive up and then back down to Yorkshire on the same day. Hotel situated out of the city and faces a very nice public park. When we arrived, and although we had booked via their own website, there seemed to be no record of our booking. However, we were assured that they did have rooms and, due to their mistake, they would upgrade us to a better room.
Room was clean and comfortable, with tea and coffee making items and usual toiletries etc. Large T.V in the room as well as a smaller T.V in the bathroom. Free WiFi. Dinner in the restaurant was very pleasant. Having decided to go into the city centre for the evening, we only needed to descend a set of stairs from the hotel front car park, to cross the road for a bus directly into the city ( return bus stop at the foot of the stairs. All very easy). The following morning we arrived in the restaurant about 20-25 minutes before the end of the breakfast session. There were most items available but my husband would have liked a chocolate croissant to finish his meal. I asked a very nice waitress if we could have some as there were none displayed. She told me she would ask the chef but her tone and body language told me she didn't hold out much hope. When she returned to the table she told us that the chef had refused to provide any more as they would take 20+ minutes to cook. On checking out we were asked by the receptionist if we had enjoyed our stay and whether everything had been to our satisfaction. We mentioned the croissant saga and she immediately insisted on taking our pre booked breakfast charge of our bill as she felt we had arrived in the breakfast room in plenty of time to expect every aspect of the breakfast to be available to us. We checked out and were offered the opportunity to leave our car in their car park whilst we again went into the city centre for a look around.
All in all a good stay. Staff were helpful and professional (except the chef). Easy access to the city centre on the bus. Dinner and breakfast very enjoyable. Would have given 5 stars had there not been a couple of hiccups, even though, in fairness, they were remedied by the hotel. Would definitely stay again if in Edinburgh and would recommend to family and friends less