27/08/2016 traceyp797, Bristol, United Kingdom
Despite good first impression and friendly reception staff stay was dis appointing - 1st room had broken wardrobe door, room smelt, no iron, phone broken. Housekeeping v helpful, moved us - 2nd room l... more
Despite good first impression and friendly reception staff stay was dis appointing - 1st room had broken wardrobe door, room smelt, no iron, phone broken. Housekeeping v helpful, moved us - 2nd room lovely and provided iron and board.
Breakfast very disappointing, it felt like cueing for school dinners, and we had to make several visits to collect the cooked breakfast, as they ran out. Food was only luke warm.
We were only there for 1 night and paid nearly £200 and don't feel that we got value for money at all. less
BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Thank you for taking the time to review your recent stay.
We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays.
The issues you raised with your bedroom were reported immediately to our in house maintenance team by our Housekeeping Manager and have now been rectified. I am pleased that your alternative room did meet your expectations.
Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during breakfast and please be assured I will discuss your feedback with the management team.
If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email.