Five years on, .... and another enjoyable visit.
It is sometimes a mistake to try to repeat an enjoyable experience but, based on our last visit to Edinburgh in 2010, we had no hesitation in seeking to stay at the same hotel for a few days. The... more
It is sometimes a mistake to try to repeat an enjoyable experience but, based on our last visit to Edinburgh in 2010, we had no hesitation in seeking to stay at the same hotel for a few days. The hotel has undergone a major makeover that has achieved significant improvements in the shared areas, e.g. bar and dining room, but without undermining the traditional style. The makeover to date gets full marks from us, and we saw two guests taking photos of the portrait paintings on the walls (perhaps they are unaware of the excellent National Portrait Gallery in the City Centre).
A consistent feature of a good Best Western is the quality of the staff and Braid Hills scores highly on this measure. We particularly like the variety – all very different individuals yet doing their job to a good standard. On this visit we noted the gent running the bar, and the waitress who has worked at the hotel for eight years, but we can just as easily highlight the excellent Reception staff. Similarly, housekeeping was operating to a high standard, and the ladies responsible for this are not averse to greeting and talking to guests. All good signs of a well staffed and managed managed hotel.
We like the feel of Braid Hills; it provides the relaxing leisure experience that is the reason for our visits. If we force ourselves to be objective, i.e. being a bit critical of a place that we subjectively like, then we think that there is scope for tweaking the restaurant Dinner menus in both content and presentation (to screen out the significant pub menu feel). More importantly, as it affects most customers, there is scope for delivering a more consistent performance at Breakfast (e.g. complete table settings, a replete selection of jam/honey/butter/flora on every prepared table, warm plates at the hot plate, and proactively restocking the hot plates and cold offerings).
Whilst there is always some opportunity for criticising a hotel, we focus on enjoying ourselves and we find that Braid Hills provides us with an enjoyable experience at sensible prices. We look forward to trying one of the refurbished rooms in the next twelve months. less