My husband and I stayed one night after the funeral of a very close family member. Accommodation and food all good but what really stood out was the quality of the staff and the service they provided.... more
My husband and I stayed one night after the funeral of a very close family member. Accommodation and food all good but what really stood out was the quality of the staff and the service they provided. From the moment I phoned to enquire about the possibility of a very small family gathering after the funeral to the moment we left the day after the funeral the service was nothing short of excellent. Nothing was too much trouble, all the staff were both very professional and friendly and compassionate. While they were clearly understaffed, particularly in the evening, it did not affect the smiles on their faces nor their attention to customers. (Best Western, please take note, this hotel needs more staff.) We have nothing but praise for all the staff. They made what was a desperately sad time for our small family group as easy as possible. less
Michael Balman, Owner at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Thank you so much for leaving us with such an amazing review following your recent stay here at the Braid Hills Hotel in Edinburgh.
I am delighted to get such wonderful feedback in regards to the team as they really deserve all the recognition for there pro active attitudes in ensuring all our guests have a fantastic stay. They are a fantastic team and I will be sure to pass on your comments to them individually.
It is wonderful to see that you enjoyed all the aspects of your stay and we hope that we can welcome you back again in the future.
Michael and all the team at Braid Hills Hotel