Family room not fit for older children.
20/04/2017 littleambs, Newcastle upon Tyne, United Kingdom
We booked a family room for ourselves and two children. A girl of 13 and boy of 11. The one sofa bed provided for the two of them to sleep in together was not adequate. They didn't want to squash toge... more
We booked a family room for ourselves and two children. A girl of 13 and boy of 11. The one sofa bed provided for the two of them to sleep in together was not adequate. They didn't want to squash together and sleep on the same bed and I couldn't blame them. I telephoned reception to see if there was anything they could do, requesting a camp bed or something to be told they couldn't do anything. With no other options we requested another quilt so they could at least have their own blanket. We were told this was no problem and they would deliver to the room. This did not arrive. Room itself was clean, pretty location but did have a bit of road noise. TV signal terrible and wifi tempremental. Breakfast was buffet style and not to my taste. All in all good value but would not stay again with my children. less
BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel.
I would like to take this opportunity to apologise for the dis-satisfaction regarding your family bedroom. I have double checked our online description for our family bedrooms and this is stated as 1 double bed and 1 sofa or single bed. I can fully appreciate how the available beds in this bedroom did not suit the needs of your party and I am deeply apologetic we could not provide an additional bed after you had checked in as during the Easter holidays we did have lots of families staying in the hotel and unfortunately all of our additional beds were in use.
Once again please accept our apologies for not meeting your expectation on this occasion.
Andrea Paton, General Manager