Best Western at Historic Concord

740 Elm Street, Concord, Massachusetts, 01742-2101, United States
based on 792 reviews Trip Advisor Logo
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Best Western at Historic Concord

Youll feel right at home at the Best Western at Historic Concord. Experience it all with the excitement of Boston nearby, historic sites, national parks and generous amenities. If youre looking for a newly renovated property then look no further than show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western at Historic Concord

Traveller Overview:
4.5 Rating: 792 reviews
Excellent 50%
Very Good 34%
Average 10%
Poor 2%
Terrible 0%
Rating

Jennifer T, wrote review 01/01/2020

Awesome affordable hotel!!

This hotel was a wonderful surprise!!! Great value and very clean for a "hotel for dogs"! Breakfast was great and service very friendly. Any requests, even for maintenance, were met with a fas... more

Owner Response
SamanthaC4102, General Manager at Best Western at Historic Concord, responded to this review
Thank you very much for taking the time to review your stay with us. We are pleased to hear we surprised you! We strive to provide the best customer service possible and its nice to hear we are doing a great job! We appreciate your compliments on our staff, and our breakfast. We hope you and your four legged friend enjoyed your stay in Concord and we hope to see you again.
Rating

rjfm2000, wrote review 05/12/2019

Concord ma

Grate location and staff. Well stay there again no question Well stocked breakfast and good quality. You can always get coffee in the lobby and the staff is willing to help Thank you and h... more

Owner Response
SamanthaC4102, General Manager at Best Western at Historic Concord, responded to this review
Thank you for taking the time to review your stay with us. We appreciate your compliments on our staff and our breakfast! We strive to provide the best customer service possible and its nice to hear we are doing a great job of that. We hope to see you again soon!
Rating

theweezer64, wrote review 24/11/2019

Great price

Conveniently located near friends and family we stay here every chance we get. Comfortable and affordable and the best damn pancake maker in Massachusetts worth stopping and relaxing , breakfast was a... more

Owner Response
SamanthaC4102, General Manager at Best Western at Historic Concord, responded to this review
Thank you for taking the time to review your experience here with us. We appreciate your compliments on our breakfast and are so happy our location is convenient for you and your family and that you enjoyed the pancake making machine! We hope you will come back and visit us again soon.
Rating

Laurel W, wrote review 17/11/2019

Great value in a super location for Concord's historical and literary destinations!

Having grown up in Concord, it was a delight to come back and stay right in town for a family event. The rooms were tastefully decorated with Concord decor and super clean and comfortable. The compl... more

Owner Response
SamanthaC4102, General Manager at Best Western at Historic Concord, responded to this review
Thank you for taking the time to write such a detailed review of your stay. We are so pleased you had a great visit on your trip back to Concord and hope you had a chance to revisit all the wonderful historical sites! We appreciate your compliments on our hotel and are so happy to hear you enjoyed our complimentary breakfast buffet and its variety. We hope to have you as our continued guest next time you are in the area.
Rating

259rosier, wrote review 15/11/2019

Solid 3 Star Hotel, -1 for Rude Worker

Booked this hotel for its 4.5-star rating. Was disappointed to discover that this is a solid 3 star hotel if everything else went smoothly. The hotel and its facilities are dated. It’s one step up fro... more

Owner Response
SamanthaC4102, General Manager at Best Western at Historic Concord, responded to this review
Thank you for the compliments on our breakfast and our front desk and housekeeping staff. We are sorry to hear about the attitude of the breakfast staff, we will be sure to speak to her immediately regarding this issue. We strive to provide the best customer service possible and we are sorry to hear this was not evident during your stay. We hope you will stay with us again in the future so we may offer you a superior experience. As for smoking, we are a non smoking hotel, but we do allow smoking outside. We are sorry to hear someones smoke wafted into your room. In the future we'd be more than happy to go and ask them to step further away from the building on your behalf.