Best Western at Historic Concord

740 Elm Street, Concord, Massachusetts, 01742-2101, United States
based on 799 reviews Trip Advisor Logo
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Best Western at Historic Concord

Youll feel right at home at the Best Western at Historic Concord. Experience it all with the excitement of Boston nearby, historic sites, national parks and generous amenities. If youre looking for a newly renovated property then look no further than show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
740 Elm Street, Concord, Massachusetts, 01742-2101, United States

Reviews of Best Western at Historic Concord

Traveller Overview:
4.5 Rating: 799 reviews
Excellent 50%
Very Good 34%
Average 10%
Poor 2%
Terrible 1%
Rating

davidvA1340FM, wrote review 22/02/2021

Worse customer service anywhere

recently my significant other started a Nursing Job to help Emerson hospital. today was her first day and walk to work and does not have a car. She regrettable left her phone (with cards) at the hospi... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
Thank you for taking the time to share your feedback regarding your experience. I'm sorry to hear that it was less than exceptional. I do look forward to connecting with you personally to review this experience. I would like to clear up any miscommunications regarding your significant others conversation with Matt regarding cab services in the area or the lack there of. We hope to have the opportunity to provide a much improved experience for you and your significant other. Stay healthy and safe.
Rating

ProfNewYork, wrote review 13/09/2020

Unsafe option during Covid19 period, but otherwise ok

Was a nice room, great location, and decent otherwise for stay in Concord. In not one instance were hotel staff wearing masks inside when we were in the reception area. Once asked, the two employees p... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount. We sanitize the front desk after every guest checks in, we have plexi glass up at the front desk and a hand sanitizer station. We offer a contact less check in process. I am deeply sorry the front desk clerk forgot to pull up there mask when you were in the lobby. The staff have been spoken to, thank you for bringing it to our attention. Thank you for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

stevelotte, wrote review 30/07/2020

Great location for family visit

We chose this hotel for the reviews about its safety and cleanliness during the pandemic. We were pleased with our room and the front desk staff. Our room was very clean. As we were told, it was no... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
Thank you for your review! We hope to see you again post covid so you can enjoy our breakfast buffet!
Rating

kehixon, wrote review 09/06/2020

I love this place!

Tanya and Sam at the front desk are so nice and very helpful! Lionel keeps the place looking great! I didn't catch everyone's name but they all deserve credit for a job well done! I really enjoyed my ... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
Thank you for your kind review! We hope to see you again soon!
Rating

christinebO6126FK, wrote review 17/02/2020

Comfortable place to stay

I feel confident I will haven a good stay if I reserve here. The shower has plenty of hot water and an adjustable showerhead. The only drawback is there is no elevator and the breakfast room is on ... more