Best Western at Historic Concord

740 Elm Street, Concord, Massachusetts, 01742-2101, United States
based on 798 reviews Trip Advisor Logo
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Best Western at Historic Concord

Youll feel right at home at the Best Western at Historic Concord. Experience it all with the excitement of Boston nearby, historic sites, national parks and generous amenities. If youre looking for a newly renovated property then look no further than show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
740 Elm Street, Concord, Massachusetts, 01742-2101, United States

Reviews of Best Western at Historic Concord

Traveller Overview:
4.5 Rating: 798 reviews
Excellent 50%
Very Good 34%
Average 10%
Poor 2%
Terrible 0%

ProfNewYork, wrote review 13/09/2020

Unsafe option during Covid19 period, but otherwise ok

Was a nice room, great location, and decent otherwise for stay in Concord. In not one instance were hotel staff wearing masks inside when we were in the reception area. Once asked, the two employees p... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount. We sanitize the front desk after every guest checks in, we have plexi glass up at the front desk and a hand sanitizer station. We offer a contact less check in process. I am deeply sorry the front desk clerk forgot to pull up there mask when you were in the lobby. The staff have been spoken to, thank you for bringing it to our attention. Thank you for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

stevelotte, wrote review 30/07/2020

Great location for family visit

We chose this hotel for the reviews about its safety and cleanliness during the pandemic. We were pleased with our room and the front desk staff. Our room was very clean. As we were told, it was no... more


kehixon, wrote review 09/06/2020

I love this place!

Tanya and Sam at the front desk are so nice and very helpful! Lionel keeps the place looking great! I didn't catch everyone's name but they all deserve credit for a job well done! I really enjoyed my ... more


christinebO6126FK, wrote review 17/02/2020

Comfortable place to stay

I feel confident I will haven a good stay if I reserve here. The shower has plenty of hot water and an adjustable showerhead. The only drawback is there is no elevator and the breakfast room is on ... more


Rob V, wrote review 02/02/2020

Clean room and friendly staff

Is there really anything more that I need from an inexpensive hotel? No there is not. I just want a clean place to lay my head and then a clean shower. Friendly staff to start and end my stay make a h... more