Just needs a few improvements but would stay again
23/06/2019 Cwpappa, Las Vegas, Nevada
The location is very good for visiting Concord, MA. It is also next door to a couple of restaurants. (We ate at the Italian restaurant which was very good.) The staff at this Best Western is fabulous.... more
The location is very good for visiting Concord, MA. It is also next door to a couple of restaurants. (We ate at the Italian restaurant which was very good.) The staff at this Best Western is fabulous. The free parking is ample. The breakfast is good, and it was nice to see a pancake machine (just press a button to use). There was also an ingredient list for breakfast items for those with food allergies. I also appreciated the reasonably-priced sodas in the soda machines.
With all of these pluses, the hotel should be a 5 ... but there are a few items that need to be fixed that bring down the rating: 1) Either fix the start button on the guest washer or get a new one. 2) Fix the alarm system so it isn’t so sensitive. I am sure it is already on the hotel’s to-do list as it must be aggravating to have the fire department arrive to reset the alarm. 3) Upgrade bathroom fixtures and plumbing. Our toilet didn’t work upon arrival. Maintenance staff did fix it.
I will reiterate that staff was helpful, friendly, and welcoming. The rooms were clean and comfortable. I would stay here again...but the hotel does need to have some more money put into it - it really is a very good location and worth the investment. less