17/03/2017 Zoie65, Mass
This hotel needs a make over from top to bottom, The halls have an old musky smell, The bed was so hard it was the equivalent of sleeping on bricks, I didn't have body aches until I laid in the bed, I... more
This hotel needs a make over from top to bottom, The halls have an old musky smell, The bed was so hard it was the equivalent of sleeping on bricks, I didn't have body aches until I laid in the bed, I tossed and turned for hours, Finally I had to get up due to back and hip pain. In the shower there was a tan non skid matt the kind with the suction rings on the underside, When I turned the matt over, there was hair curled around some of the suction ring, and the tub was stained, just gross.
The staff was very pleasant and accomadating, There is a refrigerator in the room, The furnishing is old and dated and the carpet is stained. On the plus side I did not have anything crawling on me, less
Samantha C, General Manager at BEST WESTERN at Historic Concord, responded to this review
Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We take great pride in the cleanliness of our guestrooms and we are disappointed that we did not provide that service for you. Please know that we are taking your feedback very seriously and that we have already addressed those items mentioned. Again, I apologize about the inconvenience and hope to provide a better experience in the future.