Best Western at Historic Concord

740 Elm Street, Concord, Massachusetts, 01742-2101, United States
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Best Western at Historic Concord

Youll feel right at home at the Best Western at Historic Concord. Experience it all with the excitement of Boston nearby, historic sites, national parks and generous amenities. If youre looking for a newly renovated property then look no further than show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
740 Elm Street, Concord, Massachusetts, 01742-2101, United States

Reviews of Best Western at Historic Concord

Traveller Overview:
4.5 Rating: 802 reviews
Excellent 50%
Very Good 34%
Average 10%
Poor 2%
Terrible 0%
Rating

chenchen228, wrote review 30/07/2021

Very happy stay

We stayed in Concord to tour some local colleges. My daughter and I were very happy with our room. The breakfast was very good and rooms clean. The internet was flawless. We wish we had time to try th... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
Thank you for sharing your review! We hope your daughter gets into one of the local colleges and you become a frequent guest! Best of luck on the college tour!
Rating

KyTraveler521, wrote review 01/06/2021

Good stay for weekend trip

The Best Western at Historic Concord provided us with a clean, affordable stay during our visit to New England. The hotel is close to Minute Man National Historic Park and other area historic sites. T... more

Rating

hlb2788, wrote review 10/05/2021

Definitely outdated. But ok to sleep.

Everything is outdated. The exterior is bad looking. The room isn’t updated. Need to shower with door closed so fire alarms aren’t set off. But I just needed a place to sleep and it was fine to sleep.... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

davidvA1340FM, wrote review 22/02/2021

Worse customer service anywhere

recently my significant other started a Nursing Job to help Emerson hospital. today was her first day and walk to work and does not have a car. She regrettable left her phone (with cards) at the hospi... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
Thank you for taking the time to share your feedback regarding your experience. I'm sorry to hear that it was less than exceptional. I do look forward to connecting with you personally to review this experience. I would like to clear up any miscommunications regarding your significant others conversation with Matt regarding cab services in the area or the lack there of. We hope to have the opportunity to provide a much improved experience for you and your significant other. Stay healthy and safe.
Rating

ProfNewYork, wrote review 13/09/2020

Unsafe option during Covid19 period, but otherwise ok

Was a nice room, great location, and decent otherwise for stay in Concord. In not one instance were hotel staff wearing masks inside when we were in the reception area. Once asked, the two employees p... more

Owner Response
Samantha Cummings, General Manager at Best Western at Historic Concord, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount. We sanitize the front desk after every guest checks in, we have plexi glass up at the front desk and a hand sanitizer station. We offer a contact less check in process. I am deeply sorry the front desk clerk forgot to pull up there mask when you were in the lobby. The staff have been spoken to, thank you for bringing it to our attention. Thank you for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.