Nice hotel, wonderful staff
11/11/2019 dtfwisconsin, Wisconsin, USA
We arrived 7:30 in the evening, having gotten advance confirmation from BW that we could redeem a free-night voucher. When we arrived, the desk clerk, Ashley, told us that due to a computer problem w... more
We arrived 7:30 in the evening, having gotten advance confirmation from BW that we could redeem a free-night voucher. When we arrived, the desk clerk, Ashley, told us that due to a computer problem we couldn't use the voucher. She worked for a half hour, contacting BW to try to find another hotel that would close enough to use the voucher at and when that didn't work, to try to get BW to cancel our now-useless reservation so we wouldn't forfeit points. Although unsuccessful, she assured that it would be taken care of by morning. We paid for a room and checked in. The hotel is old fashioned, with each room opening to the outside. Our room was in perfect order. nicely decorated and furnished, and spotless (as was the lobby area). WiFi worked fine, complaints of a previous reviewer notwithstanding. The next morning breakfast was very nice with a large selection and nice variety. Everything was fresh and the breakfast area was clean and continuously tidied up by Lisa, the morning desk clerk. When I checked with Lisa to confirm that the reservation had been canceled, she assured me that it had but told me that she had contacted BW and arranged for us to be able to use the voucher after the fact and that the hotel would refund our payment, This is a very nice, well-run and well tended hotel. Ashley and Lisa were wonderful and went way out of their way to help us and turned what began as a bad experience into a very positive one. I recommend this hotel highly. less
GM B, Manager at Best Western Ashburn Inn, responded to this review
Thank you for leaving a great review on the behalf of your experience with us. We appreciate your feedback to assure we continue to give each of our guests a memorable superior stay with us. Including the experience you had with our front desk personal. We do in fact have outside parking that is convenient to loading or unloading belongings for our guests convenience. We look forward to seeing you in the future.