Gave it one more chance, won’t be back
05/08/2019 SleepSeekingMom, Pewaukee, Wisconsin
We stayed at this property years ago and had such a great experience, we came back in the same trip! We stayed on the club level and really enjoyed the club lounge. We came back two years ago and were... more
We stayed at this property years ago and had such a great experience, we came back in the same trip! We stayed on the club level and really enjoyed the club lounge. We came back two years ago and were really unimpressed but thought it may have been just a bad couple of days, so we came back this week. We love that it’s connected to a great mall, check in staff is always friendly and the fitness center is really nice. But the rest of the place is run down, not very clean feeling and smells. It seems like a mix between a hotel signature scent and chlorine. We were on the 12th floor and the pool is on the 3rd, so I don’t think it’s that. The room was warm on a hot summer night. We turned the temp down all the way but it was still too warm for the heavy comforters. The club lounge is crowded and the food is poor. Our first couple of stays we could grab a water at any time but the water was put away after the evening reception time. So sad to see a hotel that we once loved fall so far over the years. less
Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
We definitely appreciate your candor and taking the time to point out the things you like in the midst of the areas we can improve. If I may entice you for future stays, we are about to start a renovation and that will allow us to bring delight to some of these areas you may have felt not up to par. Please accept our apologies that we did not meet the expectations of prior stays. We are excited moving forward as we bring change to the hotel.