My Partner got us Ticket to Il Divo, at first it was just the two of us but my mother in law chose to join us, I already had a good hotel booked but could not get a extra room, I found this Hotel and was quite happy with reviews, 209 excellent reviews ?? I am not sure we stayed in the same hotel.
On arrival we where greeted by a very helpful yet stern lady at reception we checked in when to our rooms of which one is directly above the Kitchen, and not far from the Main entrance of the high street.
once you climbed the stairs you could feel the building getting warmer, walked down the passage you could feel the radiators where on ?? Middle of a heat wave and the heating is on ??? Now i understand old building get cold but this was stupid, 26 degrees out side and we have the heating on ??
We chose to go for a quick wonder before setting off to he concert, i asked for a fan and was told they will see what they can do, With the lovely lady who could easily pass for a head mistress at a naughty boys school rolled her eyes as if to say p-off, i explained that we use their chain quite often and all the other sister hotels do not have this problem, they have sufficient fans for all rooms, to be honest travel lodge have enough fans for all their rooms, head mistress replied we only need fans for 10% of the number of rooms we have.
I explained the situation of the location of the room , the street noise with windows open even though this did not help as there is no wind due to location of room, the staff stand at the bottom smoking and yapping so that also does not help. Again i got the rolled eyes.
To be fair by the time we got back from the concert they had found me one thinking they should all go put their super hero costumes on and celebrate giving me a grin the cat has who got its milk the headmistress strained a smile. I thanked her and mad my way to my room.
it was the most ridiculous thing i ever seen, but it was a fan and i hoped it would cool the room to some extent, been a refrigeration engineer i knew my hopes where dashed as it was useless, noisy and about as helpful as a chocolate fire guard.
I figured i get a cold shower then get to bed, this was not going to happen as the shower setting will not go below 38 … i used the old style tap shower to get cooled off, the room temperature was stupid warm very uncomfortable.
I tried in vane to get some sleep, i even climbed into the empty bath hoping that it been cool would allow me to at least get some sleep, this did not work so i eventually got dressed and went to sit out side to the amusement of the night manager, which i should say was an absolute gent, really good at his job, offered me a cold drink to cool me down, on my second visit down stairs he gave me another fan, bless him he did not know it was the noise thing you have ever heard, it was at 3 am i had done this three times until i could not handle no sleep.
I went to the car park and slept in my van with the window open, and a/c on i got two hours sleep until the sun woke me up.
I am annoyed at this hotel I told them the heating was on and did nothing. I will be looking to speak with the senior managers to et a full refund on this stay as they would not listen to me on check out and did not want to make a scene in front of my partner and mother in law. less