Guy Fawkes Inn, Sure Hotel Collection by Best Western

Our first time at this hotel but certainly not our last.All of the staff were friendly and helpful and they even gave us information on the many attractions in the area.The food was excellent as was the chef and the breakfast staff could not have been more friendly. less

As we near another exceptional stay at the Guy Fawkes Inn, I truly believe this establishment is the one to beat in York. From the VIP treatment you receive throughout your visit to the dedicated staff you won't find anywhere else in York which will provide five star treatment from when you arrive to when you leave. Adam the manager has gone above and beyond for us during our time here. From arranging our dining plans before arrival to organising little things to make the stay extra special. He is nothing short of dedicated and hard-working. Stacy as the general manager is an absolute delight, warm, friendly and inviting she always exceeds expectations during every visit. Dan the supervisor enhances your experience when you stay, an all rounder who under extreme pressure rises to complicated challenges thrown at him and shows his commitment to his guests through dedication and passion. The value of your stay only increases when you meet Simon behind the bar, what an absolute gentleman, always with a smile on his face and a friendly hello, he makes you feel at home as soon as you arrive. A stay wouldn't be the same without the dedication and commitment from Wilson, we have known him for many years now and his work ethic is truly remarkable. He really puts in the hours and never loses his charm and smile, even through busy periods. The girls have been absolutely outstanding, special mentions go out to Laura, Katie, Alice and Ella. I can't fault them in any capacity, they all set the bar in their roles at Guy Fawkes and really thrive to boost your stay. Friendly, pleasant and dedicated, they have all made our stay here so enjoyable. A member of staff and I will apologise now as I do not know your name, a lovely blonde haired lady i can't possibly miss out , has been a true star, every time we entered the inn she always acknowledged us with her fun, vibrant personality and really been an absolute delight. She is a wonderful new addition to the team since we arrived. We have had several meals here and breakfasts have been absolutely delicious. The fresh produce used is outstanding, the team in the kitchen should be absolutely proud of their efforts because the dishes served (and we have tried many) really speak for themselves. Housekeeping is exemplary, Tricia and Agnieszka are the hidden gems behind the business, they really work-hard and it shows in the quality of their work. Another lady (I'm sorry again many names to remember) she takes the time to sit and chat with my family every visit and always asks us how are visit is going and is always excited for our yearly returns. She's an absolute star. I am always blown away by the level of commitment of every staff member at Guy Fawkes, every visit exceeds the next. They are like family each and everyone and they have truly exceeded our expectations again. The only downside is having to leave. Please if you read this, make this your #1 place to visit in York. You will not be disappointed. less

Service terrible. Entertainment was average at best. Bar staff completely rude and obnoxious. Wouldn’t waste my money funding such an establishment. A total let down and I could think of better places to give my custom. The toilets were filthy. No toilet roll. Overall a terrible experience. Avoid. less

We stayed at the Guy Fawkes Inn in York UK in May 2019 The best thing about it is it's location; right across the street from the entrance to the York Minster. It is a very old building with a small pub on the first level which didn't bother us. It wasn't loud. Because of it's age, the Inn had sloping floors which also didn't bother us. We thought it was quaint. Our room was average size with a decent sized bathroom and a comfortable bed. It was very clean. The breakfast was very good. You could eat from the buffet or order a breakfast. We enjoyed staying there for it's historical significance and it's location less

We stayed on our wedding night. Beautiful room with 4poster bed views.of the minster. Loads of charm and ambience no ghost though sadly...must have been my husband's snoring. Fantastic nothing else to say less