Guy Fawkes Inn, Sure Hotel Collection by Best Western

Wonderful pub in the centre of York, nicely decorated and lovely staff, loved the history too relating to Guy Fawkes. The garden in the back is a wonderful addition in the winter with heaters and candles. Would like to return when next in York for a meal. less

There’s a lot of improvements that could be made at the Guy Fawkes Inn. The location and the buildings aesthetic's are brilliant but it’s let down in other areas. Check in was a little chaotic, could be a smoother transition. We where in room 2 just at the top of the stairs, yes a little noisy but that’s to be expected on a Saturday December in York. We loved the character of our room (our cottage is 1450s so it’s right up our street) huge window that overlooked Guy Fawkes birthplace. Nice four poster bed that in our opinion was really comfortable, walk in wardrobe which my wife loved. The main thing that let this place down was the shower had a faulty thermostat. My wife is pregnant and cannot have it too hot or too cold. I reported this to the manager on shift and to be honest she did try her best to accommodate us to another room or another hotel but it was at that time not possible to move to another hotel as we had a meal booked within the next hour or so. The manager did offer us a bottle of champagne as compensation and a non alcoholic gin and tonic for my wife which was better than nothing. The other staff members where extremely apologetic and professional. The breakfast was really nice and the service was excellent (a little music in the background would have been nice) We got to York every December, and it’s the first time we’ve stopped at the Guy Fawkes Inn. Unfortunately the shower situation was enough to put me off returning as I would have booked a suite for next year. Nevertheless I’m still rating it 4/5 based on the character, location, breakfast and most importantly the response of the staff to my complaint. I think it’s easy for some people to give a really negative review based on one thing that went wrong but believe it’s unfair. Some pre guest checks and room audits need to be done to help this happening in the future. less

We enjoyed our afternoon dining experience. Very tasty food, well presented and served by very friendly polite staff. Lovely Oldy-worldy decor added to the overall ambiance. Would definitely recommend less

Second time stay for us. Similar experience for us and we would recommend it to others and we intend to return. The stay evokes the time of Guy Fawkes and the ambience and sympathetic modernisations give a feeling of early days in York. It’s an ideal location, close to York Minster and Stonegate and the Evil Eye gin shop. What more could you want? We ate in the restaurant on one night which all tasted great. less

Room 4 right above the bar, could hear everything all the way up to last orders. Cupboards in room was broken wouldn’t shut, internet wasn’t working, bed was horrible, and pillows were like bricks hardly slept Also £12 for a sausage sandwich is disgusting Also got charged for room water ?! less