Guy Fawkes Inn, Sure Hotel Collection by Best Western

Two night stay at this very authentic and haunted little inn in york. it was recommended to us by friends who many years ago had stayed. You can't get a better spot where the hotel is opposite the beautiful minster and everything is so accessible but the place did have it's draw backs. When you arrive you are basically being welcomed by pub staff / bartenders who in our view only have that skill set. We were checked in very slowly by a very lovely girl but didn't seem to have the basic knowledge of the system she was using. We noticed on several occasions that staff seemingly slipped from one role behind the bar to then serving in the dining room. I think check in would be more efficient if they had an actual receptionist on staff and the daily run of the place wasn't looked after by just bartenders with that knowledge! (Maybe an area of training is required) The food was delicious though at points service was a little slow. We sat for a good 15 to 20 minutes before we had to flag down the waitress who disappeared for long stretches of time and didn't return. My husbands pie he said was the best he had ever had and my fish and chips were very nice. But the dining experience was spoiled by the wait time for plates to be clear after out mains were finished, we retreated back to our room and left having a dessert because of this, and in our eyes that's a loss to the business when staff don't have attention to detail. Breakfast was again nice but making your own tea & coffee is another drawback, we don't think for the price of a two night stay you should be having to make your own. It's an expensive hotel and to ask guests especially to make their own is not on! Can't criticise the food again but we found service slow this time by a gentleman who was the host. It's a great inn, perfect location but only worth 3/5! Improvements need made in certain areas to improve the standards we feel. less

We called in here for a drink to rest our weary legs,on the walk back to our hotel. On entry quite dark but atmospheric.The dining room at the rear seemed to be busy with diners.Bar area 2 separate small rooms looking out onto street. Quirky place,nice for a one off visit. less

Stayed here for two nights after being recommended by a friend. The entrance was straight into the bar and was very dark and scruffy. The staff were not very helpful when we asked about parking. We had to park in a nearby car park which will be another cost of around £10 per day. The room was ok but little things needed doing. Our room was on the street side and was very noisy through the early hours of the morning with people going home after the pub/ clubs. Double glazing would be adequate. The TV was on the floor and being in a four poster bed,we could only see half of it. Needs to be on a wall. Great views from our room being opposite York Minster. Evening food was good but expensive and breakfast was poor. Awful coffee and cold food. I wouldn’t stay here again which is a shame as the location was perfect for sightseeing around the delightful city of York. less

Booked the Guy Fawkes Inn on a recommendation from someone else. Upon checking in I asked where the car park was (as there is no parking facility at the inn) 3 members of staff knew the name but had no clue of any directions which I found odd as one of the staff purported to be a ‘manager’ We were not told of any discounted parking either which apparently there is... Very small bar, which is fine but is in dire need of a damn good clean! The whole place is very dark, dingy and depressing, which is a shame as the location is fantastic. Room again just ok... TV needs to be fixed to the wall, so you can see the whole screen and not just half. A shelf or such like needs to be put up to save guests from boiling the kettle On they floor... Curtains have seen better days too. Room is very very noisy, from either customers downstairs at 3am 4am or people coming home from a night out in York. Double glazing would put paid to the noise outside. But the noise coming from the bar needs to be regulated and monitored especially after 12 midnight. Dinner... food was good but on the expensive side £25 for a steak, I asked for a mixed salad and paid £4.25 for a handful of mixed leaves which constitutes a garnish in my book. Breakfast was iffy, coffee from flasks, mini boxes of cereal and yogurts, and a full Yorkshire breakfast is on offer but not up to scratch 1/2 a mushroom on a full breakfast! Cold toast, toasted on a panini grill, the best thing was the eggs and beans. The whole place is in dire need of a refurb and a deep clean!! I would not return which is a shame because we enjoyed York immensely. I attach a photo of the salad.... less

8 of us descended into the Guy Fawkes Inn for Sunday lunch during our weekend in York. Lovely building with plenty of character and information on the walls. The food was quick, hot and served with a smile. Nothing was too much for our lovely server Emily. Some of us had the roast - amazing And the burgers were equally as enjoyable. Portions are generous and well worth the money. Will definitely visit again and recommend to all. Well done Guy Fawkes Inn . less