Tired, in need of a good clean and a boiler that works
Booked a suite, got a dirty room, with a leaky shower and no spa bath as room advertised, shower only delivered cold water, bathroom was poorly finished. no extras in the room as advertised on their w... more
Booked a suite, got a dirty room, with a leaky shower and no spa bath as room advertised, shower only delivered cold water, bathroom was poorly finished. no extras in the room as advertised on their website ie, robes, water, coffee machine. waited at the bar to be served, gave up after 10 minutes and went elsewhere. most of the staff were polite, but standards were slapdash, poor and inadequate for the prices charged. Hotel is in much need of a major revamp and update and a bloody good clean! In short, go elsewhere so you’re not disappointed and left having wasted your hard earned money! less
Shaun Rollinson, General Manager at Great Northern Hotel, Sure Hotel Collection by Best Western, responded to this review
Good afternoon
I am sorry that you did not enjoy your stay with us, The staff are trying their best in the most exceptional of circumstances and the owners are aware that some refurbishment is needed, so we are hoping that in the New Year we may be able to look at some work, although the last two years has been tough with limited business, but we hope that we can pull through these difficult times. I do hope that you appreciate we did take the time to organise the flowers you requested for the room, and the issues highlighted will be looked into.
Kind Regards
Shaun Rollinson
General Manager