after a horrific week me and my boyfriend have had, I thought it would be wise for us to have a night away.
at my own fault, I didn't research the location, so when we found the hotel, we were expecting it to be a very quiet hotel with no other guests.. WOW, well done! car park was full!
we walked through to reception and was amazed! it was beautiful! we checked in and was told we was in the old bath house, I thought we would be staying in the mail hotel, but no problem!
we went to the lakes and for a drive around so we were shattered as we had come from leeds, a fair drive away. when we got back to the room, it was cold, so I got into the bed and wrapped myself in the blanket provided.
this was covered in black hairs :( my partner and I went to reception to have a word with somebody, much to our surprise, the general manager popped his head round the door and introduced himself.
this surprised us! having worked in a hotel, and hospitality before, I know managers never longer around past 5pm, this was around 8pm!
we let him know about the blanket and he was shocked and upset about it, he offered to knock some money off our bill as they had no spare rooms for us to swap! understandable as they were busy.
we went back to our room and waited for another blanket to be returned, it came and we had a quick look at it to make sure no hairs were on it. we found what looked to be dried on food :(
the manager came to find us in the quiet library area and we showed him the blanket. he was even more shocked, angry and upset that this has happened not once but twice. he offered us a full refund and went that extra mile to apologise!
jim took full responsibility for what had happened, even though it was no fault of his! I have never met such an understanding, apologetic, helpful manager before!!
we ended up going home as the damage was done and we were so upset :(
unlike most negative feedback, I would definately stay at this hotel, I feel this was probably a one off, it happens everywhere you go.
so please, give the manager a massive pat on the back, he was so lovely! less