Stayed here last weekend and as a Best Western rewards card holder I was expecting another great Best Western experience, sadly I was to be very disappointed. The reception staff were friendly enough however when we arrived there was a queue and only one member of staff.
We were given room 40, not sure why this room and another next to it have brown doors when every other room door was matching. One entering the bedroom, there was a tray with coffee and tea, sadly no water, or even a biscuit, when I have stayed in other Best Western hotels there is usually water, and for such a remote location I was very surprised and disappointed.
The room was cold, so we put the radiator on, which made a clanging noise when it was on, so we turned it off. My daughter decided to have a bath, however the bathroom was colder still and there was not even a heated towel rail to put on. There are pipes running around the edge of the bath that were for the shower fittings which looked unsightly. My daughter ran the bath but the plug kept coming out, so we tried turning the tap to a slower flow but this made very little difference, so she ended up with a shower. The towels were the smallest and thinnest I have seen, they didn’t even go around my 10 year old. When I had a shower I banged my head of the sloped ceiling a number of times, so do be careful in the bathroom.
The location is very remote and surrounded by beautiful countryside which limits eating out, so my daughter and I ate in the bar area. She selected Nachos which were a vast portion, so way too many for one person and a steak burger which she said was beautiful. I had mushroom, which were nothing special frozen and deep fried, certainly not homemade. For main I had vegetable lasagne, this was awful, obviously cooked in the microwave, the top was cooked until it was too hard to eat, and the rest of it was some brown mashed up mess, you couldn’t tell the vegetables from the lasagne sheets, shocking. So I ended up leaving this and just eating my chips. Breakfast was average and nothing more, very little fresh fruit, no pastries, and the toast was bendy as sat waiting for diners to come in rather that freshly made when people arrived in to breakfast.
No internet access throughout our stay as there were too many guests using this in the hotel so it was impossible to log on. Not much choice for watching TV as only a few channels worked.
Upon checking out I gave a travel card print off from Best Western however the receptionist had no idea what to do with this, so she copied this and took my contact details so she could contact me when the manager was in to ask what she needed to do. I wouldn’t recommend this hotel and certainly wouldn’t stay here again; it seems to cater for older people on coach trips or those attending themed nights here. less