Worst hotel I've ever stayed in.
28/06/2015 corinnegillies, Glasgow, United Kingdom
Me and my partner stayed for two nights 26/06/15 - 28/06/15 to enjoy the surroundings and visit Windermere. However i can now stay I have experienced not only my worst overnight, the worst customer se... more
Me and my partner stayed for two nights 26/06/15 - 28/06/15 to enjoy the surroundings and visit Windermere. However i can now stay I have experienced not only my worst overnight, the worst customer service from hotel staff ever! On arrival, approx 10.30pm we were greeted with a extremely unwelcoming reception staff member, who sighed on our arrival as she had closed the systems down for the night as she was going home and basically made out that it was an inconvenience to her that we had arrived at this time (not exactly something you want to hear after a 6 hour drive!). We were then told that our booking didn't exist and they had no record of it even though the booking was paid for months in advance and had a reference number attached. After over 30 minutes we were given the keys to the only double room left in the hotel. We put the key in the door and heard the TV blaring loud from the inside. Reluctant to open it as it was late at night and we thought someone else was in it, we could not find anyone else around the hotel to help us. Eventually plucked up the courage to open it and thankfully no one was in. They may as well have been there - our beds were roughly made but not clean. Black hairs, makeup stains, other stains were on our sheets even a dead fly as the window was left wide open. Totally disgusting. Having to strip a hotel bed to stay the night is totally unacceptable. Complained the next morning to the assistant manager who assured us she would speak to the general manager and reimburse us for the inconvenience of the evening. We asked for her to check us out as she knew the situation and told us that the manager was too busy with the accounts to brief her on what to do. There was nothing the assistant manager could do for us which is ridiculous as she was left alone to run the hotel. The customer service was terrible, I have never experienced anything like this before and we travel to many hotels every couple of months. Please do not take this compliant lightly as this is my first ever bad review on trip advisor!!! Stay clear! less