Attention to detail could make this hotel better
25/08/2015 Roger B, Cambridge, United Kingdom
We have just returned from a four nights stay at this hotel on a tour with GB Tours. On arriving at reception, we were allocated a room in an annexe, which involved a walk across the car park to reach... more
We have just returned from a four nights stay at this hotel on a tour with GB Tours. On arriving at reception, we were allocated a room in an annexe, which involved a walk across the car park to reach the amenities. There was nothing in the brochure to say that some rooms were not in the main building of the hotel. After complaining that I was not happy to be in an annexe, I was finally offered another room in the main building.
The rooms were well decorated & furnished although on the small side. The restaurant was well laid out, tables not too close to each other. The standard of the food was very good, both breakfast & dinner, with a good varying choice. Where it fell down was the service of the waiting staff. There appeared to be sufficient staff for the number of residents in the restaurant, but I think at every sitting the lack of attention to detail let them down. Things such as having to ask for a menu, asking for the table to be cleared between courses, asking for tea or coffee at breakfast, & on one occasion a waitress asked us if we were waiting for our dessert, when no one had even taken our order for our main course at that point.
It is attention to detail that determines whether a hotel is average or good. I would still probably go again, even if it is to see if the service has improved. less