We travelled 3 hours to this hotel got there bout 1.30 and we couldnt check in till 3pm which was fine, we asked if we could get some food, and were directed to the bar area, where we were told the bar meals werent been served as a carvery was on, we said fine could we have a carvery instead, the girl said she would have to ask at reception first, she came back and said we were unable to eat there, as it was full, there was loads of empty tables however which i pointed out but they just shrugged shoulders, and couldnt of cared less, unbelievable customer services. We travelled 5 miles to shap and got a lovely meal at the greyhound hotel. we arrived back at the hotel for 3 ish but still no beds available so we were told to wait with other couples, then we watched as new people arrived and were given a room before us. Eventually we went back over and were given a room 108. We got a wifi code but you can only use it once, so i had used it but my partner couldnt get access, so we asked for another code, only to be told only 1 per room.
The room itself is dated but fine for 1 night. It was very hot but when the window is opened it stunk of chip fat from the kitchens. Yuk !!
The dining experience was fine, food was ok.. staff in here very polite. To sum it up you get what you pay for...cheapish room, really bad reception service, unpleasant smells. NEVER AGAIN id have to be desperate to stay here again. less