If you are using a hotel break gift voucher at the Shap Wells Hotel beware of the Old Bath House! It is a separate annexe primarily for guests with dogs, which may be acceptable if you are willing for lower standards to have your pet with you, but for other guests it’s not.
The room we had was dark, dingy, generally tired and had ventilation issues with black mould around the tiny window, door and elsewhere.
On Shap Well’s web site it states that rooms in the Old Bath House have “extensive views” our room didn’t, it was just foliage/bushes.
Again on Shap Well’s own web site it states that “Our 98 bedrooms which have recently been refurbished”, note, this only relates to rooms in the main hotel building. Our room in the Old Bath House has certainly not been updated recently.
The sound proofing in the rooms is also an issue, lying in bed and hearing the occupants in the room above urinating in their toilet is not the ideal way to be woken up.
If the hotel is proud of the rooms in the Old Bath House, and you don’t have a dog, inform all guests when they are booking, i.e. you will not be in the main hotel and that the room standard is compromised due to the facility for dogs accompanying guests.
On initial booking-in this was the first time we were aware of being placed in the Old Bath House, my wife did ask if we could be relocated within the actual hotel but was told that all the rooms were fully booked. Can’t help thinking that hotel break gift voucher concludes with a room in the Old Bath House.
The hotel seems to rely on coach trip guests as its primary source of income, which is fine, but on our included first night dinner we found the service to be very slow and the food had either over cooked or had been left standing too long. Basically, staff in the restaurant couldn’t cope with the volume of coach trippers and other guests.
The red squirrels are a plus and the two female staff who were behind the bar during our stay who were helpful and pleasant.
Finally, we are dog owners and have no problem with hotels which provide facilities for guests to have their pet accompany them on holiday, the issue here is that Shap Wells should inform guests without pets when booking where their room is located and that room standards are lower in the Old Bath House. less