As Described by Others
15/09/2016 roy t, Tamworth, United Kingdom
I stayed here earlier this week, and was pretty much as others have described, - perfectly adequate in terms of cleanliness & facilities.A couple of minor gripes though - again as others have mentione... more
I stayed here earlier this week, and was pretty much as others have described, - perfectly adequate in terms of cleanliness & facilities.A couple of minor gripes though - again as others have mentioned, the breakfast area has more of a feel of a works canteen than a hotel breakfast room. Half a dozen small tables also seems a tad too few to be comfortable for a 20-room hotel.
The room was unbearably hot (but it was an unseasonably hot day in fairness) and I had difficulty sleeping as, with the sash window fully open, the road noise was very loud.
I had an enjoyable meal at the adjoining Indian Restaurant, but, being a (very) long-time curry addict, I'm not sure where the high praise that the restaurant receives comes from, - this is not negative criticism, but it seemed 'just OK' to me.
Finally, the hotel/restaurant is described as having a 'bar' - I think someone who booked the hotel and expected to sit down in the hotel bar with a beer after a long drive might be disappointed.
All in all though, the above are only minor points and I will stay again when next in Newcastle. less
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review
Dear roy t,
Thank you for taking time to leave some feedback. The breakfast area is adequate for the number of bedrooms going by our minimum standards required, of only needing 4 tables. We comfortably seat 20 guests at anyone time. With regards to the warm weather, if you didn't wish to open the window we do have electric fans available for guests on request.
Luigikhan's restaurant is very popular and has the rating of either 1 or 2 on TripAdvisor. With regards to sitting and only having a beer, this is not a problem in either the restaurant or the seating area at reception, which many of our guests use.
All in all we do take all guests feedback on board and always looking to improve on the guest experience. We look forward to welcoming you again to the Best Western Ryokan hotel on your next trip to Newcastle.