Clean and comfortable
13/01/2017 baham c, Leeds, United Kingdom
We stayed three nights here in a spacious, modern, comfortable and immaculately clean room. Staff were friendly and helpful throughout. The hotel is about 15 mins walk from the centre of town and freq... more
We stayed three nights here in a spacious, modern, comfortable and immaculately clean room. Staff were friendly and helpful throughout. The hotel is about 15 mins walk from the centre of town and frequent buses stop just outside. The restaurant attached to the hotel is outstanding and warrants a separate review.
Value was very good at the winter sale rate which we booked through the Best Western website. This was cheaper than the b&b rates on Trivago etc.
There were some small negatives - although the breakfast buffet was very adequate and good quality, the hot items, bacon, omlette etc, were not freshly cooked and this made the breakfast a bit disappointing. (On the plus side, there was smoked salmon, cheese and ham as cold options.) Also, on the snowy and icy morning we left, it was very surprising that the main outside entrance steps to the hotel had not been cleared or gritted. less
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review
Dear baham c,
Thank you for taking time to leave some feedback, It is always nice to hear from guests and their experience while staying with us. Its lovely to hear that you had an enjoyable stay and the staff were friendly and helpful.
As you mention the rate was booked via BW Website and the Winter Promotion rate which was only available there, and not Trivago. Always good to check our main site for any special offers. The breakfast items are cooked each day and added to the baine marie, and restocked when low.
With regards to the front step not being cleared, we were not expecting the snow and had ordered some grit, which wasn't delivered until later that day by the time it had cleared. We look forward to welcoming you again to the Best Western Ryokan hotel on your next visit to Newcastle.