We stayed here a couple of years ago and had a problem with the restaurant. We have food intolerences so need to be careful about what we eat (one gluten-free and one lactose-free i.e. no milk). We thought we would give the hotel another chance and stayed there over the Bank Holiday as part of a larger party. Unfortunately this time was no better. Despite being reassured beforehand by Lucy (introduced on the telephone as “manager”) that the diets would be no problem (she counted 17 dishes gluten free, and “several” were lactose free). In fact the dishes were made suitable by omitting items, resulting in part dishes. Worse, they insisted that lactose free excluded eggs, and when I assured them that eggs would be OK as they came from hens not cows I was taken off to see the manager at reception to sign a disclaimer (in the event she waived the disclaimer, but was plainly not happy). Clearly the kitchen did not understand allergens. When we did get the food it was of good quality, although my wife’s Sea Bass filet was more of starter size than main course and on a huge plate.
Breakfast was the normal buffet-style. There was no gluten-free cereal (fortunately my wife took her own), and the menu states that soya milk is available on request, but it wasn’t. Biscuits were provided with the tea in the rooms but were neither gluten nor dairy free, unlike other hotels we have stayed in.
The hotel facilities were alright, but not up to the standard of other 4-star hotels we have stayed at. I don’t think we will stay here again. less