not up to usual standard
25/04/2017 shaver2015, Birmingham, United Kingdom
We have stayed at the Cedar court Harrogate a number of times over the past 7 or 8 years and have always been happy with everything. However on our last stay things had changed for the worst, we had b... more
We have stayed at the Cedar court Harrogate a number of times over the past 7 or 8 years and have always been happy with everything. However on our last stay things had changed for the worst, we had booked a superior room thinking it would be comfortable only to find that the bed was very worn, the mattress made noises when we moved and we tended to roll to the middle ( suggest you try Hypnos like Premier inn).
We had a bar meal the first evening which was very tasty but the main complaint here was that a number of tables remained cluttered with dirty plates and glasses just as other diners had left them. The bar was far from busy and the bar person on duty just stood around chatting with her friends that came into the bar.
The next day in the evening again there were problems in the bar, both of the draught beers had run out, when I asked the barman if they were changing the barrels he told me that they had run out of draught beer.
The next morning at breakfast was a complete disaster, the cereal bowls were mostly empty and when my wife asked a member of staff if they could be replenished he said that he could not find any more, and that they had run out. The hot food was barely warm, definitely not how the chef intended it to be, the bacon was dried to a crisp much too hard and difficult to cut with the knife.
When we checked out we told the receptionist what we felt about our stay she was most apologetic and would pass on our observations to the manager.
This hotel describes itself as a Best Western Plus and is listed as a four star, we have always believed this to be true but judging by our last stay some staff training both in ordering consumables and staff duties is needed. I hope that these things can be rectified because we like this hotel however we came away thinking that it would be our last stay here. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Thank you for taking the time to review our hotel following your recent visit and I am truly sorry that we didn't live up to our usually very high standards of guest care and service and for this I apologise most sincerely. I am confident that your experience last week was very much isolated and would therefore hope your continued loyalty to us would continue as it is always great to see returning guests. Of disappointment however is that you have chosen to write this public review here and yet not written any positive reviews when we have previously provided you with great service and facilities. I always welcome guests feedback but always hope for a balanced approach. Please get in touch when booking your next stay as I am sure we can deliver you our usually very high standards once again and thank you again in the meantime for your feedback.
Simon J Cotton