Gem of a hotel in Harrogate
19/06/2017 HelenBarker, Chester
I stayed here for 4 nights with my parents whilst we were on a steam train holiday. The room was very comfortable, double bed in my single room, in the roof space with Velux windows in the ceiling wit... more
I stayed here for 4 nights with my parents whilst we were on a steam train holiday. The room was very comfortable, double bed in my single room, in the roof space with Velux windows in the ceiling with a black out blind and curtains. Wardrobe space, coffee/tea facilities, TV were all adequate for my needs.
The shower over the bath provided hot water, plenty of it. The room and bathroom were clean to a very high specification and I did make a point of saying thank you to the chambermaid when I met her in the corridor.
A different dining room was made available to our party, 40 of us in total,and although we had to book our meals the night before, this was not a problem,in fact very helpful to me as I am lactose free and the staff, even the chef came out to see me, went to great lengths to make sure the meals were lactose free. I took my own lactose free milk and spread and it was promptly delivered to me at breakfast and dinner with no fuss!!
Breakfast was essentially a great British breakfast with cold meats, cheese and yogurts available if you wanted. Fresh juices, cereals and croissants available also. Served and kept warm and re-stocked at regular intervals. Again the staff were very pleasant, and did not complain when they had to turn into work earlier due to our day out starting earlier.
Reception staff were very helpful, the only complaint was a member of staff who gave me £14 change in £1 coins as she did not have any £10 or £5 notes and suggested, when I complained, that I too them over to reception and ask them to change the coins to notes. This was early on in the evening and I thought a float would have been sorted before the start of the evening trade.
The lounge with TV had comfy sofas and chairs, large windows overlooking the front gardens.
I would not hesitate in coming back to this hotel, large carpark at the back where I left my car with for 4 days, walk into the city centre is not too far. less
Simon C, General Manager at Best Western Plus Cedar Court Hotel, responded to this review
Thank you so much for the 'gem of a review' following your recent stay with us and delighted to read you had such a great time with us. I fully respect your feedback about the bar person and the change as they could have actually offered to take it to Reception for you and I'll pass this feedback on to the team; I did however feel it was a tad harsh to lose us top marks/scoring from you after the rest of the amazing comments. Note you would not hesitate to return which I hope will be very soon and we'll do our best to strive for the 5/5 which we so dearly love to deliver on; until then, my sincere thanks once more.
Simon J Cotton