A great disappointment
07/02/2016 Tony R, Huddersfield, United Kingdom
We had high hopes of this 4 star hotel, but they started to dissipate as we were kept waiting at Reception - without any acknowledgement of our presence - whilst two staff were chatting about about, p... more
We had high hopes of this 4 star hotel, but they started to dissipate as we were kept waiting at Reception - without any acknowledgement of our presence - whilst two staff were chatting about about, presumably, something much more important. Eventually one of them, the more supercilious, still without making any eye contact, nodded to a trainee, who did as well as she could; the fact that she tried to despatch us to a floor without giving us the room number can no doubt be blamed on poor training and inadequate role models.
When we got to the room it was cold, though the temperature didn't take too long before it became bearable.
We went out for a meal, and as we prepared to go to our, very comfortable, bed we found one of the main problems with the room. Each time we visited the bathroom and turned on the light the very loud fan went on - and on, and on, and on. We found ourselves having to make conversation until it eventually turned itself off. At that point we found that the noise insulation between the rooms was unsatisfactory, and were kept awake by 2nd hand TV.
We were far from refreshed in the morning. At least we were not ignored at Reception, because nobody was at the desk. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Dear Tony R,
Thank you for taking the time to review our hotel and I am sorry that your experience was far from the usually very high standards of guest care that we normally provide, as can be seen from the vast number of reviews on this site. I'm particularly proud of my team here and the hard work they put in to looking after our guests and I know they will be as disappointed as I am that we failed to meet these high standards for you. We are training a new Receptionist as you highlighted, and can only assume that this was training in hand that was mis-interpreted and I apologise sincerely for this.
I'm glad you liked the comfy bed however I am sorry about the bathroom fans; we do let them run for 20 mins so as to remove all moisture from the air which helps keep our bathrooms spotlessly clean and tackles the issue many hotels suffer from of mildew build up due to dampness in bathrooms.
Once again, thank you for your comments. I do hope this will not deter you from trying us again and seeing what the vast majority of our other guests experience and if you do choose to come back, please get in touch directly with me so I can personally ensure your complete satisfaction. Until then, my apologies again.
Simon J Cotton