Didn't even get a key to our own room
27/07/2015 ScottieAlexander, Milton Keynes, United Kingdom
We arrived at the hotel a little later than planned at 11:30PM. After waiting around for 30 minutes at reception a member of staff finally bothered to make an appearance, gave us our keys and sent us ... more
We arrived at the hotel a little later than planned at 11:30PM. After waiting around for 30 minutes at reception a member of staff finally bothered to make an appearance, gave us our keys and sent us up to the 4th floor by the stairs because the lifts were having issues.
After getting to our room our keys wouldn't work so we went back down to reception where we were told that the lock on our room was broken and the maintenance guy was on holiday. He offered to let us in using the master key but we were planning to be in and out of the room quite a few times over our stay so we needed a key that actually worked. We asked for an alternative room but were told they were all occupied and eventually had to accept that we wouldn't have a key to our own room...
In the end we had to wedge a piece of paper in our door every time we left so that we could get into our own room, putting our property at risk of theft. The breakfast didn't even start until 7:30am which meant we didn't even get to eat breakfast the next morning.
The room was satisfactory, beds were comfortable enough. Worst hotel I have ever stayed in, will never be back. less