convenient for the center of Harrogate and an attractive location. But a disappointing stay.
22/11/2015 joank312, Wakefield
The Hotel was convenient for me to visit friends. But I found the Hotel very basic not what I expected from Best Western. I asked for a quiet room. It was a quiet room on the top floor but I woke up... more
The Hotel was convenient for me to visit friends. But I found the Hotel very basic not what I expected from Best Western. I asked for a quiet room. It was a quiet room on the top floor but I woke up twice feeling cold and with rain beating down on the window I didn't feel very happy. The full English Breakfast experience I'd rate 6 out of 10 I will skip it next time I stay. I have booked two nights at Christmas and a boxing day lunch. I have been assured my room will be warm for my next visit. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Thank you for your review following your recent stay with us. I am disappointed to read that you felt us worthy of a 'poor' rating, especially when you have chosen to book again (which I do appreciate), however I wonder if things were so bad if you want to come back again? I was sorry to read we didn't live up to our usually very high standards of guest care and satisfaction however I can assure you we will make every effort to score nothing but 'excellent' from you when you revisit at Christmas. If there's anything else you require to make you more comfortable, please do not hesitate to let me know.
Simon J Cotton