Very good and looked after well. Just room for small improvements
12/12/2017 gareth_thomas80, Cambs, UK
Stayed for 2 nights as an organiser of a course for 20+ delegates. Check in was quick and friendly. Public areas have been refurbished well recently and are comfortable. Room was good but a little sma... more
Stayed for 2 nights as an organiser of a course for 20+ delegates. Check in was quick and friendly. Public areas have been refurbished well recently and are comfortable. Room was good but a little small and could hear the treadmill when it was in use in the neighbouring fitness room. I just hoped this meant I was burning some calories too!
Facilities in the room were as you would expect although for a 4 Star I would sometimes consider a bottle of water a good touch. Unfortunately the UHT milk had also gone off. So these can’t be being replaced very often. The bar were helpful in providing me with a small jug of fresh milk though.
I explained to reception that some of our party couldn’t make it due to cancelled flights and I asked for their meal orders to be cancelled and communicated to the kitchen. This was more than 24 hours in advance so it was disappointing to hear that his message wasn’t then relayed and all meals had been prepared. I hope staff enjoyed then and they weren’t wasted.
Dinner was excellent and staff very attentive to the groups needs.
Breakfast was also of a good standard, although they were a little unprepared for me at 7:15 (although it was served from 7).
Have used this hotel now a number of times over the last 10+ years and it does represent good value for money and in a great location for exploring Harrogate. Just one or two small improvements and it would get the full 5 star review from me. less