Visited for a weekend with friends. We all found our rooms were nice, clean and comfortable. Reception staff also very pleasant and helpful, told us we required a special log-in/password to access the... more
Visited for a weekend with friends. We all found our rooms were nice, clean and comfortable. Reception staff also very pleasant and helpful, told us we required a special log-in/password to access the Internet, which would only last 24 hours before needing a new log-in. This was not a simple procedure and, as we frequently visit Best Western Hotels , could not understand why we would not automatically be able to access the wifi as we are normally used to !
As it was a weekend visit we expected it to be busier than a midweek stay and found ther were weddings on both Friday and Saturday and an additional function on the Saturday evening. This was not a problem, quite noisy but entertaining. We feel, however, that the Hotel should re-think it's policy regarding meal preparations for guests, who are paying for a service. On the Friday we had a bar meal and were told we had to wait a bit longer as the chef was 'busy with the wedding', and on the Saturday we had booked a table in the restaurant, food very good but service very slow, we did not complain but they obviously realised we had been waiting too long when the waitress appeared with our food and apologised for our wait and offered to make our wine complimentary, this was a nice gesture but suggest a review is made of the general system adopted when faced with multiple functions.
Surely paying Hotel Guests are equally as important as privately booked parties, incidentally it was also quite difficult to obtain service at the bar, Sunday evening was much more sedate and relaxed, we felt, however, that the bar staff coped very well under the circumstances.
We will return but maybe a midweek stay would be advisable.