A good experience spoiled by a very poor breakfast
28/09/2016 Trish B, Carlisle, England, United Kingdom
We only stayed one night during Harrogate Flower Show but not sure it would be our first choice in Harrogate if we visit again. Our room was comfortable and quiet and dinner was good but breakfast w... more
We only stayed one night during Harrogate Flower Show but not sure it would be our first choice in Harrogate if we visit again. Our room was comfortable and quiet and dinner was good but breakfast was a disaster, we arrived at the entrance to the dining room to be met by a queue of at least 20 people waiting to be seated 15 minutes later we were directed to a table. Breakfast was buffet style and supposed hot dishes were at best lukewarm, we had to ask twice before we got hot drinks which eventually arrived with no milkand by the time we'd asked for this and eventually got it we'd long since finished eating. Please improve the breakfast experience, you're lething yourselves down. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Dear Trish B,
Many thanks for your review and for the many positive points in it. I am however sorry that we let ourselves down with the breakfast service and I have spoken to the team this morning to share your feedback and address your comments. I hope upon reflection that the many positive aspects of your stay will outweigh the one negative and that you'll consider giving us another chance on your next visit to Harrogate.
With sincere thanks again.
Simon J Cotton