Tired, shabby and musty
24/02/2017 Chris H, Essex, United Kingdom
One night in this hotel was one night too much. The room was old, tired and in need of an upgrade. The musty smell permiated the whole room. A random ironing board stood in the corner there was no war... more
One night in this hotel was one night too much. The room was old, tired and in need of an upgrade. The musty smell permiated the whole room. A random ironing board stood in the corner there was no wardrobe just an alcove with coat hangars. The bathroom needed a refit. Could not wait to leave. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Dear Chris H,
Thank you for taking the time to write a short review. It is a real shame that you feel this way about our beautiful hotel and I apologise most sincerely that you felt this way, so much so that this appears to be your first review on Tripadvisor and that you felt that strongly. As you and other readers of this will see, it's a far cry from the vast majority of positive reviews on here. I would challenge the comment about "shabby and musty" as our rooms are spotlessly clean, however we are undergoing a bedroom refurbishment plan at present with two thirds of the hotel now complete so I lay down the challenge to come back and try one of our great new bedrooms and leave another review after that; feel free to get in touch with me directly if you'd like to take up my offer. In the meantime, I give both my apologies and thanks once again.
Simon J Cotton