A very nice hotel, but meals need attention!
29/09/2015 Catharina G, Harwich, United Kingdom
We stayed at this hotel for five nights as part of a group holiday. Plenty of carparking, a very nice room (although we had to keep the window open otherwise it would have been too hot as there was no... more
We stayed at this hotel for five nights as part of a group holiday. Plenty of carparking, a very nice room (although we had to keep the window open otherwise it would have been too hot as there was no adjustable air conditioning).The staff could not be faulted - nothing was ever too much trouble. As we were a group, we were asked to select our meal in the morning. Overall the starters and the desserts were very nice indeed, but the main courses were of very inferior quality. Roast potatoes were not crisp, parsnips were undercoooked on each occassion, broccoli florets crisps round the edges. On two occasions the fish was dry and as for the roast beef, oh dear, oh dear. We got the distinct impression that our meals were plated up and then kept hot. Yet the meals served in the brasserie and bar area were much better and looked very appetising. There was no restaurant manager, although on the last night the Deputy General Manager appeared to be met by lots of complaints about the maincourse. The last evening meal during a hotel stay should be something special!! - I would be very happy to stay at this hotel again, but only as a private guest, not as part of a group. The breakfast self service buffett was excellent. less
Simon C, General Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review
Dear Catharina G,
Many thanks for your kind review of our hotel following your recent stay. I was pleased that overall you enjoyed your holiday with us and indeed that you would have no hesitation in returning. I am sorry you didn't like the main courses as much as others however with food being such a subjective matter, it is often difficult when providing group menus to hit the right note with everyone; that said, this is always our aim and our Head chef of over 5 years now, will no doubt see this review and give it due consideration.
Thanks again and I do hope you will come back and stay with us for a private holiday in the very near future.
Simon J Cotton