I've never stayed here before and don't know the area particularly well so a bit of 'pot luck' and reading of reviews brought me to this one.
It's an easy-to-find hotel and parking was easy/well-lit; that's important to me as a woman travelling alone most of the time. Reception check-in was quick and response to questions was friendly and competent.
I had a standard double room and it was lovely. A large room with en-suite, good temperature control and lots of desk lighting for working. The usual tea and coffee facilities were plentiful and of good quality.
I was determined to use the pool even though it was wet and cold and I really didn't want to get undressed. But I forced myself. The leisure club isn't that well sign-posted as far as I'm concerned, I wandered lonely-as-a-cloud for a while and then asked a passing hotel employee. He was very kind, walked with me and waited to make sure that all was well. I don't know his name but straight, sandy-colour hair, mid-thirties? Hopefully a manager will see this review and thank him for me.
The pool was well worth the grumbling about getting undressed. There were only two other people in it and I plugged in my MP3 player, bundled it in my hair like a pineapple and proceeded to swim. Bliss... absolute bliss. There's another pool a few metres away that is suitable for chatting and lounging in. My pool was for swimming lanes. I can't tell you how good it felt to unwind after an epic drive but, if you like swimming, you'll know exactly what I mean.
This hotel does room service, joy of joys! I had the Chicken Caesar Salad, which was nice - and a side order of onion rings that had to be seen to be believed. So delicious too!
There are fripperies for sale in the hotel lobby; some nice fashion jewellery. Just be careful if you have a nickel allergy as I do, it's plated. I didn't realise and bought earrings as they were pretty. Oh well. They're still pretty and I can always take an antihistamine...
Breakfast the next morning would have been nice although I felt that the breakfast serving team let the hotel down a bit. It's served till 9.30am in the week and, having done some work in my room first, I went down at 9.10am. I found the servers chatting amongst themselves and not particularly responsive. They were presumably trying to get the room cleared of guests too which isn't very welcoming. That became apparent as when other guests appeared just after I did, they were abruptly 'shoehorned' onto a table and told that the buffet wasn't being replenished so just to quickly get what was there. To me, that's deplorable. If a hotel advertises till 9.30am then that's the time at which service stops, not a half an hour or a quarter of an hour beforehand. Service stops at 9.30am, the guest does NOT.
It wouldn't put me off staying here again, I loved the hotel, but I might just skip breakfast because I've had better experiences in lesser hotels. My breakfast experience cost the hotel a 'point', it would have been excellent otherwise.
In summary, I really liked this hotel. I'm building up a dossier of my favourite hotels and was looking for one in this area, I think I've found it and I would definitely recommend it to others. less