We went for an event and I'm not sure what I was expecting but I was disappointed on arrival. The hotel is in the grounds of a derelict theme park it seems, they're all boarded off but the place looks unkempt and creepy to be honest.
It's not exactly welcoming or has what they call kerb appeal.
We stayed in a standard room, the bed was a standard double and smaller than I'm used to. The room was fairly clean, we found an earring, medication, paper on the floor.
The staff were really kind and helpful especially the cleaning and catering staff. However they have no concept about allergens or dietary restrictions it seems. The food served was fairly bland and unseasoned.
To get access to the pool you need to go outside, there's not even a covered or sheltered walkway and it was raining.
The chalets and surrounding area look eerie, the bins were overflowing, the roads were potholes-r-us and behind the hotel is several industrial buildings. The paths by the chalets are quite narrow and again not exactly disabled friendly.
There is no parking near the chalets.
The lift is tiny and not disabled friendly if you're in a wheelchair.
Unfortunately the lift floor was sticky and our shoes stuck to the floor. It was still there the next morning.
There are 2 disabled parking places with no manoeuvring space . Parking is quite difficult and the place was chock-a-block. The other bigger carpark near the industrial buildings didn't look well lit and it's not easy getting along if you have mobility issues.
Breakfast again is not a disabled friendly facility, the food is accessible by stairs, so you go up and down to get your food and drink. The food came out in spurts and was tepid not hot, so if you wanted the English, you'd get the sausages,but then face a 10 mins wait for the beans or hash browns so your food would be cold. If you left it there'd be no sausages left. They had a variety of food, but no notice that I saw advising you to ask for a vegetarian selection.
Like I said it was rather disappointing and the place doesn't reflect its rating or the price's it charges. I'd give a lower rating but the staff were lovely.
We have to stay there again in the chalet less