Excellent customer service throughout our stay , we booked for our anniversary all inclusive 1 night stay offer or so we thought , upon arrival they had no booking info for us , but quickly found us a... more
Excellent customer service throughout our stay , we booked for our anniversary all inclusive 1 night stay offer or so we thought , upon arrival they had no booking info for us , but quickly found us a room & checked us in , we had a lovely stay , food , room , staff all very professional ,when I arrived home & checked my bank the mistake was mine I had booked the wrong hotel , this was quickly sort by the lovely receptionists with a simple phone call & email , we shall certainty be returning thank you all for a lovely stay less
zack_j83, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Thank you for completing the survey regarding your recent stay at Park Hall Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy our reception team solved the issue efficiently for you so you were able to relax and enjoy your stay. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 01257 455052.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Front of House Manager
Best Western Preston Chorley West Park Hall Hotel