So disappointed with Best Western..
Booked with Expedia for a one night stay, a family of 3 adults and 1 child. It stated we had booked a standard room, no mention of it being in the 'Village Complex' and it being a themed room.
Arrived at hotel for check in, apart from the abandoned theme park you see as you drive in, the surroundings of a beautiful lake and the actual best western building looks pleasant.
Went to check in and we were then told we weren't in fact staying in the actual 3* hotel, but in the 'village complex' situated nearby. We were given a map and sent on our way. We saw we were heading towards little annex outbuildings, clearly run down, first thought would be 1950's Butlins, but you would be doing Butlins a very big disfavour to put it bluntly once inside...
On our way to said accommodation, we passed various laundry bags just shrewn on the footpath in the pouring rain, another not very positive start.
We eventually found our way to our room, 56B finding a purple door, where inside was a Cadbury's themed room. Before entering the actual room, we entered a small corridor where another laundry bag sat and a pair of high heeled shoes were abandoned outside our door. The smell was putrid, smelling of an un lived in caravan and stale smoke. Upon entry, the smell was again present. The room was extremely outdated and cold, the sofa was saggy and old, the side table was chipped and cracked, and a wardrobe sat with the door hanging off where inside was the third bed (a pull out bed you were expected to make yourself). We were shell shocked and had a look round, the bathroom and bedroom were just as we described the said 'living' area. Immediately we decided there and then we couldn't possibly stay there. We were that horrified that taking pictures of the disgusting surroundings didn't cross our mind, we left as fast as we'd arrived.
Went back to reception to try and claim a refund, they offered us an alternative room, we thought at that point we'd give them a chance, thinking we might have just had a bad pick of a room. On entry to the second annexe, the smell was still present in the second building. We entered the 'living' area, was just as outdated as the previous annexe just not as purple. What broke the straw on the camels back was finding in the bedroom a pink nightie crumpled on the end of the bed, and tablets on the side table. At that point we returned yet again to reception and said we wanted a full refund and that we definitely weren't staying. We said to reception that obviously the last guests were still there or made that quick of a getaway they left their nightie and tablets behind!
Over the last 20 years of my family staying in hotels in various hotels around the country, we have never felt we have needed to leave a negative review on here, until now.
We have just left Castle Green Hotel in Kendal, which is a Best Western hotel also. This was second to none, being a 4* hotel. To say this hotel is a said 3* hotel we expected similar accommodation, we were very very shocked.
Nothing else to say, definitely avoid. less