May 2018 Wedding
03/07/2018 BrittanyGillott95, Bolton, United Kingdom
My new husband and I got married here on 27th May and it was the most magical day. Angie was our wedding planner and she was brilliant from start to finish. We changed the date of our wedding and she ... more
My new husband and I got married here on 27th May and it was the most magical day. Angie was our wedding planner and she was brilliant from start to finish. We changed the date of our wedding and she was really accommodating and throughout the whole process made me feel very calm and reassured that the day was going to be perfect. On the day the staff were great. I was very particular over how I wanted the room to be dressed etc and they got it exactly how I wanted it. We chose the medieval suite to get married in and we received so many compliments on how beautiful the venue was. I would recommend hiring the star cloth, love letters and baubles for the ceiling as they really made the room look stunning. We also booked the caricaturist who provided our guests with some fun and entertainment in the evening. The food was excellent and again we received complaints on how good it was. There was wine included in our wedding package but it was a bit annoying that it didn’t come out until after the main meal was served as guests has started buying their own wine by then. Also when we came back from having our photos the Village Inn bar which was exclusively booked for us whilst the main room was being changed over was shut before the main room was ready and when we questioned the staff their response was ‘you all left so we shut’. This meant my guests had to use the main but which wasnt exclusive to my wedding. One final thing which was annoying was that despite being told we had nothing to pay when we checked out a letter went to my mothers house a month later to say we owed £17 for some drinks! After the thousands we’d spend on the wedding! Overall those things didn’t spoil my day. It was the best day of my life. The room was to die for the venue was perfect and most of the staff were fab. Would definitely recommend. less
Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
On be half of myself and my team may I congratulate you and your husband on you marriage, it is always the pleasure of the team to ensure a Bride and Grooms wedding day goes as planned.
I will pass your thanks to Angie, she is excellent at putting minds at rest and ensuring nothing goes forgotten.
With regard your further comments please accept my sincere apologies for these mishaps, I really hope it did not spoil your day. I had already had strong words with the bar members who let you down on the day with the closed bar and late wine service, this is nit what I expect from my team in any area of the hotel. I am still looking into the charge you were sent so weeks later, and how this happened, but I'm sure Angie has spoken to you to say we will be clearing it from our end.
We hope to see you both again in the near future, perhaps for an anniversary stay over.