This review is for the leisure club only and not the hotel...Leisure Club and Cleopatras
13/02/2017 Valentina1012, Manchester, United Kingdom
Went for spa day today... as part of a deal. The place looked tired, outdated, dirty and just not a pleasurable experience... think they need a Kim Woodburn there....the swimming pool has strong smell... more
Went for spa day today... as part of a deal. The place looked tired, outdated, dirty and just not a pleasurable experience... think they need a Kim Woodburn there....the swimming pool has strong smell of Chorline my eyes stung badly..I could only cope with 15 mins. The changing rooms are very cold and in need of update...
It's very weird setting the overall entrance to hotel is vastly different and beautiful lake which is impressive..however, the image of the back of the hotel and its Hi de hi leisure complex... is culture shock... the staff were ok could have smiled more!
The Young lady on reception at Cleopatras was very welcoming showed us round, she was so pleasant and went overboard to make us feel welcome... so 👍 Up to her.
Massages were okay, but room very cold, if you needed the loo then it's back to the changing rooms as no loo in the beauty centre!
I know it was a deal but in my opinion just not worth it.... less
Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Thank you for taking the time to provide feedback on your experience whilst using the Leisure club I am disappointed to read of your experience.
I will be sure to meet with the leisure team and discuss your feedback and make plans to improve the standard across the area for future.
Thank you once again