This hotel does not deserve any star rating !!!!
12/04/2018 piggy5292, Farnborough, United Kingdom
Stayed there for one night on Good Friday. The hotel was full and the main area was filthy. We could not find a table in the bar area and when we did, we had to share a table. Before we could sit down... more
Stayed there for one night on Good Friday. The hotel was full and the main area was filthy. We could not find a table in the bar area and when we did, we had to share a table. Before we could sit down, we had to clear the dirty plates and glasses ourselves.
Considering we paid top price for an executive room in the hotel, the so called basket of fruit had a shrivelled tangerine and an old apple served on a paper napkin. Unless you are very short, you cannot take a shower as the higher the shower head the less water flowed from it,
The leisure club is filthy; old sweaty stains on the carpet and all around the cardio machines. It smells old and musty
You will get better breakfast in a cafe. Considering the hotel charges £10.00 per head, there isn't a great choice. Tea is served in a large thermo flask at the buffet that resembles dish water, continental breakfast is non existent if you are on a diet or a vegetarian, so-called toast is served in a metal tray for you to help yourself. There were no pastries or bread rolls.
The only saving grace was the evening dinner which was very enjoyable; but beware as they tried to charge us for a bottle of wine instead of a glass and they also added items we didn't have.
The only reason we gave it a 2 star was for the evening meal. less
Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Thank you for writing this review about your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because your business is valuable to us I would like to discuss this further with yourself,you can reach me directly at 01257 455 000 if you wish to discuss the matter further.