I stay in the region at least once/twice every month on business. Found this hotel online, pictures and facilities looked good... Decided to try it out for a change, even though it was 30% more expensive than other hotels in the region I've stayed at.
Firstly, very difficult to find the hotel ! The Sat Nav takes you to a Cul-de-Sac!? Eventually found it tucked away using my own initiative. Receptionist said "sat nav's always do that....!"
First impressions from the outside is the Hotel would benefit from a bit of updating. Upon checking out, my lasting impressions were the same, especially based upon the price of £75 per night, room only - the TV had no signal at all for both days, and a lightbulb had blown in a Bedside Wall Lamp, in what was by default, quite a dark room. Both faults were reported on the appropriate "can we help?" Card in the room and passed to Reception, which was acknowledged for repair. Neither were fixed by the time I checked out. Thank goodness for an iPad and Sky Go!.... And the free Wifi (which was good actually)
Room and Bathroom were very clean, but a little 'dated', bed linen clean and pillows comfortable - thankfully - had a decent sleep. The 'Pool and jacuzzi were satisfactory, but the Steam Room wall was peeling, which didn't look good at all or hygienic?
Staff are welcoming but that's simply not enough to justify the prices charged. At checkout I was asked if everything was ok? I repeated the above and was just told it would be fedback to management. No invoice adjustment was offered. I don't envisage returning anytime soon. Sadly. less