Best Western Bury Ramsbottom Old Mill Hotel

Booked on all-inclusive basis, very good value, EXCEPT the ridiculous rule that the 2 course evening meal menu is main and dessert only, can't swap dessert for starter. Our room was a nice size but then again it should have been as it was the Platinum or Bridal Suite. I'd asked for a room upgrade as the advert said upgraded rooms were available and we got the 4 poster bed room. 4 poster frame, with no drapes or curtains but no doubt removed due to Covid. All staff were helpful and polite, the hotel looked worn but everywhere felt clean, APART from the swimming pool which had a greasy film on the tiles above the waterline. I did report this but was told it was due to the extra chlorine required in the present circumstances but wouldn't this dissolve grease? I was assured the water was tested each day but my complaint wasn't the water, it was above the water, on the tiles. Hope it's been cleaned off by now. Meal quality was good, both at breakfast and dinner. Hotel location is good, plenty of parking. I'd go again. less

An ideal location for visiting the East Lancs Railway. Use of swimming pool, spa & gym if required. Short downhill walk into the town of Ramsbottom, with a variety of shops. Hotel was spotless with all covid precautions in place as per guidelines. Made us feel very safe. less

Stayed one night on an all inclusive deal. Our room (standard double) was lovely, very clean. Tea and coffee making facilities and good strong hairdryer. We had evening meal which was very nice, as was breakfast. The all inclusive drinks are limited choices, but we found them fine, my husband is happy if he can get cider which he could! We used the swimming pool but not the changing rooms so cant comment on them, but the pool was fine. It is an old hotel with character, so don't expect a new swish hotel. There are no lifts so ask for a low floor if you need one. The staff were all fabulous, friendly and helpful, as was Peter the manager. less

Stayed here for three nights end of August and am still shocked at the appalling levels of Customer Service. Not posted earlier as I’ve been waiting over three weeks for a suitable response from their customer service helpdesk who have continued this charade by ignoring me. This hotel was filthy. In particular the bedroom. Dust everywhere, spiders webs left blatantly untouched in full view. Untreated mould left to fester. Non-existent wifi which was essential for our nine year old daughters tablet. Staff misleading (deliberate bare faced lies) us with ‘pretend’ solutions. I can only assume that the hotel was forced to close during the nationwide lockdown but surely somebody somewhere might have thought it prudent to clean the place prior to it’s reopening. Alas, that was not the case. Out of date UHT milk in the room. An arrogant Manager who after listening to our complaint, made us a derisory offer of a free one night return (room only!!!!) to his squalid unhealthy hotel. We would not return here if we were paid! To top it all off - after an initial acknowledgement from the Customer Service team, complete silence. Good points - the swimming facilities (bring your own towels) and the food. However, when you consider the levels of cleanliness applied to the bedroom, your mind does begin to wonder in assuming that a similar level of hygiene is also in place in the kitchen. I seriously hope not. All in all, a very dissatisfactory stay at a brand that is usually our first port of call. less

We stayed here for one night on the all inclusive deal. We have previously stayed at the Higher Trapp hotel, part of the same group, with the same package and were told by a couple we got chatting to that this was even better. Oh dear! The room was ok, overlooking the car park, but the TV was not working. Not too much of a problem. The bar, with inclusive drinks, was sort of attached to the restaurant, so it looked like a canteen. The drinks were ok, although the spirits were unbranded, unlike our previous stay at the partner hotel. The menu was very limited if you didn’t like chicken (like my wife). Only a burger or tuna steak. Or maybe veggie. I had chicken, which was ok but dry, overcooked, my wife had a burger. Not really a romantic evening meal out in a fancy restaurant. We had deserts, which were ok. There was no option to have a steak, for example. The only cost option was to have a starter. Unlike our previous stay. The TV was working when we got back to our room. We could not turn it off now! The room was hot, despite the window open. No fan. There was no late 1300 check out as still stated on their website, it was 1100. When we left, nobody asked if we had a good stay. We did not have breakfast, so I cannot comment on it. We won’t be returning anytime soon. less