Best Western Bury Ramsbottom Old Mill Hotel

The hotel is tired but the staff more than make up for it. Every single member of staff were lovely and friendly and couldn’t do enough for you. The hotel is right in the heart of Ramsbottom, which is a quant little town with lots of walks nearby. I would highly recommend!! less

Had 2 night break thru Buyagift. Overall more than happy. Room as expected, clean enough but tatty carpets. Had dodgy cold tap on bath that felt shudda been sorted thru lockdown? Pool was clean & jacuzzi HOT!!! The food was FAB!! Breakfasts freshly cooked & tasty. Evening meal on 1st night was included and we enjoyed so much we dined there again on the 2nd night. Waiting staff, morn & evening were very good. Bar staff & reception staff OK. Would not recommend this hotel for anyone who struggles with stairs - there are lots of them!! less

Very poor service. No toilet rolls not enough towels in the rooms. The night porter didn’t want to serve us. We were supposed to get served our tables but had to keep on finding him. Then we had to beg for drinks even though we’d spent half an hour looking for him. The day staff have been fantastic but unfortunately left at about 10 pm where is all-inclusive was supposed to be until 11 pm. The lounge toilets were blocked and smelly.Then we were told the police will be called because I was smoking and E sick smoking E6 is not a legal and there was no signs to say I couldn’t and only yours in the lounge. Very very poor experience pitiful less

Décor very dated, ambience, and style very outdated. General Cleanliness not kept up. Walls stained in room. Dustbin dirty and rusty in bathroom, Dirty carpets, and spa facilities look very unloved. Dirty tiles and murky pool. Staff ok. Breakfast overcooked. Noisy pumps or systems droning in the background all night. No temperature control. No guest info in room. less

Check in very smooth with lovely friendly staff. We were booked into bridal suite room 38 To be honest it was clean but quite disappointed at the appearance. Old couch even older wardrobe which I thought was going to topple on me each time I opened and closed it. Very basic amenities, nothing to suggest it was the best room in the house. Bed very squeaky when turning over. But we just washed and slept there. The bar was a nice room with once again very pleasant staff. We went in for dinner which again very nice good choices. Then we went back into bar for very enjoyable evening. The night bar man arrived who was really friendly and chatted with us all. The pool looked lovely and spotless too. The area around the hotel is stunning to visit. Overall a very pleasant stay which I am returning to in a months time and looking forward to it, but I will not pay for the upgrade the room as I don’t think it was worth the extra. less