I went for my 21st Anniversary and upgraded to the Bridal Suite a Sunday and Monday.
Firstly the only saving grace in all this is the staff are all very friendly especially Caroline on reception and helpful. They were also very few ?
I felt awful asking for some ice in the room and the lady on reception had to climb the stairs and leave reception to come up with it.
We arrived early as advised we could use the pool etc.
When we parked and I popped in to reception it was about 11am on the Sunday 23rd July 2017, there were a lot of people leaving from the wedding that had been on the night before.
This was obvious due to the glasses, fag ends, confetti, cigar ends, etc, all around the outside of the hotel and grounds, that were finally removed the next day .
It is confusing having a leisure receptionist stood in a hoody, and then going the other receptionist about a stay question.
The pool changing rooms I had a nightmare with the drop down wooden seat in the cubicle , it broke and I could not fix it ( this happened again the next day) .
The next day I used the first cubicle and shared it with lumps of hair and had no hot water, I had to gather my wet clothes as door was close to the shower and move to another cubicle. In the changing rooms the side of the wall was coming away and a big hole was there ?
The pool area was not like the photos on the web site, The pool was very tired around the edges with sand and dirt in the corner of the pool and the Jacuzzi. There was an empty water bottle and a plaster on the floor ( the plaster was still there the next day. With what looked like yellow stains around the pool and broken cement.
The Jacuzzi should have steps and is very dangerous for access, and with a bad back it was painful as I slipped three times. As the water is so murky with the stained sides you can’t see the steps inside.
On the Monday when we used it we sat for ages waiting for it to start, we asked a member of staff who pointed and pressed the button to start it ( NO SIGN ) ! There was a family using it also on the Sunday with their 3 kids who kept getting in and out of it on their own, the sign for that is tiny and on the side Adults Only !
I’m claustrophobic and braved the sauna but could not see through the glass as dirty and water staine , I lasted 1 minute. The water outside the steam room and sauna was muddy.
We saw a lady cleaning on the Monday it was just anything silver metal in there ?
I didn’t see costume dryer till the Monday, which is a great idea if you find it as my husband did by mistake.
I was aware there was no lift from reviews, when we went to the room my first impression was the four poster bed which was lovely ( squeaked though ? ) . The room was big and was going to order room service but there is no table to sit and eat it on !
I sat at the desk and found a fancy hair grip from the wedding and what looked like food under the desk.
The TV sticks out from the wall and in the night I nearly caught my head on in it ?
The Bathroom was clean but :-
The Hot tap did not switch off, you had to really tighten it
The Side of the bath felt like it was coming off
Behind the door you could see where the mop had not been used Marks behind loo ( stains )
Toilet brush holder metal rusty marks on it as old
Around the bath and taps stained and old
The tiles had not been cleaned and were water stained
Toilet paper rough and cheap
The robes needed a bit comfort conditioner
I am a very tidy person and when you go away you don’t expect the bathroom to be like this and your own better ?
The Meal and bar , well to start you have to press a buzzer to be served on the bar ?
I think the lady on the bar was also the same lady that served us in the restaurant.
We sat in that area before the meal and as we walked in the room 5pm was covered with pots from lunch time and were removed by the above lady later on.
I picked up a large pearl of the floor the waitress said oh that’s from the wedding yesterday ?
The room was very dark no lights on a couple of side light? But as sat by window it so wasn’t a problem.
There were three couples in the dining room and I had a starter which was lovely, the dressing on the salad was really nice, there was a massive wait on the main course but we were not bothered.
When it came it looked and tasted lovely but was luke warm and some cold. We were hungry and I wasn’t going to complain as didn’t want spoil meal.
But the food sat like a brick on my tummy as not hot and I was up in the night because if it.
The breakfast was nice, the fruit on a platter on the main table looked old and very dried up in parts?
The lady that served us was lovely and I enjoyed the breakfast apart from the oil on my plate from the bacon ( I always have eggs on a side plate as I hate this ) I wiped it off.
No air conditioning - I had to open the window as very stuffy in the middle of the night ?
There was bed sete in the Bridal suite which I thought was odd to have anyway I dropped something behind it and that had not been moved for a while !!
They didn't charge me for the Suite and I have been told these comment will be taken on board ?
Very disappointed, taken time off work and traveled up for a special occasion, regretted booking here less