Nearly good but not quite
17/12/2018 Michael T, Manchester, United Kingdom
I have read some of the reviews for this hotel and they vary dramatically for good to poor. I went for a Sunday stay over bed breakfast festive meal and the deal included a cream tea. The good is the ... more
I have read some of the reviews for this hotel and they vary dramatically for good to poor. I went for a Sunday stay over bed breakfast festive meal and the deal included a cream tea. The good is the staff who were polite friendly and helpful. The food was also good . Evening meal was excellent. There were twenty of us and all rated the evening meal and breakfast. There was plenty of it and it was well cooked. The poor was the cream tea it took forever. The tea and coffee was help yourself and soon ran out. You had to ask for everything including tea spoons butter and there wasn’t even saucers for the cups. There was just one poor girl trying to do it herself. The rooms are dated and tired and need a refurb. The bar is very expensive which is obviously how they make money. Mixers for instance are nearly £4 a time. I have paid less in 5 star.We were in a room which had a very small double bed, it was very lumpy and we had a poor nights sleep. With a bit of money spent on it more staff and a little more care on service techniques this could be a very good hotel. We only paid £79 on a deal for two people.
I must stress that the few staff who were working were excellent. less
simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Michael T,
Thank you for taking the time to post a review on trip advisor of your stay with us at the Old Mill hotel and leisure club.
I am glad you enjoyed the majority of your stay and that the evening meal was excellent. Its great to hear that the staff that were working were excellent.
We do hope you return in the near future.