Best Western Bury Ramsbottom Old Mill Hotel

Came here for afternoon tea which was booked via groupon. We decided to book the light, last minute. We arrived and was greeted and able to use the facilities. Then asked what time we want afternoon tea. We had paid extra for champagne but didn’t receive any. When checking in, it took 3 attempts to get us in a room that had finished cleaning and was ready. The cleaners where very slow and rude. The restraint and bar was very expensive so chose to eat locally. Ramsbottom is a lovely place and I would return hoping there is improvement. less

Our party of 2 adults booked spa access and afternoon tea package via Groupon. We arrived at the hotel and were served immediately. Given towels and locker keys plus confirmed what time we would like afternoon tea. The changing rooms aren't the most up-to-date but it is an historic building so appreciate making changes may need consent etc. The sinks and hairdryers were up a few steps in the changing rooms. The pool was nice and warm and we enjoyed the jacuzzi, sauna and steam room. Pool is small but there were only 3 other people using facilities when we visited so that wasn't an issue. The crown jewel of this place is the afternoon tea. It was absolutely gorgeous. We were supposed to have prosecco included but we swopped that for soft drinks as we were driving. The scones were lovely, awesome quality sandwiches and loads of different desserts plus choc mints. So much that we asked to take some cakes home. The staff were super helpful and gave us a box. The restaurant where it was served was decorated nicely and overlooked the landscaped terraced garden. It has pictures of the local area from olden days and really comfortable leather chairs/settees. I would definitely go back again. The best afternoon tea I've ever had! Thank you. less

I stayed here for one night when on business and can recommend the place, the only issue I had is I found it tricky to find on a dark night. The postcode directs you up the hill DO NOT GO THIS WAY, you will see a small brown sign that points right up a little road - go this way and the Old Mill is up on the left. As for the hotel itself, the staff are what makes this place as they are very friendly and helpful and nothing seems to much trouble. I didnt get the chance to try out the leisure club but it looks good and the surrounding countryside looks amazing and its a shame I wasnt there long enough to explore. less

hotel was just ok in need of some tlc!!!! felt overall very run down,swimming pool too,worst condition ive ever been in...positives tho,staff amazing and food excellent,both breakfast and dinner,and in a beautiful area.would i return,yes but would love to c it refurbished. less

Decor is glum and tired and our shower was not good (Only hot water if pressure turned right down) and the soap/shower gel dispenser didn’t work. Bed was v.uncomfortable and the pillows the cheapest I’ve come across in a hotel. The bar, breakfast and all the staff were excellent though. less