Good all-inclusive deal
Booked on all-inclusive basis, very good value, EXCEPT the ridiculous rule that the 2 course evening meal menu is main and dessert only, can't swap dessert for starter. Our room was a nice size but th... more
Booked on all-inclusive basis, very good value, EXCEPT the ridiculous rule that the 2 course evening meal menu is main and dessert only, can't swap dessert for starter. Our room was a nice size but then again it should have been as it was the Platinum or Bridal Suite. I'd asked for a room upgrade as the advert said upgraded rooms were available and we got the 4 poster bed room. 4 poster frame, with no drapes or curtains but no doubt removed due to Covid. All staff were helpful and polite, the hotel looked worn but everywhere felt clean, APART from the swimming pool which had a greasy film on the tiles above the waterline. I did report this but was told it was due to the extra chlorine required in the present circumstances but wouldn't this dissolve grease? I was assured the water was tested each day but my complaint wasn't the water, it was above the water, on the tiles. Hope it's been cleaned off by now. Meal quality was good, both at breakfast and dinner. Hotel location is good, plenty of parking. I'd go again. less
The Old Mill Hotel and Leisure Club Best Western, General Manager at Best Western Bury Ramsbottom Old Mill Hotel, responded to this review
Thank you for your great review, we really do appreciate it.
Your feedback is welcomed and we will make any changes necessary to improve the overall experience for our hotel.
We look forward to welcoming you again in the near future.
All at The Old Mill