22/09/2016 Frederick111111, Northamptonshire, United Kingdom
Room 12 opaque windows so quite dark, small room, bathroom adequate although position of toilet roll holder likely to injure users!. Bar prices high first establishment to charge me for soda water? Br... more
Room 12 opaque windows so quite dark, small room, bathroom adequate although position of toilet roll holder likely to injure users!. Bar prices high first establishment to charge me for soda water? Breakfast good, fresh fruit and choice of cooked items.
Arrived early told room available at 2pm.? Flashed my Best Western card told not able to have points having not booked direct, what is the point of a loyalty card?
Pool looked pleasant did not have opportunity during stay.
Would have been nice to have had some information regarding history of premises and also local information.
Adjacent room very noisy occupants leaving and returning during both nights?
However for what I paid there has to be a balance with expectations, so cannot all be bad. less
Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Thank you for your review on trip advisor. I am pleased that your found the breakfast to be good during your stay with a fully cooked to order breakfast as well as a continental breakfast. The check in time here is 2pm as this gives the house keeping team the best chance to clean all rooms to the highest possible standard. With regards to the Best Western points unfortunately this is a change that Best Western have introduced to all of the Best Western hotels and is not a decision made by individual hotels. We hope to see you again in the future.