I really, really want to write a top review about the Best Western Old Mill Hotel. It's situated in the heart of a lovely old stone built Lancashire Town, that is undoubtedly as attractive in it's ruggedness as the surrounding hills are for their majestic scenery. The first question that springs to my mind, when thinking about my stay here is; Best Western - have you forgotten you have a hotel here?
The hotel ticks many boxes. It's location is perfect. Ample car parking. A stones throw from the town centre, yet set in seemingly secluded and idyllic grounds, with immaculately kept gardens. From the outside the hotel oozes charm and initially on walking into the reception the hotel looks well kept. I'm welcomed immediately by a chap behind the reception desk, with a cheery enough demenour, but he's slouched in his chair in his best trackie bottoms. Put a suit on, or at least something smart casual and stand up when guests enter please!!!
Booking in went smoothly and we were told where our room was. The 'Platinum' suite, room 38. It's true that there is no lift in the building and although I don't find stairs troubling and indeed an asset to my keep fit programme, there are people who might want to avoid the trudge up there. Best Western!!- Lift???
Now I wish I'd visited the bar and restaurant, before I went to my room. In fact we'll go there first, because I really do want to be upbeat about this hotel. So, the bar and restaurant adjoin each other and it's clear they have been refurbished recently. They are both, light, airy, contemporary and very welcoming rooms in which to either chill out or take a meal. I ate in the restaurant on my first evening with my wife and the food could not have been nicer. Top class. The staff who attended us were always polite, professional and attentive and I give kudos particularly to the two lovely ladies who serve breakfast, as they were most welcoming. The toilet facilites were very clean and although I didn't see the rooms in that part of the hotel, the corridors looked clean and modern.
During the day the bar seemed to be unmanned, so there was a novel doorbell on a board with a notice, which seems to work quite well and is usually answered promptly. However on a slight downer, the hotel appears to be run on a skeleton staff and when we took drinks in the afternoon and returned some two hours later, our earlier empties were still on the bar where we had left them. I was drinking a bottled beer of which there were approximately eight and I got through those between Thursday evening and Saturday and they were never restocked. In fact I didn't see anything restocked at all. We did even have a barman at one point who didn't seem to know what Disaronno is and I had to do pointing at the bottle gestures.
The room; The Platinum suite. A large room with a endless plain brown carpet, bland decor, a heavy artex ceiling (it was popular in the 70's right?) and a large ensuite. There is a four poster bed with purple netting around it. I say a four poster. It's more like a bed with some trellis knocked up. The bathroom looks like a bad planning disaster from a discount shed in the 1970's again, discount paper thin toilet roll but hey I'm being picky here. Everything was in place, plenty of decent furniture, mirrors, hair dryer, wifi that works well, plenty of hot water, a good powerful shower, flat screen tv and a good comfi sofa. But in all honesty, it's a basic room, so Best Western, you really do need to drop the 'Platinum' joke.
Again on the plus side, there is a large ground floor swimming pool and jacussi, which look inviting and well kept and there is also a leisure/fitness centre, although I didn't get time to sample these.
This is basically a very good hotel, but it seems to be in slumber, or denial or something. It has everything, the staff are very good, lovely, polite, professional. I would definitely stay here again. In fact as hootels go in Ramsbottom it has to be the best, if not only for it's location and gardens. There are other choices, more modern, more contemporary, but they miss out little points like they're next to a busy road, or a mile out of town etc. The Old Mill has so much going for it, yet I just got the impression it need a bit of a kick up the backside to wake it up again. Come on Best Western, find a good interior designer, decorator and support the staff you have here and realise the full potential of this sleeping beauty. less